FatsharkJulia

This will be resolved in our upcoming patch, apologies for the inconvenience.

Please copy and paste the crash report here or upload the entirety of the console log. Thank you!

Could you also share your console logs with us, please?

Please disable the Overwolf overlay.

We’re not able to move progress from one account to another unfortunately. At most we can mirror your Operative’s level and currencies, but this isn’t something we’re doing right now. Please check back in a couple of weeks if this is something you’re interested in.

Could you provide us with your most recent console logs please?

Could anybody on Steam provide us with their most recent console logs please?

It is somewhat dependant on your playtime, but reach out to us at https://fatshark.se/support and we’ll see what we can do.

We have some issues we’re working on if a player has a large Friends List. Could that be the issue here?

Could you also share your console logs with us please?

Could you share your console logs with us please?

For players with long loading times, we recommend changing the DNS. On the Xbox this can be done via General Settings → Network Settings → Advanced Settings → DNS Settings - ‘Manual’

The DNS you decide to change to is up to you - there are multiple DNS providers available, such as Google DNS, Cloudflare, and so on. This is purely personal preference.

Our Backend Engineer is actively looking in to this issue, but we understand some players have been able to work around this by changing their DNS.

If you’d like to try changing your DNS, an example DNS is Cloudflare (Set up 1.1.1.1 on Windows · Cloudflare 1.1.1.1 docs) but there are multiple DNS providers available should you prefer to choose another one.

Could you also share your console logs, or a crash report with us please?

I understand our players have been dealing with this issue for a long time now. Could you tell me whether you use an SSD or HDD?

Sorry to hear this. I’ve had to raise this to our database for investigation, I apologise I have no immediate solutions.

I raised this to our database earlier, and I’m also looking in to it myself. Thank you for your detailed report.

This will be resolved in our next patch, apologies.

Do you happen to have a large Friends List already? I ask as we have some issues with it.

I can’t seem to locate your account - could you share your character names with me please?