EA_Kent

Hi @xmunroe3155, 

There was a patch that just went out today that should have addressed a few Club-related issues. Are you still having trouble joining a Club or sending invites after today's patch? 

/Kent

Hi @Ahaitselise, 

Can we try running through some troubleshooting steps to see if we can help out with the issues you've been seeing? I'd recommend starting off with the basic connectivity steps over at the EA Help website first to see if that helps at all...

Hey @SaucyCouch, 

I'm afraid there is no cross-platform progression for Apex Legends. If you start playing on PC you would be starting over on a fresh account. We don't have a way of transferring account progress between platforms. 

/Kent

@j0nnyisbeast 

Good to know, thanks for sharing! 

/Kent

Hey @dragoneye67, 

Can we try running through some other troubleshooting steps to see if we can help with the issues you're seeing? When you've got the chance I'd recommend starting off with the basic connectivity steps over at the EA Help website. ...

@atlas0626 

Got it, thanks for letting me know. 

If you still aren't seeing those rewards please reach out to the EA Help team so they can pull up your account and take a look. Unfortunately missing content isn't something we have the ability to investigate here on Answers HQ. 

You can find more details on how to set up a case with them over at the ...

Hey @HammySamich2, 

Which platform are you playing on? What control layout are you currently using? 

/Kent

@Tangrila 

Thanks for following up!

If you haven't already can you try starting up your PC in a Clean Boot to see if that helps at all? If there's something else running on your PC that could be causing these issues that may help to get around it. 

For more information on how to set one up check out the ...

@PAR_Stringer 

Got it, thanks for letting us know! I'm glad to hear you were able to get it fixed. 

/Kent

Hi @CloakandKill, 

Are you still seeing this same issue when you're trying to purchase Apex Coins? If so, where are you located, if you don't mind me asking? 

/Kent

Hey @atlas0626, 

Are you still not seeing the rewards from the previous battle pass? Have you tried rebooting the game a couple times to see if they come through afterward? 

/Kent

Hi @irekskii, 

If you're still not seeing the coins you purchased please reach out to the EA Help team so they can take a look. Unfortunately we don't have the ability to look into missing content here on Answers HQ. 

You can find more information on how to reach them over at the EA Help team...

Hey @infiniteflame859, 

Are you still having any trouble finding a game? If so, were you able to try the steps I linked in my previous response? 

/Kent

Hey @averloa, 

I get that you're frustrated, and I just want to see if there's anything we can do to help you out. There are lots of people who play Apex Legends every day without the same issues you're seeing, so it may not be something specific to the servers. That's why I wanted to try some troubleshooting and see if we can fix the issue together. 

If you want to continue working with me on this can you also try updating the DNS on your Xbox as well? Sometimes using a different DNS can help with issues like this as well. To update the DNS settings on your Xbox follow the steps below: 

1. Open up your ...

@machammer2010 

Are you using any sort of third party software to manage your PS4 controller, such as DS4Windows? 

/Kent

Hi @Ghebert3, 

If you've already contacted the TOS team that's all you would need to do for now. They review account appeals on a case-by-case basis, so I'm afraid we don't have a way of seeing exactly how long their investigations may take. It can vary depending on what sort of case load they're working through. 

Please keep an eye out on your email for a reply, and the TOS team will follow up with you as soon as they can. Thanks for your patience on this. 

/Kent

@machammer2010 

Are you also playing on PC? 

/Kent

@KnightHawxz2105 

That's definitely weird. You've already tried repairing/reinstalling EAC itself and it's still happening? 

/Kent

@machammer2010 

I'm sorry, but I'm just a bit confused on what you're having trouble with. Is it just the sound that's not working when you try connecting your headset to your controller? Is the controller working otherwise?  

/Kent