EA_Kent

Hey @Yogusugoy,

Are you running any other overlays at the moment in addition to Origin In-Game? If so, can you try disabling them to see if that makes any difference at all? It sounds like there might be something that's interfering with Origin In-Game. I've seen some cases where other overlays can cause issues like this. 

Let me know how that goes when you can. Thanks!

/Kent

Hey @rodmarionlim, 

That's definitely odd. If you've been playing since launch your PSN ID should have already been linked up with an EA Account. It shouldn't be possible to link it up with a different account like that. 

When you have the chance I'd recommend getting in touch with the EA Help team so they can pull up your account and take a look. Unfortunately we don't have the ability to look into account issues here on Answers HQ. You can find more information on how to set up a case with them over at the ...

@RakkanBR 

Much appreciated!

When you've got the chance can you try starting up your PC in a Clean Boot to see if that helps at all? If there's anything else running on the PC that could be causing that error, a Clean Boot may help to get around it. 

For more info on how to set one up check out the ...

Hi @ReyleenKovacs, 

I appreciate you following up!

When you've got a chance can you share a DxDiag so we can take a look? For more information on how to pull one up check out the EA Help website. Once you have the text file please attach it to ...

@Cielwzx47 

I see, thanks for following up! I'm glad to hear it's working for you now. I appreciate you taking the time to follow up. 

/Kent

Hi @Cielwzx47, 

Can we try out some connection troubleshooting to see if we can help stop this from happening? The best place to start off would be with the basic connectivity troubleshooting steps over at the EA Help website. 

If it's...

Hi @RakkanBR, 

When you've got a chance would you mind posting a DxDiag here so we can take a look? You can find more details on how to pull one up over at the EA Help site. Once you have the text file please attach it to this thread. Thanks!

Thanks for giving it a shot!

Hopefully we won't need to reinstall entirely. There is one more thing I'd like to try. What happens if you start up your PC in a Clean Boot before you launch the game? If there's anything else running that's causing trouble that may help to get around it. 

For more info on how to set one up check out the EA Help website. Let me know if you're still seeing the same issues after that. Thanks again. 

/Kent

Hey @Ripper_TDH, 

If you still aren't seeing those coins I'd recommend getting in touch with the EA Help team so they can pull up your account and take a look. Unfortunately that isn't something we would be able to look into here on Answers HQ. 

You can find more details on how to set up a case with them over at the ...

@psychodins 

Thanks for giving it a shot. 

Which platform do you play on? 

/Kent

@psychodins 

Gotcha, thanks!

I see this happen from time to time when ranks reset, but usually after a couple ranked matches they'll sync back up again. It sounds like it's doing the same thing now, but randomly in between matches. 

Do you mind if we try out some troubleshooting to see if it helps at all with the syncing issues? When you have the chance I'd recommend starting off with the ...

Hey there,

When you've got the chance I'd recommend getting in touch with the EA Help team so they can pull up your account and take a look. I'm afraid that missing content isn't something we would be able to look into here on Answers HQ. 

For more details on how you can set up a case with them check out the EA Help website. If you prefer you can also speak with them via ...

Hi @psychodins, 

When this happens is your rank in the lobby mismatched from the rank that's showing up above your character's head? 

/Kent

@Legend33544 

I see. Have you tried manually uninstalling and reinstalling Origin to see if that makes any difference at all? 

When you've got a chance I'd recommend checking out the following article on the EA Help site: 

Uninstall the Origin Client

Follow the steps f...

Hi @KITTENARSNL. 

Would you mind sharing a DxDiag so we can take a look? For more info on how to pull up the file check out the EA Help site. Once you have the text file please attach it to this thread. Thanks!

/Kent

@DaFlowMasta90 

Good to know, thanks for the details!

/Kent

@DaFlowMasta90 

Thanks for following up. You're no longer seeing the same issues after reinstalling? 

/Kent

Hi @Kauer. 

It looks like the TOS team did send you some email updates after reviewing your case. If they've determined the ban will not be overturned, I'm afraid it will remain in place. 

/Kent

@Legend33544 

When you have a chance can you try clearing out the Origin cache to see if that helps at all? Sometimes that can help out when the client is having problems loading. 

For more information on how to clear it check out the ...

Hey @Legend33544, 

Are you having problems with starting up the Origin launcher? Does it give you any error messages at all when you try launching it? 

/Kent