EA_Mako

Thanks @MaxIceCast,

 

This looks as though your GPU drivers may be significantly out of date, can you head over to AMD's website here to try grabbing the latest drivers?

 

I'd try a clean install of the drivers before restarting and checking again for any change.

Locking this one here as we're unable to assist directly beyond the info provided above, thanks all.

Hey @jepalmer0,

I'm afraid you would need to reach back out and continue discussing this through support, as we're unable to make any account changes here on the forums.

An advisor would need to take another look at this, sorry for the extra trouble.

Hey @shorthairguy,

 

I've edited your post to remove the order information to prevent it from showing any account information here on the forums.

 

We are unable to make any account changes here, but it does appear the order info you attached was for a different account than the one you're posting with in this case.

 

At that point you will need to ...

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Hey @JOPODROBITEL_123,

 

I'm afraid I don't have any updates for you about the available currency options here, but this is something we've passed along to be looked into again. 

 

As far as connecting your EA account to another Steam account, this should be possible if your EA account has not already had a different Steam account linked. Currently each EA account can only have one of each other platform linked over its lifetime.

 

...

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Hey @jlyons1823,

 

Sorry to hear you haven't received your Apex Coins yet. 

 

If it's been more than 24 hours and they still haven't shown up, we do just need to verify some information about your purchase before we're able to assist. If the purchase was made through our own systems it's typically fairly easy to verify, but if that was made through another store we would need to get some extra information as we don't otherwise have access to another company's transaction info.

 

This is not something we're able to check into on the forums I'm afraid, but you'll just need to ...

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Hey @MaxIceCast,

 

Are you able to try the steps in this post to see if there's any change?

 

If you're still running into the same issue after that point please attach a DxDiag file so we can get a bit more information here, thanks!

Hey @2ccfb6c85a8d5330,

 

If you've recently unlinked another account from your EA Account, the only way to recover that progress would be to ...

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Hey @iQuenix,

 

I'm afraid we aren't able to review your account or verify whether or not it's been flagged for any particular activity here on the forums, sorry.

 

If you do receive any flags or account actions you'll need to appeal them with our Terms of Service team ...

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Heya @XHelperZ,

The team's aware of the ever so aptly-named button here, thanks for the post!

Hey @chenghan666,

 

We're unable to review the account activity and information leading to a ban on the forums. That's only done by our Terms of Service team.

 

If our Terms of Service team has declined to remove the ban after multiple appeals, that will be final and not something we can change here either, sorry.

 

 

Hey @chenghan666,

 

We are unable to review or change any bans here on the forums.

 

If you believe your account was actioned incorrectly, you can submit an appeal here.

 

Our Terms of Service team will reach back out to you via email once they've completed their investigation so please keep an eye out on your email for further updates after...

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Happy to clarify @Gamagury!

Hey @Gamagury,

 

If you think someone else has accessed your account, please be sure to go through these security steps to the best of your ability to make sure they no longer have access. 

 

After that point you'l...

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Hey @66MrSlater99,

 

If you've submitted an appeal as outlined in the above post, the ban is absolutely looked over by our Terms of Service team.

 

You're welcome to submit another appeal if the first was declined and another member of the ToS team will review that situation again, up to the point where they mention no further replies would be provided.

 

This is not something we're able to investigate or review further on the forums however, locking the thread here. 

@stillkoy 

If the email stated cheating as the reason for the ban, that general account action for cheating would be the clarification, along with information from our User Agreement further outlining what we consider cheating to include.

 

What is not shared are details such as what particular cheating software was found or when, or any details regarding our internal systems as this type of information is highly valuable to ...

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Hey @stillkoy,

 

You should have received an email at the time of the initial ban letting you know the reason for the ban. 

 

If you're able to check back through your registered account email for anything from a [email protected] address or @ea.com domain that should provide a bit more clarity for the reason that action was taken.

 

We are unable to discuss any account details on the forums I'm afraid, so if you've already exhausted multiple appeals and the Terms of Service team has declined to remove the...

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Happy to clarify where we can, @zhongjicike!

Hey @slubastian1,

 

Which options are you selecting when you attempt to create a case with these steps?  

 

If you're not at least seeing the email option, selecting other options may give you some additional options, for example The EA app  | PC  | Manage my account ...

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@Ghost_Aleon 

You'll need to reach back out and speak with support again I'm afraid, we cannot assist with account issues on the forums.

 

It's likely there was a previous account that was deleted or changed and the current account was created with the same email as it was no longer in use, however that is not something we can look into here.

 

Our support will need to try and locate the original account in order to make any changes here.

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