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Thank you for your report, we’re on the case!
Thank you for your report, we’re on the case!
I messed up! Links are now sorted
We are aware of and investigating an issue where the mouse cursor can become stuck on screen.
Existing reports may be merged here, to help us keep track of the issues being reported.
Please check here and see if this can help you: https://support.fatshark.se/hc/en-us/articles/7709665369501--PC-How-to-Resolve-Darktide-Launcher-Issues
Thank you for your report, we’re looking in to it.
Do you think this occurs after closing chat?
This is outdated. I’ve raised it with our developers
We have made substantial improvements since the Closed Beta Test, however we anticipate a small number of players may continue to experience Backend Errors.
Please help us out by including the information listed below in your report:
Issue Description:
Crash Report (If Applicable):
[Please see instructions on how to provide a crash report in the pinned Topic]
Steps to Reproduce:
[Please add the steps that can help our QA department in reproducing the issue. For example:]
Platform:
[Steam/Microsoft Store]
Player ID:
[Steam ID/Steam Profile URL/GamerTag]
Approx. Time of Issue & Timezone:
[MM/DD/YYYY, 00:00AM/PM] [TIMEZONE]
Upload C...
Read moreThe items listed below will not be available during the Pre-Order Beta, and will instead be awarded to players on release, being the 30th of November.
Existing reports may be merged here, to help us keep track of the issues being reported.
We are looking in to this, and are working actively with our hardware partners to identify and solve the underlying issues.
However, it’s worth keeping in mind some of these crashes may be the result of localised driver-related issues and the like.
More information in the articles linked below. Please be aware this may reduce the rate at which you experience GPU-related crashes, but may not eliminate them at this time - please remember, we are looking in to it!:
[PC] How to Resolve GPU Crashes in Darktide
[PC] How to Resolve Crashes in Darktide
Existing reports (once we have confirmed the crash being reported is the result of a GPU-related error) may be merged here, to help us keep track of the issues bein...
Read moreWe are aware of and looking in to an issue where the music volume can randomly increase, and other sounds will stop working shortly after.
Existing reports may be merged here, to help us keep track of the issues being reported.
We are aware of and looking in to an issue where the appropriate descriptions may be missing for items, missions, etc. instead showing as exposed code. An example of this can be seen below:
Existing reports may be merged here, to help us keep track of the issues being reported.
We are aware some players are experiencing the error seen below:
This has been identified as a result of Kaspersky Total Security automatically quarantining the CrashifyUploader.exe without notification.
The CrashifyUploader.exe is used to upload crash data to our servers, and is not malicious software.
You should be able to restore the CrashifyUploader.exe via Kapersky Total Security. Additional exceptions may need to be put in place to prevent the issue reoccurring.
If you are not using Kapersky Total Security but are experiencing the same error, please look in to whether your Anti-Virus could be interfering with your installation.
Existing reports may be merged here, to help us keep track of the issues being reported.
We are aware of and looking in to an issue where changing from Windowed → Fullscreen or Fullscreen → Windowed mode can make Darktide appear as if it has locked up. This is not the case; it is actually having problems presenting a new image. If you minimise the window or Alt-Tab, you should be able to work around this. However, this will not work for Borderless Fullscreen and Darktide will have to be restarted
Existing reports may be merged here, to help us keep track of the issues being reported.
We are aware of an issue where users with AMD Radeon RX 6900 XT cards will encounter a crash on launch due to an AMD driver-related issue. AMD are investigating the issue.
Existing reports may be merged here, to help us keep track of the issues being reported.
We are aware of and looking in to an issue where the ‘Input’ options (Mouse Sensitivity, etc.) are resetting at random.
Existing reports may be merged here, to help us keep track of the issues being reported.
We are aware of and looking in to an issue where keybindings are resetting at random.
Existing reports may be merged here, to help us keep track of the issues being reported.
%appdata% within the search input and select ‘OK’AppData\Roaming\Fatshark\Darktide\console_logs...