EA_Kent

Hi @Shinku25, 

This happens sometimes when there's a rank reset. Usually it will fix itself after you play a few ranked matches. Try playing some ranked games, and it should sync back up in the lobby. 

/Kent

@iliszn 

I appreciate that. Keep me updated on how it goes, if you can. 

/Kent

Hi @chromedome802, 

I'm afraid that CE-34878-0 is a pretty general error code for when a game crashes on PS4, so unfortunately it doesn't give us a lot of context on what might be causing this to happen. There are a few things we can try that may help, though. 

In some cases this can actually happen because of connection issues, so we can start there. When you have the chance I'd recommend starting off with the ...

Hi @IShoot4FunX4, 

We should try running through some connectivity troubleshooting to see if we can help stop these disconnections from happening. When you've got the chance please try running through the basic connectivity steps from the EA Help w...

@iliszn 

Got it, thanks!

Can we try running through some steps to see if we can help stop this from happening? First, I'd recommend starting off with the basic connectivity steps from the EA Help website to see if that takes care of the i...

Hi @The_Fluffybear96, 

I'm afraid this isn't something we can help with from our side. When you have the chance please reach out to Twitch support so they can take a look. For more information on how to contact them check out the Twitch Support website. 

/Kent

Hey @account0509, 

Just to confirm, you're getting this error message on PS4? This is usually a PC-specific error, so I just wanted to double-check. 

/Kent

Hey @tijn033, 

I'm afraid there isn't an option to repair games on Xbox. If there's an issue with the game data you would have to uninstall and reinstall the game. Are you also having problems with your mic? Can you share a bit more information on what's been happening? 

/Kent

@ogmonarkbetway 

Hmm, it seems like the textures aren't loading in entirely. Just to confirm, have you had a chance to try repairing the game to see if that makes any difference at all? If you're on Origin you can repair the game by right-clicking it in your Origin Library and choosing the Repair option from the menu when it pops up. 

If you're using Steam can you try verifying the integrity of the game files to see if that helps? You can find more information on how to verify the files over at the ...

Hi @NHirons, 

Were you able to try running through any of the troubleshooting steps that I linked earlier in this thread? If not, can you give them a shot and see if it helps with the error messages you've been seeing? 

Thanks!

/Kent

Hey there,

Are either of you overclocking any of your hardware? If so, can you try reverting it back to the factory clock speed to test and see if that makes any difference at all? 

/Kent

Hey @johnmiceter, 

That particular error is something the Apex Legends team is investigating. I've heard from a few people that switching to a different datacenter or power cycling your system can help get around it. 

/Kent

Hey @ogmonarkbetway,

Answers HQ is a place where players can help each other with questions. If you're looking for more direct assistance it would be best to try contacting the EA Help team. You can find more information on how to reach them over at the EA Help website. 

That said, ...

@SteltekOne 

I appreciate the info! Have you noticed any other crashes or errors at all since you removed VirtualMidiSynth? 

/Kent

Hi @Inchido, 

Please get in touch with the EA Help team when you've got the chance so they can take a look at your account. I'm afraid that missing content isn't something we can investigate here on Answers HQ. 

You can find more info on how to contact them over at the EA Help website. The E...

@wojta95

Thanks! Can we try setting a different DNS in Windows to see if that makes any difference at all? I've seen some cases where changing the DNS can help with similar issues. 

You can change the DNS through the Windows TCP/IP Settings. For more information on how to get there check out the Microsoft Support website. If you choose the Manual option you can enter a DNS of your choosing. 

Hey @Twitch_coolcal22, 

Have you had the chance to try repairing Apex Legends to see if that makes any difference at all? If you're playing the game through Origin you can repair it by right-clicking on Apex Legends in the Origin Library and selecting the Repair option when the menu pops up. 

If you're running the game through Steam try verifying the integrity of the game files to see if that helps. For more information on how to verify the files check out the ...

@SteltekOne 

Thanks! Please let me know how it goes when you can. 

/Kent

@wojta95 

Got it, thanks. Which platform do you play on? 

/Kent

Hey @wojta95, 

Which datacenter do you connect to? Have you tried switching to any others to test and see if that makes a difference at all? 

/Kent