EA_Kent

@PenguinLord355 

Thank you for the updates!

It's possible the connection is timing out before it can connect you to a match. There are a few things we can try which might help with this. When you have the chance I'd recommend starting off with the ...

Hey @deadman15r, 

Apologies for the late reply on this. 

Does this only happen when you've returned to the lobby after playing a match? 

/Kent

Hey @rhtcamper_ttv, 

This might be related to your Steam controller settings. Can you try something for me to see if it helps? 

Open your Steam Settings and click on Controller. Click on General Controller Settings, then see if the button for PlayStation Configuration Support is checked. Try unchecking it, if so. After that start Apex Legends and see if you're able to see the correct controller icons. 

Let me know how that goes once you're able to give it a try. Thanks!

/Kent

Hey @Alpha_O18,

We should try running through some troubleshooting to see if we can help stop these errors from happening. 

A good place to start off is with the basic connectivity steps from the EA Help website. If you're still having...

@InvaderD0c 

Got it, thanks!

I'd like to try running through some troubleshooting to see if there's anything we can do to stop this from happening. First, if you haven't already can you try repairing Apex Legends to see if that makes any difference? If you're playing through Origin you can right-click on the game in your Library, and you'll see a Repair option when the menu pops up. 

If you're using Steam try verifying the integrity of the game files to see if that helps. You can find more information on how to verify the files at the ...

Hi @PenguinLord355, 

What are you seeing when you're trying to join a match? Is the game freezing up, or is it giving you any error messages? If you're getting an error, what is the full error message? 

/Kent

Hey @LobaXAndrade,

Thanks for following up!

Have you tried repairing or reinstalling Easy Anti-Cheat to see if that helps? That might do the trick if there's a problem with EAC. You can find more details on how to repair or reinstall it over at the ...

Hey @InvaderD0c, 

Which platform are you playing on? Are you seeing any of the in-game performance icons popping up when this happens? 

/Kent

Hi @LobaXAndrade, 

Did you try changing the audio language for Apex Legends? I've seen that audio error come up in some cases where different files were installed for the game's audio language. 

/Kent 

Hi @LegundTV, 

Have you tried flushing the DNS on your PC to see if that makes a difference? You can find more details on how to do that over at the EA Help website. 

If you're able to give that a shot please let...

@seasanos 

Thanks for following up and letting me know! I'm glad to hear you were able to get it fixed. 

/Kent

@wolf109909 

Thanks a lot for sharing this! That's really good info to know. 

/Kent

Hi @insanelyhardcore, 

Let's try running through some troubleshooting to see if we can help stop these prediction errors you've been getting. 

First, I'd recommend starting off with the basic connectivity troubleshooting steps from ...

@Neariko 

I'd recommend getting in touch with the EA Help team to see if there's anything they can do to help with that. Unfortunately we don't have a way to look into account-related questions here on Answers HQ. 

For more details on how to set up a case with them check out the EA Help website...

@BigBoiPeggers 

Got it, thanks!

Are you only hearing the issues in Discord? If you use in-game voice chat does the same thing happen? 

/Kent

Hi @Typhosaurus, 

I'm afraid we don't have a way to look into account issues here on Answers HQ. I can really only suggest getting in touch with the EA Help team so they can take a look and see if there's anything they can do to help with this. 

You can find more information on how to set up a case with them over at the EA Help website. If you prefer you can also speak with them over ...

@tronlegacy001 

Hmm, that's pretty strange. Have you tried repairing the game to see if that makes any difference at all? If you're using Origin you can right-click on Apex Legends in your Library and choose the Repair option when the menu pops up. 

If you're using Steam try verifying the integrity of the game files to see if that helps. For more information on how to verify the file integrity check out the ...

Hi @Neariko, 

Are you asking if it's possible to get older Prime rewards that were out before you linked up your EA Account with Twitch? 

/Kent

Hey @seasanos, 

That's pretty strange. Let's take a look and see if we can figure out what might be happening here. 

First, have you had the chance to try repairing Apex Legends to see if that makes any difference? If you're on Origin you can repair the game by right-clicking it in your Origin Library and selecting the Repair option when the menu comes up. 

If you're using Steam try verifying the integrity of the game files to see if that fixes this. You can find more information on how to verify the files over at the ...