EA_Kent

Hi there!

I'm sorry to hear you're still having trouble getting past training. I'm curious if there's something that's preventing the game from syncing up to see that you've gone through it. 

If you haven't already, can you try shutting down and restarting the Nintendo Switch along with your wireless router and modem to see if that helps? Please let me know if you're still getting stuck afterward. 

Thanks!

/Kent

Hi @tronlegacy001, 

What is that error message you've been seeing? Can you share the full error here? 

/Kent

Hi @wlsgmlsla, 

For something like this I can only recommend contacting EA Help. We can't help with missing content here on Answers HQ. 

If you need more information on how to contact them check out the EA Help website. You can also speak with them over ...

@zwimpy 

Got it, thanks!

Have you tried running your audio through standard TV speakers to test and see if you hear the same sounds? I'm really curious if it's only headset audio, or if it comes through the speakers as well. 

/Kent

Hey @Samkiller_222,

The schedule for the War Games modifiers was disrupted a bit due to some unforeseen issues. The Armor Regen event started up on the 21st and will run until the event ends on the 27th. Killing Time was removed from the rotation, but should be coming back at a later date. 

/Kent

Hi @Wayne5323, 

When you have the chance please get in touch with the EA Help team so they can take a look at your account. I'm afraid that account issues aren't something we can investigate on Answers HQ. 

For more details on how to set up a case with them check out the EA Help website. I...

Hey @zwimpy, 

If you remove the Mixamp and Gamedac and just run the audio straight from the console to your headset does the same thing still happen? 

/Kent

@AbusingL1V2 

Answers HQ is a place where players can help each other with questions. I'm afraid we don't have a way to help with account issues directly. 

The link in my previous post should help you get in touch with the EA Help team so they can take a look at your account and help you get logged back in. 

/Kent

@Karfle 

Good to know! Thank you for taking the time to follow up here and share this. 

/Kent

Hi @Falcon_Cheif, 

I'd like to try out some connection troubleshooting to see if we can help with the lag issues you've been seeing. 

When you have the chance please try running through the basic connectivity steps from the EA Help site...

Hi everyone, 

Marking this as a solution just for visibility. We're still working on fixing this issue. 

Thanks for the reports!

We're currently looking into the "server shutting down" errors. We'll follow up here if we have updates to share. 

Thanks for bearing with us on this!

/Kent

Hi everyone, 

Thanks for the reports on this. Can you confirm which platform(s) you're playing on for me? 

/Kent

@AbusingL1V2 

If you can't recall the email address on the account it would be best to reach out to EA Help so they can take a look. They should be able to track down the account, and they'll see what they can do to help you get logged back in. 

For more details on how you can set up a case with them check out the ...

Hi @just_a_alicat, 

You can find more information on how to create a case with EA Help over at the EA Help website. The team also works on ...

@Asterias_9 

Thank you for giving it a shot!

Have you been keeping an eye on your GPU temperatures while Apex Legends is running? You aren't seeing anything out of the ordinary? 

/Kent

Hey @9bc8muj71rup, 

The EA Help team usually asks for some specific screenshots. You can find more information on what they're looking for over at the EA Help website. Look for the section on that article that says Digital Console Purchases, and then yo...

@astroph1le 

Got it, thanks! You and your brother are both using the same Windows user account? 

/Kent

@AbusingL1V2 

Your PSN account would have to be linked with an EA Account in order to play any EA games online. If you've already been playing Apex Legends it sounds like your PSN ID was probably linked with an EA Account a long time ago. 

Usually that error message just means that you'll need to reset the EA Account password. If you haven't already, can you give that a shot to see if it helps? You can find more info on how to reset it over at the ...

@Icy-1678- 

Is it possible to bypass the wifi connection and try using a network cable instead? That way we can remove the wifi as a possible culprit. 

Let me know how that goes if you're able to give it a shot. Thanks!

/Kent

Hey @AbusingL1V2, 

Can you share a bit more information on what's giving you trouble? Are you getting a particular error message or anything when you're trying to log in? 

/Kent