FatsharkJulia

I have asked, and will report back as soon as I’ve received an answer.

Could you upload your darktide_launcher.log, and any console logs if you have them please?

It’s possible this will be resolved with our upcoming patch, as we’ve identified an issue that results in similar symptoms. Could you let me know if your issue persists after our next update please?

Have you switched to a 4k monitor recently?

Our Engine Developers are aware of this issue, I apologise I don’t have anything to share outside of that.

Could you also include your most recent console logs, please?

What are your PC’s specifications please?

I’m looking in to whether KCOM use any sort of enforced security which could be blocking our requests. We’ve had similar issues with other ISPs in the past.

In the mean time, which Anti-Virus/Firewall are you using on your PC?

I have responded to your submission via the Support Portal. Please check your ‘Spam’ inbox.

Could you tell me which part of the world you’re playing from, and the name of your ISP please?

The crash seems to be occurring in your GPU driver. I’ve raised this to our database, but it could be worth performing a clean re-installation of your drivers:

I understand you’ve updated your drivers, but sometimes a clean driver re-installation is needed. Could you try this?:

This is the case. We do need to make some improvements in this area, to make it easier for our players to understand.

I’ve been informed there is some weirdness occurring with your monitor detection which may or may not be related. Could you try with only one monitor connected?

This is a routing issue unfortunately. We do have this on our radar, but I’m not able to say if or when this will be resolved due to a lack of networking resource at current.

Alternate solutions may be to use a VPN, but I understand this isn’t ideal.

I’m happy to help you with a refund, should you rather take that option.

Which Anti-Virus are you using please?

This will be resolved in our next patch, apologies!

There is some interference from what I believe to be the Overwolf overlay. Could you try disabling it please?

Rest assured we are still looking in to this - we’ve made improvements over the months, but we understand issues remain especially in certain parts of the world.

This is an error we’re aware of and looking in to but regrettably I have no ETA as to when this will be resolved. I understand this is disappointing, and I’m happy to help with a refund should you rather take that option?