Hey @hazza1045,
Were you playing Apex on PlayStation before that change as well, or on a different platform?
If you were playing on a different platform, keep in mind that Apex Legends does not currently have cross-progression, so your content would be available on the platform where it was initially earned.
Similarly, if you were playing on PlayStation before but changed which account was linked, that content would remain on the account where it was first unlocked.
In this case it's typically best to ...
Read moreHey @gloomfilla,
I'm afraid we cannot review or make any changes to account actions on the forums.
While you may receive some templated replies, appeals are reviewed by actual members of our Terms of Service team and are not handled by bots.
You're welcome to ...
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Hey everyone,
Thanks for the reports. Our teams have been looking into this issue and we'll provide what updates we can.
For now I'd definitely keep an eye on the Twitter thread below and we'll post additional info as it's available, thanks for hanging in there.
Hey @ugdpy,
First off, thank you for your efforts to help keep the community a friendly and welcoming place.
Taking the time to do what you can in that regard is absolutely appreciated, even if you don't always see the result you'd hoped.
On that particular note, here on AHQ we do not have direct visibility to see the content or context of a report and thus wouldn't be able to speak to why something was handled a certain way.
There is also not an appeals process regarding reports you've made yourself, though I do see where you're coming from here and we can absolutely pass along the fee...
Read moreHey @SovietDucky,
Generally if you continue seeing a message prompting you to reset your password, it means your console account is already linked to an older EA Account.
That older EA Account is the one that would need to have a password reset completed for this to clear up.
If you no longer have access to the original account or just aren't having any luck wit...
Read moreHey @s666_JRodriguez,
I've edited your post as we cannot review these reports on the forums. If you didn't get a chance to report in-game, please check the steps below to report this to the appropriate team so action can be taken. Thank you for taking the time to bring that to our attention!
Hey @indy09brickyard,
If your EA Account is currently registered as a child account, you may see that message when trying to play certain titles online.
You should be able to follow these steps to get the account updated to your correct age if tha...
Read moreHey @SilverRaven19,
At this point these lobbies are typically only provided for certain community tournaments, so they're unfortunately not something we can guarantee on request.
That said, please check out this page for more information regarding community tournaments, including an email towards the bottom that can be used for any other requests or questions.
This is agai...
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Hey @richigutt,
Sorry to hear about the trouble here.
If you're seeing this happen consistently that may point to a connection issue in which case it could be worth going through some ...
Read moreHey @2ez4me2play,
I'm afraid we are unable to review any bans or suspensions on the forums.
If you feel an action was placed on the account incorrectly, please create an appeal with these steps so our Terms of Serv...
Read moreHey @JetZedd,
This thread is quite old and will be locked here to avoid further necroposts.
If you're still running into an issue please feel free to create a new subject if there isn't a more recent thread on the topic you'd like to discuss, thanks!
Hey @happygilmore840,
Sorry to hear you've been having some trouble getting in touch with support.
The available contact channels can vary slightly depending on your location, the time, and the issue you've selected, but aside from creating a case here you can also speak with support over ...
Read moreHey @nikesvsjorden,
I do see you've had a couple live chats as well as a phone callback and some email cases, sorry to hear those haven't helped out thus far.
If you continue being disconnected mid-chat, you'll want to try power cycling your router and/or modem, or just using a different network altogether if that continues.
Please be sure you have ...
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Hey @G0zM2vf16PhK,
It looks like a reply was sent back to each of your cases that were created earlier, but if you haven't seen those come through I'd definitely suggest checking your email filters and any junk/trash/spam folders where those may have been redirected.
It looks like they've already been able to confirm this happened during an account compromise, so please be sure you've gone through ...
Read moreHey @TheRealFox4Ever,
We're unable to make changes to your account on the forums, however you should be able to update your EA Account information with these steps.
That would include a link to update your password if your current account information is not working.
If you're still running into trouble from there, please ...
Read moreHey @cazador64,
While I see you mention just recently installing Apex on Steam, it does look like it was registered to your account much prior to this in the past.
If that was not you, I'd definitely go through th...
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