EA_Kent

Hi @SorryWeDied, 

Are you still running into this same error message when you're trying to connect? If so, can we try running through some troubleshooting to see if we can get you back online? A good place to start off would be with the basic connectivi...

Hey @IGuruDevI, 

Is there a specific datacenter where you're seeing this happening, or is it the same situation with any of them? 

/Kent

Hi everyone, 

I merged together a handful of threads about this same issue. 

Are you all using any sort of command line arguments for Apex Legends in Origin? If so, can you try removing them and then launch Apex Legends once more? Let me know if your settings for the texture streaming budget still aren't saving afterward. Thanks!

/Kent

Hi @Imakamiikaze_,

What happens if you try setting a different DNS on your Xbox? That can sometimes help with issues like this. To update your DNS follow the steps below: 

1. Go to your Xbox Settings, then select Network. 

2. Choose Advanced Options and then go to DNS Settings. 

3. Select Manual, and you should see fields to set the DNS. 

4. Enter 8.8.8.8 as the Primary and 8.8.4.4 as the Secondary. This is the public Google DNS, but if there's a differen...

@PracticeYouMust 

Got it, thanks!

Do you play with any command line arguments for Apex Legends? If so, can you try removing them to test and see if you're still seeing the same issues with the HUD? 

/Kent

@Sneezi101 

Gotcha, thanks for following up!

Since the accounts are connected to the same EA Account, that would be why. It's not possible to send an invite between accounts if they're linked up with the same EA Account, I'm afraid. 

/Kent

@TeaLeafEggXKC 

You're welcome! I'm glad to hear you were able to get back online. 

/Kent

Hi @conby88, 

When you have a chance could you try updating the DNS on your Xbox to see if that makes any difference at all? I've seen some cases where using a different DNS can help with issues like this as well. 

To update the DNS on your Xbox follow the steps below: 

1. Open the Settings on your Xbox and choose Network 

2. Select Advanced Settings, then choose DNS Settings

3. Choose Manual

4. Enter 8.8.8.8 as the Primary DNS and 8.8.4.4 as the Secondar...

@Ayham_G4mes 

When you've got the chance would you mind trying out some connectivity troubleshooting to see if it helps with the issues you've been having? I'd recommend starting off with the basic connectivity steps over at the EA Help website afte...

Hi @gfsderrdew, 

Do you also play on PS4, or are you playing on a different platform? Have you had the chance to run through any troubleshooting at all since this started happening? 

@TeaLeafEggXKC 

When you have a chance can you try resetting t...

@fireckicken1970 

If you log into the EA Account on the account management website you should be able to view the connected accounts. If you scroll down a bit on that About Me page you'll see a Connected Accounts section. That should let you see the console accounts that have been linked with your EA Account. 

/Kent

@Wreck_It_Lopers 

Thanks for following up to let me know! I'm glad to hear you were able to get it reinstalled, and that your mic is working now. 

/Kent

Hey @Zagaia84, 

Whenever you open up a pack in Apex Legends the pack contents will be added to your account automatically. Have you checked to see if there's anything new on your account? 

If you still aren't seeing any new items at all, I'd recommend reaching out to the EA Help team so they can take a look at your account. For more information on how to set up a case with them check out the ...

Hi @fireckicken1970, 

Are your account and your son's account connected to the same EA Account? If so, I'm afraid it won't be possible to send an invite for cross-play between those two accounts. It isn't possible to invite accounts that are connected to the same EA Account. 

/Kent

Hi @AuroDill, 

I'm afraid it's not possible to transfer you progress from one platform to another. Your accounts and progress will remain separate on each platform you're playing on. 

/Kent

@TeaLeafEggXKC 

Got it, thanks!

Are you getting a message that says something about an invalid token? 

/Kent

Hey @DaPabs789, 

Are you trying to invite two accounts that are connected to the same EA Account? If so, I'm afraid that wouldn't work. You aren't able to invite accounts that are linked to the same EA Account for cross-play. 

/Kent

Hi @Ayham_G4mes, 

Which platform are you playing on? Have you tried any other sort of troubleshooting at all since this started happening? 

/Kent

Hi @TeaLeafEggXKC, 

What are you seeing when you try starting up Apex Legends? Are you running into a particular error? 

/Kent

Hi @B0rnC0nfused99, 

Which platform are you playing on? Did it just recently start happening for you? 

/Kent