EA_Kent

Hi @viziuq, 

Based on what you're describing it sounds like someone else may have been able to access your account. 

When you have the chance please get in touch with the EA Help team so they can help you secure the account. You can find more information on how to set up a case with them over at the ...

Hi @dieanotherday75, 

Let's try out some troubleshooting to see if we can help with the code:net errors you've been seeing. 

When you've got the chance I'd recommend starting off with the basic connection troubleshooting steps from the E...

Hi @Neonlobs12, 

It sounds like there might be an issue with the Steam configuration for PS4 controllers. Can you try something for me when you have the chance? 

Open up your Steam Settings and then go to Controller. From there go to General Controller Settings, and see if the option for PlayStation Configuration Support is checked. If it is, try unchecking it then launch Apex Legends and see if that helps. 

Let me know it goes when you can. Thanks!

/Kent

Hey @Appiaah, 

Have you tried repairing the game to see if that helps? If you're on Origin you can repair by right-clicking on Apex Legends in the Library and selecting the Repair option from the menu. 

If you're playing through Steam try verifying the integrity of the game files and see if that helps. You can find more information on how to do so over at the ...

@SchorpioenQIp 

I appreciate it! Please let me know how it goes once you can give it a try. 

/Kent

Hey @637sora, 

This can happen sometimes when there's a rank reset. If you play a few ranked matches on your own the ranks should eventually sync back up so you can queue with your friends. 

/Kent

@InvaderD0c 

Much appreciated!

It sounds like this is most likely connection related, so I think that would be the best direction to go with our troubleshooting. When you have the chance can you try running through the basic connectivity ...

@SchorpioenQIp 

Right, that's what I meant. Apologies for being unclear on that. 

Try setting up a Clean Boot on your PC, then launch Apex Legends. See if you're still running into any crashes that way. 

/Kent

Hey there,

We're looking into the Battlepass purchase issues alongside the other issues that are currently happening. The overall connection problems are most likely affecting the store as well. I'd say give it some time, and once the main issues are fixed hopefully the Battlepass will come through on its own. 

/Kent

Hey everyone, 

Marking this as a solution just for visibility. We're still working on getting the issues fixed. 

We're aware of the current issues, and we're working on getting it fixed ASAP. I'd recommend keeping an eye on the official Respawn Twitter page for updates: 

Update: We're seeing some recovery, but we're still working on ironing out all the kinks: 

Thanks for sticking with us!

/Kent

@InvaderD0c, 

No worries, thank you for following up!

When you have the chance can you share a DxDiag so we can take a look? For more information on how to pull one up check out the EA Help website. Once you have the text file please attach it ...

@ag918w35 

If you try changing the settings back is it not saving them when you shut down the game? If that's the case there's probably something that's blocking Apex Legends from writing to the files where it keeps your settings changes. 

Please double-check and make sure there's an exception for Apex Legends in your security software. Also, if you're on a Windows admin account try running Apex Legends as and administrator and see if the settings changes are kept afterward. 

/Kent

@PenguinLord355 

Thanks for following up!

I'm afraid our Switch-specific troubleshooting is a bit limited compared to other platforms. One thing that could help is forwarding the ports for the Switch on your router/modem. The ...

@SchorpioenQIp 

Got it, thanks!

What happens if you try starting up your PC in a Clean Boot before launching Apex Legends? I know you reinstalled Windows, but if there's something else running in the background that could be related to this error that might help get around it. 

For more details on how to set one up check out the ...

@deadman15r 

Got it, thanks!

Which platform are you playing on? 

/Kent

Hey @kacperjakub118, 

That's really strange. I've seen this happen on PC because of permissions issues, but I don't know if I've ever seen it happen on PS4. 

Have you tried rebuilding the database on your PS4 to see if that helps at all? If you start up your PS4 in Safe Mode you'll see the Rebuild Database option on the menu. Please give that a try and let me know if you're still having any trouble with the settings not saving. 

/Kent

Hey @SchorpioenQIp, 

That error typically points to an issue with Easy Anti-Cheat. Have you had the chance to try repairing or reinstalling EAC to see if that helps? For more information on how to repair or reinstall it check out the Easy Anti-Che...

Hi there, 

Have you had the chance to try repairing Apex Legends to see if that helps? If you're using Origin you can right-click on the game in your Library then select the Repair option when the menu pops up. 

If you're using Steam try verifying the integrity of the game files to see if that helps. For more info on how to verify the files check out the Steam Support website. Once you've had the chance to give this a try please let me know if you're still having any trouble starting up Apex Legends. 

Thank you!

/Kent

Hi @runswithbongz, 

Were you able to try running through the troubleshooting steps that I linked earlier in this thread? Are you still getting the same error message after that? If so, can you let me know which platform you're playing on? 

/Kent