EA_Neil

EA_Neil


23 Mar

Comment
    EA_Neil on Forums - Thread - Direct

Hey @Fevron,

No better moment for it! We are going back to Olympus and rewards are given at the end of the season instead of at the end of the split so you are still in the race for them!

 

Good luck and see you all in-game!

- EA_Neil

Neil.png
Comment
    EA_Neil on Forums - Thread - Direct

@daasuAasaa

Not at all, I think you are right on the mark there! This split flew by! The first split for Season 8 indeed ended today and should be back up again soon if not already by now which is accompanied by a soft reset for everybody which probably affected you two @Minkpels @Fevron .

Let us know if you keep running into this ...

Read more
Comment
    EA_Neil on Forums - Thread - Direct

Hey @OneWingedAngelJ ,

 

Although cross-play is indeed in place, cross-platform account progression is unfortunately not a thing at this time.

 

I unfortunately have no further update on whether this will be possible in the future but it unfortunately isn't as easy (as you mention, a lot of moving pieces) as you can imagine with some purchases being made via the Xbox Store while others are via the PS store and/or Origin/Steam/etc.

 

If this does change we'd of course let you all know but at this time it's unfortunately not a possible.

 

- EA_Neil

Neil.png

05 Mar

Comment
    EA_Neil on Forums - Thread - Direct
Hey @Carguy753,

Can you try either of the following as possible workaround to make chat appear?

1. Select the American flag as country in the top right (it's okay if you do not live there)
2. Log out of your account before selecting the above link and put in a different email in when asked for your name and email

- EA_Neil Neil.png
Comment
    EA_Neil on Forums - Thread - Direct

@Carguy753 ,

 

Please get in contact with us via help.ea.com by selecting contact us in the top. You can also use the following link to get a reason selected right away for you.

 

Select chat as method of contact and attach the files there before selecting request live chat. Once on chat explain you are missing Apex Coins and bought them mo...

Read more
Comment
    EA_Neil on Forums - Thread - Direct
@Carguy753,

I'm afraid we can't allow the screenshots off a phone as it often does not show all information on one screen. It might be worth asking if you know somebody with a tablet (one that's big enough to show all information), a laptop or PC to get the screenshots we need to get these coins added as soon as possible.

An alternative could be, I can't guarantee this will be accepted, but worth trying if you don't have access to any of the above is to load the required pages up on your web browser on the console and make photo's of them and send those in. Do keep in mind these might be declined and make sure they are as readable and high quality as can be so every... Read more
Comment
    EA_Neil on Forums - Thread - Direct
@Carguy753,   Sorry to hear that. I'm afraid we can't issue nor check them over the forum but I was wondering if this was done over mail or chat?   Where did you get stuck and were you asked to provide them a proof of purchase and did you send them the right proof of purchase as explained on ... Read more
Comment
    EA_Neil on Forums - Thread - Direct

Hey @Carguy753 ,

 

Sorry to hear you ran into some problems with Apex Coins. To see how I can help you best, can you let us know if this is a purchase you did not receive or if you ran into another issue with Apex Coins? Did you already contact us on EA Help to get this looked into?

 

Please do mind the choice of words and we'll do our best to help you.

 

- EA_Neil

Neil.png

03 Mar

Comment
    EA_Neil on Forums - Thread - Direct

@efmdaniells ,

 

I can't guarantee they'll be able to solve it as I'm not sure where the problem lies for you but if it's something off about the EA account itself causing it they should be able to have a look and see if they can solve what's potentially causing it.

 

If you don't get the chat option try to log out on the help.ea.com website and then see if the following link here gives you the chat option instead. Once on the chat give the right email for the EA account.

... Read more

02 Mar

Comment
    EA_Neil on Forums - Thread - Direct

Hey @storestian ,

 

Sorry to hear you are still waiting for a response from one of our teams regarding these tickets. Unfortunately we'll not be able to handle account related issues over the forums so I'm afraid I'll have to ask you to contact us via another method to get that further looked into. Read more about contacting us via chat below.

 

Might this have been a banned account then it's possible that the waiting queue is a bit longer than you are used to from us. You are not alone and we are doing our best to review cases as fast as we can on a case by case basis. Once reviewed by one of our team members you'll be sure to receive a mail back from us via the email that's also on your account.


Sometimes chat might no longer show up as option for your account if your accoun...

Read more
Comment
    EA_Neil on Forums - Thread - Direct

@Rushiafer @ShoiriMomono ,

  Our advisors at EA Help do not have the ability to ban you for contacting them nor would they have any reason to do so as the system handling the bans is not dependent on you reaching out to us nor caused by it. It's possible a delayed ban was already on it's way and might have been placed during this time when you contacted us which would indeed be an unfortunate coincidence.   Please do contact us as soon as possible if you feel somebody h... Read more
Comment
    EA_Neil on Forums - Thread - Direct

Hey @ShoiriMomono ,

 

Sorry to hear your account got compromised. This can be quite terrifying indeed and I'm glad you took swift action. It's hard for me to say what will happen next but it can never hurt, in case you feel something is off, to reach out to EA Help right away over the phone/chat to get that further looked into as we can't look into account issues over the forums here.

 

The easiest way to reach us is via here either logged in or by logging out and selecting a name and email you are comfortable with  .

 

- EA_Neil

Neil.png... Read more
Comment
    EA_Neil on Forums - Thread - Direct

@efmdaniells ,

 

So trying to buy them via the Origin version of the game does not work either for you then? Did you already contact us before via EA Help over either chat or social media just to make sure nothing looks odd on our end on the account stopping this?

 

- EA_Neil

Neil.png

01 Mar

Comment
    EA_Neil on Forums - Thread - Direct

Hey @efmdaniells ,

 

Thanks for your message! That's indeed an odd one and I'm sorry to hear you are not able to buy any Apex coins from within the game via the Steam Wallet.

 

Could you let us know if you can log in just fine on your EA account via www.ea.com or www.origin.com and whether other Steam payment methods work just fine and it's only the funds on the wallet that cause issues?

 

- EA_Neil

Neil.png... Read more



devtrackers.gg