EA_Kent

Hi @Ryder_64432B, 

When you've got the chance I'd recommend getting in touch with the EA Help team so they can pull up your account and take a look. I'm afraid that missing content isn't something we would be able to help with here on Answers HQ. 

For more details on how you can set up a case with them visit the ...

Hello @terumaeoreo333, 

At the moment the following languages are supported on Answers HQ:

• ...

@Ahrier 

I'm afraid I don't know if that's the case. I'll pass this information along to the Apex Legends team for a look, though. 

/Kent

@DonBmac262 

Are you also on PS4? If possible could you share a screenshot of the message you're seeing when you try logging in? 

/Kent

@maximas1986 

Thanks for following up!

What happens if you set a different DNS on your PS4? Sometimes using a different DNS can help with issues like this, so I'd like to give it a try. To update the DNS on your system follow the steps below: 

1. Open up the Settings on your PS4 >  Set Up Internet Connection > WiFi or LAN cable (depending on what you're using)
2. Select Custom > IP...

Hi @lilpeen2925, 

When you have the chance would you mind running through some troubleshooting to see if we can help stop this issue from happening? I'd recommend starting off with the basic connectivity steps from the EA Help website. If you're sti...

Hi @Clar1tyx, 

When you've got the chance I'd recommend getting in touch with the EA Help team so they can take a look at your account. They should be able to see where those crafting metals might have gone. 

For more information on how to set up a case with them visit the EA Help website. ...

@IGuruDevI 

Got it, thanks!

Would you mind if we try out some troubleshooting to see if we can help improve the ping at all? A good place to start off would be with the basic connectivity steps over at the EA Help website. Let me know ...

@Aprrons 

I'm not certain on why exactly, I'm afraid. I've seen others who have been running into this same issue. For now I think it would be best to just remove these additional arguments so the HUD stays stable. 

/Kent

Hi @Moshi-0119, 

Can you share a DxDiag here when you have a chance so we can take a look? For more information on how to pull one up visit the EA Help website. Once you have the text file please attach it to this thread. Thanks!

/Kent

Hi @NeuroFuzzy, 

Your previous thread was not deleted -- it was merged to the other thread you mentioned where this issue is being tracked. This is still under investigation, and we've been forwarding the details we're receiving here up to the Apex Legends team. 

Since there is already a thread where this issue is being tracked, I'm going to lock this one. If you have additional information to share about this please add it to the main thread.

Thanks!

/Kent

@Ayham_G4mes 

Thanks for giving it a shot. After we were speaking last week the Apex Legends team mentioned they were investigating some matchmaking issues: 

This might be why you've been running into trouble. Hopefully these issues can be figured out soon. Thanks for bearing with us while it's under investigation. 

/Kent

Thanks for giving it a shot!

Do you have any custom settings for Apex Legends set up in Geforce Experience? If so, can you try disabling those to test and see if you can change the texture streaming budget after that? 

/Kent

@10nDray 

Gotcha, thanks for following up and letting me know! 

/Kent

@Ksylesin 

If you still aren't seeing any of the pack contents I'd recommend getting in touch with EA Help so they can take a look. You can find more details on how to reach them in my previous post above. 

/Kent

Hey @ThrillaTTV, 

Are you getting the Invalid Token error, or is it the general "unable to connect" message? 

/Kent

Hi @KaeGamerPlayzz, 

I'm afraid we don't have the ability to look into missing content here on Answers HQ. When you have the chance please reach out to the EA Help team so they can take a look. For more information on how to set up a case with them check out the EA Help website. If you prefer you can...

Hey @Aprrons, 

Do you have any command line arguments set for Apex Legends? If so, can you try removing them to see if that helps at all with the UI issues you've been seeing? 

/Kent

Hello @JIngyuApex, 

Account bans are not something we can help with here on Answers HQ. If you haven't already, please reach out to the Terms of Service team so they can review your account. They will need to determine if the account ban could be overturned. 

For more information on how to set up a case with them visit the ...

Hi @NanyGaming, 

Can we try out some connectivity troubleshooting to see if we can help you and your friend get the invites to go through? A good place to start off would be with the basic connectivity steps over at the EA Help website. If you're sti...