EA_Mako

Hey @prohunt3r117, I'm afraid that would be normal behavior.

Unless you had the Series 1 or Series 2 dive trail, the only one that will appear on the account will be whichever trail you may have earned in the previous season.

The link in my above post goes into a bit more detail about this as well.

@MEDIT8ANDMEDIC8 

Awesome, congrats on the dub! 

 

Glad to hear updating the DNS helped out here, thanks for the update!

@Salosieppo Thanks for letting me know which datacenters you're seeing this on!

Glad to hear you were able to get some good matches in after switching, best of luck finishing out the season!

@Salosieppo
That speed is great, though speed alone doesn't mean the connection is stable as well, which is more where problems generally arise when gaming.

That said, if you've already gone through all those troubleshooting steps including changing your DNS without seeing any change, repeating them likely won't have much impact.

Which data center do you usually connect to in-game?

Hey @Salosieppo,

 

From the video you've linked, it seems that your client has some pretty consistent connection errors appearing during the match. That could definitely be contributing to the issue here, as it looks like you're seeing a pretty high amount of latency as well.

 

I would start by going through ...

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Hey @MEDIT8ANDMEDIC8,

 

If you're seeing this amount of lag even in arenas and when there are only a few other teams left, we may want to try going through some other troubleshooting to see if there's any change.

 

The situation you're describing definitely isn't normal or how the majority of people are experiencing the game so we'll want to check and see if ...

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Hey @HoMe_Gam1Ng,

 

While you may have had a particular name for some time, it's likely that this was just recently reported and brought to our attention.

 

If you feel the action was applied incorrectly you're welcome to appeal again, though if the name ...

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Hey @RafMySimons,

 

This form would be the only alternative to reporting someone if you hadn't gotten the chance to do so in-game. 

 

If you're not getting that to submit properly, it may help to clear y...

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Hey @Awesomeyeet12,

 

This would be working normally for the time being, sorry for any confusion.

 

At the moment Apex does not have cross-progression, so if you switch to a new platform your progress would also be separate.

 

Any unlocks you had on your Switch will still be available there, but your Xbox account progress would be tracked separately.

 

We're still looking to get cross-progression implemented at some point later this year, but don't have any additional details on how that will work just yet. 

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Hey @jman200043,

 

Sorry to say we are completely unable to exchange or reverse any in-game purchases, including heirlooms.

 

If you ever run into an issue like something completely missing from the shop please be sure to report that here so we can investigate and get that fixed up, but after a purchase has already been completed like this I'm afraid that would be final. 

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Hey @SpankyVk,

 

Afraid we're unable to assist with missing content like this on the forums, sorry.

 

If it's been 24 hours since you purchased those coins and they still haven't appeared, you will need to contact support directly so they can take a look. 

 

Please be sure you have ...

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Hey @lostgamer3112,

 

If you're having this issue getting Origin to update the game, let's make sure Origin itself isn't running into any issues.

Since you've repaired Apex multiple times already, I'd next go through these steps to clear the Origin cache. 

 

That should clear a number of files that may be causing an issue here, so please give that a t...

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Hey @SilentMovezz,

 

If you're still not seeing this new batch of coins show up after that 24 hour period, please be sure you're including these proof of purchase screenshots when you ...

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@Inferno00Lv Excellent, glad to hear it!

Thanks for the update and enjoy the game!

Hey @Inferno00Lv,

 

Sorry to hear you've been having trouble with this since the update.

 

Just to clarify, can you try working through these troubleshooting steps to see if there's any improvement? In particular please be sure to check the steps to change DNS and see if that helps out. Let us know how that goes!

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Hey @mjzeus7777777,

 

I'm afraid we're unable to review or change any account actions on the forums.

 

Please reach out to support directly and they'll be able to take a closer look at your account to see what's caused this to happen, thanks! 

Hey folks,

 

If you'd opened a skin and are unable to locate or use it in-game at this point, please reach out to support directly.

 

We're not able to address missing content on the forums, but an advisor should be able to take a look at the account to verify what was opened, thanks!