EA_Kent

Hey @iyaan69, 

Can we try running through some troubleshooting steps to see if we can help get you up and running? 

When you have the chance I'd recommend starting with the basic connectivity troubleshooting steps from the EA Help website fi...

Hey @Tweeranosaurus, 

Whenever you open a pack in Apex Legends the contents of that pack are automatically added to your account, even if you don't actually see the pack opening animation. Have you had the chance to double-check and see if there's anything new on your account? 

/Kent

Hey @Cowboy8825, 

You might just need to scroll down in the weekly challenges to see the last two weeks. If you click on week 7 and scroll down you should be able to see weeks 8 and 9 there. 

/Kent

Hi @LHyenaz, 

Would you mind if we try running through some troubleshooting to see if we can help stop something like this from happening again? 

When you've got a chance I'd recommend starting off with the basic connection troubleshooting steps fr...

Hi @Murchmeister, 

Did you recently make any changes to your EA Account, such as updating the registered email address? 

/Kent

Hi @Abraham745909, 

Are you also playing on PC, or do you play on a different platform? 

/Kent

@Uhroboros 

Thanks! I appreciate you giving this a shot. When you have the chance can you share a DxDiag so we can take a look? For more information on how to pull one up check out the EA Help website. Once you have the text file please attach it to this thread. 

Hi @sniperlibre, 

Can we try out some connection troubleshooting to see if we can help stop something like this from happening again in the future?

A good place to start off would be with the basic connectivity steps from the EA Help websit...

Hi @Asterias_9, 

Let's take a look and see if we can figure out what might be causing this. First, have you had the chance to try repairing the game to see if that helps?

If you're playing through Origin you can right-click on Apex Legends in your Library and click the Repair option when the menu pops up. If you're using Steam try verifying the integrity of the game files to see if that helps. You can find more details on how to verify the files over at the ...

Hi @astroph1le, 

Does your brother use a separate Windows user account? If so, do you know if your account in Windows is an Admin User? 

It sounds like something isn't allowing Apex Legends to save the files where it stores the in-game settings. I am curious if Windows might not be letting the changes save because you are not using an Admin User account. 

/Kent

Hi @deadman15r, 

Can we try out some connection troubleshooting to see if we can help stop this from happening? 

When you have the chance I'd recommend starting off with the basic connectivity troubleshooting steps from the EA Help we...

@frank471 

Good to know! I appreciate the info. 

/Kent

@oIPewPewIo 

You're welcome! 

/Kent

Hi @platkosa, 

I'm afraid that account bans or suspensions are not something we can investigate here on Answers HQ. If you have already created a case with the Terms of Service team that's all you would need to do for now. The TOS team will follow up with you via email as soon as they can. 

The TOS team reviews each appeal case-by-case, so if they are working through a high volume of cases it may take some time to complete the investigation. Keep an eye on your email, and they will get back to you as soon as possible. 

/Kent

Hi @zulay7, 

Can we try running through some connection troubleshooting to see if we can help with the errors you've been getting? 

When you've got the chance please start off with the basic connectivity troubleshooting steps to see if that h...

@KoalSV 

Nice catch, thanks for the report!

/Kent

Hi there, 

Thanks for the reports! I've seen some cases where setting a static IP address for your console can help with this error. Can you give that a try to see if it helps? You can find instructions on how to set a static IP for a PlayStation 4 over at the Port Forward website. 

Please let me know if you're still getting stuck with the invalid token error message after that. Thank you!

/Kent

@Shinku25 

Thanks! I appreciate it. 

/Kent

Hey @zolruh, 

I understand that it's really frustrating to deal with disconnections like this, especially when you're playing a ranked game. Can we try out some troubleshooting to see if we can help stop this from happening? 

When you've got the chance please try running through the basic connectivity troubleshooting steps from the EA Help website first to see if that h...