FatsharkLev

Hi @Federalsphinx,

Thanks - I’ve checked your account, but can’t see any recent play history.

Are you playing in Offline mode?

If so, there is a current known issue on console for Offline players, whereby cosmetic items are appearing as missing and subsequently reappearing for some players. Unfortunately, I don’t have an immediate fix for this - but we’re working on it.

That’s great to hear!

Though we haven’t had any confirmation back from our Backend Service Provider yet, we have now had 2 player reports of this issue being resolved for them.

@all, when you get a chance, could you please check to see if the issue is resolved and please let me know?

Thanks!

Hi @FelixMann,

It would be very helpful if you could please provide examples of both the wrong translations, as well as the correct translation suggestions.

Thank you in advance!

Hi @KadirtheJanitor,

Sorry to hear that.

Looking at historic posts for this issue it appears to have usually been a temporary connectivity issue (possible PS Network disruption even) or it was resolved after a reinstall. As you’ve tried reinstalling without success, then I suspect it may be a connectivity issue.

If you try to load into the Keep again now, is the issue still occurring?

If so, you may find a potential solution here:

Hi @Federalsphinx,

What platform are you playing on? Can you please provide me with either your Steam profile URL, Gamertag or PSN ID so I can take a look at this for you. Thanks!

Sadly not yet. We’re still waiting to hear back from our Backend Service Provider. We’ve provided all of the data we have to them, so we’re hoping that the current silence is due to them investigating on their end. As soon as I have any news I’ll update here

Hi @Jreedable,

What are your upload and download speeds? You can check this here: https://www.speedtest.net/

A couple of things to check/try off the bat -

• You can enable ‘Small Network Packets’ within Vermintide 2’s ‘Network’ panel. Please be aware this option cannot be used in combination with the Player List Plus mod.

• Ensure your ‘Download Region’ in the Steam client is set appropriately to a nearby loc...

Hi @KolyaManushka,

Unfortunately it appears that you are running into a current known Server Error issue, which appears to be affecting players (at least primarily) in Russia, Latvia and Sweden.

What ISP do you use?

We’ve reached out to our Backend Service Provider who are now investigating into the issue, and we’re waiting for an update from them.

Unfortunately, I don’t have an immediate solution for you, but rest assured we are on the case.

You can view other threads on this issue, where we’ll be posting any updates, here:

• ...

Based on the information we’ve gathered, this Server Error issue only seems to be affecting players based in Russia, Sweden or Latvia. It’s genuinely a very peculiar issue and we’re hoping our Service Provider will be able to shine a bit of light on what is happening.

Hi both,

Sorry about that - our recent patch introduced a matchmaking crash for PlayStation players that own the Back to Ubsersreik DLC.

We’ve released a hotfix this morning to address this issue. Please download the latest update which should resolve this

We’ve collected data of all connectivity errors (timeouts etc.) and provided this to our Backend Service Provider. They are currently reviewing this, and we’re waiting to hear back from them.

Hopefully we’ll get some good news soon I’ll share any further updates as soon as I hear anything.

Ah okay thanks both - I’ll pass this on internally.

Hi @nimnot,

A couple of suggestions here -

Your GPU drivers are quite outdated - can you please try updating. Please perform a clean installation which will ensure all previous versions have been removed:

This one is on our radar and should be resolved in our upcoming patch. Thanks!

Hi @errant

Sorry to hear this.

Based on the information within your logs it appears that your GPU is crashing.

Please try running through our potential solutions for this, here:

@all, sorry for the delayed update - I’ve been waiting on news to share.

This Server Error issue remains a top priority for us for Vermintide 2.

Our Backend Developers have been able to dig into this, and we’ve identified that the issue isn’t something we can fix solely on our end, and that it runs further up the chain with our Backend Service Provider. We’ve reached out to them and will be working with them to hopefully resolve this as soon as possible.

I can completely understand frustrations as this is taking some time to resolve - we genuinely share the same frustrations

Please bear with us whilst we get to the bottom of this - thank you for your continued patience.

I’m glad to hear you were able to resolve this issue sorry for the inconvenience.

Noted, thanks so far all. I’ve passed this on and the investigation continues…

I’ll check back here regularly and keep feeding information to the clever people looking into this

@everyone, we’ve now implemented a potential fix to missing Twitch drop items.

Can you please check if you now have access to them and let us know

Thanks!

Hi @walkertrips,

Sorry to hear this, and I’m sad to say we are unable to manually unlock Penances for players due to limitations in our backend.

Please be assured though, that we’re aware of and looking in to issues with this particular Penance not completing as expected.

Apologies for the inconvenience.