EA_Kent

@astroph1le 

Sounds good! Let me know what you find out when you have the chance. 

/Kent

Hey @gasmask231, 

Were you able to try running through the steps I recommended earlier in this thread? If you're still having trouble after that can you let me know which platform you're playing on? 

/Kent

@Uhroboros 

I'm afraid not. Apex Legends and Easy Anti-Cheat are a package deal. Have you tried repairing or reinstalling EAC to see if that makes a difference? You can find more information on how to do that over at the EAC website. 

Hey @10380712, 

The damage badges don't actually unlock during the Second Chance LTM, I'm afraid. 

/Kent

Hi @NAGriff12, 

I'd like to try running through some connection troubleshooting steps to see if we can help stop fix this. 

When you have the chance please try running through the basic connectivity steps from the EA Help website. If y...

Hey there, 

Can we try running through some troubleshooting steps to see if we can help with the issues you've been seeing? When you have the chance I'd recommend starting off with the basic connectivity troubleshooting steps from the EA Help website. 

If you're still running into the same issues after that check out the ...

Hey @naebex,

The Apex Legends team is investigating some issues with the fill/no-fill options not working properly. It sounds like that's most likely what's happening in this case. The issue has been added to the Apex Tracke...

Hi @Tateristig, 

That error message usually means the connection has timed out. Can we try running through some connection troubleshooting to see if we can help stop it from happening? 

When you have the chance I'd recommend starting off with the ...

@Asterias_9 

Looking through the diagnostics section I noticed that the Radeon Software seems to be crashing pretty often. It also looks like the driver itself might be crashing as well. Would it be possible to try a clean reinstall of your video drivers to see if that helps? 

You can try running software like Display Driver Uninstaller (DDU) if you're comfortable with that. Just keep in mind, this isn't EA software so you would be running it at your own risk. Once the drivers have been removed try downloading the most recent ones again from the ...

@Cowboy8825 

No worries! Thanks for following up and letting me know. I really appreciate it. 

/Kent

Hey @MDcf_95, 

We should try some troubleshooting to see if we can help stop these errors you've been getting. First, I'd recommend starting off with the basic connection troubleshooting steps from the EA Help website to see how that goes. 

...

Hi @dankilicous1, 

Running into a disconnection like this is definitely frustrating, especially when you're playing ranked. Can we try out some troubleshooting to see if we can help stop something like this from happening again? 

When you've got the chance I'd recommend starting off with the ...

@BlazeLight1 

Thanks for sharing!

/Kent

@Tweeranosaurus 

You're welcome! 

/Kent

Thank you for the updates!

When you have the chance can you share a DxDiag so we can take a look? You can find more information on how to pull one up over at the EA Help website. Once you have the text file please attach it to this thread. 

Thanks!

/Kent

@Uhroboros 

Thank you! I appreciate that. 

I am curious if this may be an issue related to Easy Anti-Cheat. I've seen some cases in the past where EAC has had some conflicts with other software, in particular other anti-cheat or security programs. Do you have any other anti-cheat software installed on your PC at the moment? 


/Kent

Hey @Cowboy8825, 

Are you still having any trouble seeing the challenges for weeks 8 and 9? 

/Kent

@LHyenaz 

Thank you for following up! It's good to hear it's working for you now! 

/Kent

Hey @Minilisk17, 

Which platform are you playing on? 

/Kent

@Murchmeister 

Got it, thanks!

As far as I know that shouldn't have caused any issues. I wanted to see if you had changed the email on the account because recently there was an issue that was causing some progress to disappear when changing the email. It doesn't sounds like that's what happened in this case, though. 

When you have the chance I'd recommend getting in touch with the EA Help team so they can pull up your account and take a look. I'm afraid that we don't have the ability to look into missing content here on Answers HQ. 

For more details on how to set up a case with them v...