EA_Kent

@PracticeYouMust 

You're welcome! Thanks for following up. 

If you'd like to continue troubleshooting the FPS issues, let me know. If you could attach a DxDiag to this thread that should give us a place to start from. You can find more information on how to pull one up over at the ...

@RSteele0074,

Got it, thanks. 

Have you also had a chance to try setting a different DNS on your PS4? I've seen some cases where setting a different DNS can help with similar issues. To update the DNS on your PS4 follow the steps below: 

1. Go to your PS4 Settings

2. Select Network

3. Choose Set Up Internet Connection

4. Select WiFi or LAN Cable (depending on what type of connection you're using)

5. Choose Custom > IP Address Settings (au...

@doggodoggoVROOM 

Thanks for giving that a shot. 

We've seen a few other performance issues happening since the recent update to Apex Legends, and I'm wondering if this situation might be related. I've heard from a few people who mentioned that rolling back to NVIDIA driver 452.06 has helped. If possible, can you try rolling back to this specific driver as well? 

Let me know if you're still running into the same crashing issues after that. Thanks again. 

/Kent

Hey @RSteele0074,

There are some other things we can try that might help with this. 

I'd recommend running through the basic connectivity steps from the EA Help website first, when you have the chance. If you're still running into the sa...

@doggodoggoVROOM 

Much appreciated! 

When you were speaking with the EA Help did they have you try starting up Windows in a Clean Boot to see if that helps at all? If there is an issue with EAC latching on to something, that might help to get around it. 

For more information on how to set one up check out the ...

@PracticeYouMust 

Thanks for following up! Does it seem like your FPS is just fluctuating a lot? Are you seeing it in the game menu as well as while you're in an actual match?

/Kent

@doggodoggoVROOM 

Got it, thanks!

Would you mind posting a DxDiag when you have a chance? You can find more details on how to pull one up over at the EA Help website. Once you have the text file you can attach it to this thread. 

Hi @doggodoggoVROOM, 

Is this only happening if you've got adaptive sync active? If you disable Freesync / G-sync Compatible does it still crash? 

/Kent

@HapaKine 

Hmm, so it doesn't sound like it's something account-specific. Does it give you the datacenter list on the title screen? If so, are you able to try selecting a different datacenter, or does it not let you even choose another one? 

/Kent

@Osvaldatore 

Thanks for following up and letting me know! 

/Kent

Hey @yellowbearchair, 

Which platform are you playing on? Have you tried switching to a different datacenter to test and see if that makes any difference at all? 

/Kent

Hello @gosabato, 

If you're still getting this same error message there are some steps we can try that might help. When you have a chance can you try running through the basic connectivity steps from the EA Help site to see how that goes? 

Hi @TheMadPatter73, 

What happens if you start up your PC in a Clean Boot before you launch Apex Legends? If there's something else running on your PC that's causing issues with Easy Anti-Cheat that may help to get around the error. 

You can find more info on how to set up a Clean Boot over at the EA Help website. Let me know how that g...

Hi @NWG_Dash, 

Thanks for the info!

When you've got a chance would you mind running an Origin Error Report? You can find more details on how to run it over at the EA Help site. Once you've been able to run it can you send the report ID to ...

Hey @HapaKine, 

Can you test something for me when you've got a chance? What happens if you try logging into Apex Legends on a different Gamertag on the same Xbox? Do you still get stuck on the loading screen? 

/Kent

Hi @MinecraftNaruto3, 

What type of controller are you using on your PC? 

/Kent

Hi @belirisqc, 

Apologies for the late reply on this. If you're still running into the same error when you try logging in, can we try out some troubleshooting to see if we can get you back online? 

I'd recommend running through the basic connectivity steps from the EA Help website when you have a chance. Those can usually tackle the most common issues we see, but if you're ...

Hey @derbygodd420, 

Are you still running into this same error message when you're trying to play Apex Legends? The servers should be up and running from what I'm able to see. 

/Kent

Hey @Hyndalezio,

It sounds like you and your brother's accounts might be connected to the same EA Account. Even if he's using a different email on his PSN account it could still be linked to the same EA Account. If that's the case I'm afraid it wouldn't be possible to send invites to one another. 

/Kent