EA_Kent

@tangryla 

Thanks, I appreciate it. 

Let's try some troubleshooting and see if we can help stop this from happening. First, can you try repairing Apex Legends in the Origin client to see if that makes any difference at all? If you right-click on the game in the Origin Library you'll see a Repair option when the menu comes up. 

Let me know how that goes once you've had a chance to try it out. Thanks again. 

/Kent

Hi @Fjedski, 

Let's take a look and see if we can help with the errors you've been seeing. 

First, have you had the chance to try repairing the game in the Origin client to see if that helps at all? If you right-click on Apex Legends in the Origin Library you'll see a Repair option when the menu comes up. 

Let me know if you're still running into this same error message after that. Thanks!

/Kent

Hey @jacksonsteed, 

Let's try running through some troubleshooting to see if we can help with the matchmaking issues you've been seeing. 

I'd recommend starting off with the basic connectivity steps from the EA Help website. If you'...

Hey there, 

Account issues aren't something we can help with directly here on Answers HQ. If your account was disabled it would be best to reach out to EA Help so they can take a look. 

For more details on how to create a case with them visit the EA Help website. Since you can't currently access the account be sure to select "Manage my account" as the topic of your case, then select "Can't log in" as the issue. That will let you set up a case without having to sign into the disabled account. 

/Kent

@viscalling 

Ah, I see! Thanks for letting me know. Glad to hear they were able to get it sorted out. 

/Kent

@tangryla 

Got it, thanks!

Have you had a chance to try any sort of troubleshooting yourself since it started happening? If so, what have you already run through so far? 

Also, could you attach a DxDiag when you have the chance? You can find more info on how to pull one up at the ...

Hi @Ydriht3rdy, 

Account bans aren't something we would be able to investigate here on Answers HQ. The Terms of Service team will need to take a look and determine if the ban can be overturned. You can find more information on how to set up a case with them over at the EA...

@Sunnybulb 

If you've been playing Apex Legends it should already be linked up with an EA Account. Are you playing on a different platform than you were before? 

/Kent

Hey @hidingapples2, 

Are either you or your friend using a beta version of the client? 

/Kent

@viscalling 

What else have you tried so far? 

/Kent

@Ahrier 

Ah, good to know. Thanks for following up. I'm glad to hear that updating the NVIDIA drivers has helped. 

/Kent

@viscalling 

Would you mind if we try running through some troubleshooting steps to see if we can help with the error message? That way if this is something happening in your local network rather than at the ISP-level, we may be able to resolve it. 

I'd recommend starting off with the ...

Hey @imrsingh, 

Looking through the DxDiag you attached it appears the Windows Driver Host process is timing out. It might be looking for a missing driver, or there might be a different driver on your PC that needs to be updated. It looks like it might be related to the HID compliant headset drivers in Windows. Do you have any audio management installed on your PC at the moment? 

/Kent

Hey @viscalling, 

Did this just recently start happening? Which platform are you playing on? 

/Kent

@PEANUTCRUSHER51 

You're welcome! I'm glad to hear it helped. Thanks for following up to let me know. 

/Kent

Hi @PhoenixHunt69, 

I'd like to try out some troubleshooting steps to see if we can help fix the packet loss issues you've been seeing. A good place to start off would be with the basic connectivity steps over at the EA Help website. I...

@Twitch_BigGolem 

Thank you for the details!

Can you share a DxDiag file so we can take a look? You can find more information on how to obtain one at the EA Help website. Once you have the text tile please attach it to this thread. Thanks ...

@AKtunatamer907 

Can we try running through some troubleshooting steps to see if we can help with the error message you've been getting? When you have a chance I'd recommend starting off with the basic connectivity steps over at the E...

@RealOmmand 

Gotcha, thanks for following up! I'm glad to hear you were able to figure out what was causing the issue. I appreciate you sharing the details. 

/Kent

Hi @theweeknnnnd, 

Can you try something for me when you've got the chance? If you follow the filepath in that error you should be able to locate that specific .rpak file. Once you do find it try deleting that file, then repair Apex Legends in the Origin client. 

Let me know if you're still running into the same error message after that. Thanks!

/Kent