EA_Kent

Thanks for the updates, everyone. 

The team put out an update last night that should have helped with some of the matchmaking issues that people have been seeing. Have you had a chance to play at all since then? Are you still running into any trouble finding a match? 

/Kent 

@GGiiTz_MonkeyB01 

Nice, thanks for letting me know! I'm glad to hear you were able to get it sorted out. 

/Kent

Hey @Deziqnful, 

Have your ranks still not synced up? Generally it happens on its own after a few matches. Have you earned any RP at all in those matches you've played since you noticed the issue? 

/Kent

Hey @Killerhound224, 

If you're still not seeing those verification emails coming through I'd recommend getting in touch with the EA Help team so they can pull up your account and take a look. 

For more information on how to create a case with them check out the EA Help website. You can a...

Hi @PracticeYouMust, 

Which platform are you playing on? Did this just recently start happening? 

/Kent

Hi @GGiiTz_MonkeyB01, 

If you follow the file path in that error message it should lead you to that particular .rpak file. If you can track it down, try deleting that file, then repair the game again in Origin. I've seen some cases in the past where that has helped with errors like this. 

Let me know how that goes when you have a chance. Thanks!

/Kent

@Cappenvarra 

Good to hear! Thanks for following up and letting me know. 

/Kent

@Nodonn 

Thanks for the update! I'm glad to hear you were able to get it working. I appreciate you sharing the details! 

/Kent

@prodigy0330 

Thanks for following up and letting me know! I'm glad to hear it's working for you now. 

/Kent

@maximas1986 

Hmm, that's interesting. 

Does this not happen if you're playing on a datacenter closer to your location? It's only when you're on the London servers? 

/Kent

@mtaylor2187 

That's a good call out. Thanks for sharing. 

/Kent

Hi @prodigy0330, 

If you haven't already can you try repairing or reinstalling Easy Anti-Cheat to see if that helps at all? We also have a dedicated EA Help article listing troubleshooting steps. Please check that out, here.

Let me know how that goes once you've had a chance to try it out. Thanks!

/Kent

Hi @Nodonn,

This might sound like a strange question, but are you currently running any sort of RGB lighting software on your PC? If so, can you try disabling it to see if that makes any difference at all? 

We've seen some cases in the past where EAC seems to have some trouble with RGB programs, so I'm curious if that might be happening in your case as well. 

/Kent

@mtaylor2187 

Thanks for the details!

Would you mind trying the suggestion that was posted over at this thread to see if it helps in your case as well? 

https://answers.ea.com/t5/Bug-Reports/HOTAS-Binding-Issue/m-p/95326...

@jacksonsteed 

Thanks for following up and letting me know. 

When you've got a chance could you try changing the DNS in Windows to see if that helps as well? I've seen some cases where using a different DNS can help with issues like this. 

You can update your DNS under the TCP/IP Settings in Windows. For more information on how to get there check out the Microsoft Support website. If...

Hey @stalker57, 

The T.Flight X is one of the HOTAS that was tested and confirmed to work with the game on PC. You can find more info on the supported devices over at the EA Help website. 

Have you double checked to make sure the firmware f...

@Cappenvarra 

I've seen some issues with some "phantom" inputs, but I don't think it's very common to see it in the menus and UI. If you do have the chance to reinstall the game can you let me know if you're still running into the same problem afterward? 

/Kent

Hey @maximas1986, 

From what you're describing it sounds like there might be lag spikes when the inputs are delayed like that. Can we try out some connectivity troubleshooting to see if we can help stop it from happening? 

When you have a chance I'd recommend starting off with the ...

Hi @omiyagoo, 

The Season 6 ranked split happened yesterday, so that's normal. When the split happens your rank will drop. You can find more info on splits in this article from the Apex Legends Website: 

https://www.ea.com/games/apex-legends/news/ranked-series-3-details