Hermes

Hermes



04 Apr

Post
    Hermes on Forums - Thread - Direct

WE’VE UPDATED OUR USER AGREEMENT AND PRIVACY POLICY.   
 

We’ve updated our USER AGREEMENT and PRIVACY POLICY to reflect certain changes, including the change in the definition of “NCSOFT” from NC Interactive, LLC to NCSOFT Corporation and NC America, LLC. Moreover, additional changes have been made to the following:   

CHANGES MADE TO USER AGREEMENT
Section 1.1 Eligibility. 
Section 5.2 Binding Arbitration.
Section 6.2 Governing Law and Venue. 
Section 7 Terms Applica...

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29 Mar

Post
    Hermes on Forums - Thread - Direct

Dear Players, 

We have an important announcement to make regarding the weekly maintenance time for Lineage 2. 

Starting on April 4th, the weekly maintenance will take place every Tuesday at 3pm PDT/10pm UTC.

We understand that this change may be inconvenient for some of you, and we apologize for any disruption it may cause. However, we want to assure you that this change is necessary to enable us to provide you with improved support. Our goals are to shorten the maintenance time and be able to resolve post-maintenance issues more quickly. 

We value your continued support and dedication to Lineage 2, and we appreciate your understanding during this time of transition. We recognize that the regular maintenance time is an important aspect of your gaming experience, and we are co...

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Post
    Hermes on Forums - Thread - Direct

Dear Players, 

We have an important announcement to make regarding the weekly maintenance time for Lineage 2. 

Starting on April 4th, the weekly maintenance will take place every Tuesday at 3pm PDT/10pm UTC.

We understand that this change may be inconvenient for some of you, and we apologize for any disruption it may cause. However, we want to assure you that this change is necessary to enable us to provide you with improved support. Our goals are to shorten the maintenance time and be able to resolve post-maintenance issues more quickly. 

We value your continued support and dedication to Lineage 2, and we appreciate your understanding during this time of transition. We recognize that the regular maintenance time is an important aspect of your gaming experience, and we are co...

Read more
Post
    Hermes on Forums - Thread - Direct

Dear Players, 

We have an important announcement to make regarding the weekly maintenance time for Lineage 2. 

Starting on April 4th, the weekly maintenance will take place every Tuesday at 3pm PDT/10pm UTC.

We understand that this change may be inconvenient for some of you, and we apologize for any disruption it may cause. However, we want to assure you that this change is necessary to enable us to provide you with improved support. Our goals are to shorten the maintenance time and be able to resolve post-maintenance issues more quickly. 

We value your continued support and dedication to Lineage 2, and we appreciate your understanding during this time of transition. We recognize that the regular maintenance time is an important aspect of your gaming experience, and we are co...

Read more

22 Mar

Post
    Hermes on Forums - Thread - Direct

Hello everyone,

We have added the following supplies to the Guardian server for 1 Adena in the L2Coin shop under the Event section. These are limited per account and will be available until next week's maintenance (refer to the in-game sale period displayed in the UI), so please make sure to grab them using the correct character before they expire!

  • 100 Grace Cookies
  • 1,000 Soulshot Tickets
  • 10,000 Spirit Ores
  • 50 Life Control Tower's Scroll of Blessing

Happy hunting!

Hermes

Post
    Hermes on Forums - Thread - Direct

Hello everyone,

We have adjusted the first round of the VIP Secret Shop from 13:00 - 13:30 to 16:00 - 16:30 server time.

Additionally, we have also included an extra round on the last day of the event, on 3/28, which will start at 22:30 - 23:00 server time.

This change will take effect after today's maintenance until the end of event.

Hermes


17 Mar

Comment
    Hermes on Forums - Thread - Direct

Hello,

Happened to me as well. We are checking on this issue.

I apologize for the inconvenience.

Hermes

Comment
    Hermes on Forums - Thread - Direct

Hello,

There seems to be an issue with the tool tip for the Furious Fist Lv. 2 and Lv.3 skills. We are checking and will update once I know more.

Regards,

Hermes


16 Mar

Comment
    Hermes on Forums - Thread - Direct

Hi there,

Just ignore the "Ncoin" text, that is actually supposed to read "ability points" and it refers to the points that you have used in that specific ability tree.

This should be fixed soon.

Hermes

Comment
    Hermes on Forums - Thread - Direct

Hey everyone,

Sorry for the spam, but could you guys please describe exactly what the issue is? Is the UI not responsive? Are you not allowed to enter in the lab? Please clarify, I have just tried to replicate the problem and had no issues changing class multiple times, including the Assassin.

Hope to hear from you guys soon so I can better understand when and where the problem is happening.

Hermes 

Comment
    Hermes on Forums - Thread - Direct

Hello,

My apologizes, you are correct and the new class is supposed to be available for all players when using the ticket.

We are currently checking the problem where the Class Change Ticket is currently no working for any class.

Thank you,

Hermes

Comment
    Hermes on Forums - Thread - Direct

Hello,

I saw this and we will get it verified.

Please allow me time, and I will provide an update soon I can.

Thank you for dedicating time and effort in this report.

Hermes

Comment
    Hermes on Forums - Thread - Direct

Hello everyone,

I apologize for all the issues you are encountering.

I'm currently going over all posts and will update the Issue Tracker topic that was created under the Announcements Area.

Please allow me some time to start updating you all, we are currently trying to replicate and confirm the issues. I plan on updating the tracker as we work on verifyin problems and when I have more information about solutions.

I appreciate your support in reporting problems, and apologize for the inconvenience.

Hermes

Comment
    Hermes on Forums - Thread - Direct

Hello everyone,

We are currently investigating  the Necropolis of Devotion issue reported here, once I know more, I will update the Issue Tracker topic that was created in the Announcements Section.

2 hours ago, Nevermind said:

In short - I've found no way to bring back system/damage/item usage/etc messages.

New chat UI is useless and unusable now because of that.

Please fix this issue, @Hermes, thanks in advance!

Could you please reach out to CS regarding you issue and see...

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Comment
    Hermes on Forums - Thread - Direct

Hello,

We are investigating the issues you have pointed out and I will provide updates in the newly created topic under the announcements section.

The Balok is currently in progress in-game, can you please explain in more detail what the issue is?

Hermes

Comment
    Hermes on Forums - Thread - Direct

Hello,

Since the Assassin is a new class, the Class Change Ticket will not work to change from and existing class to the newly released one.

I hope you can understand, and I apologize for the inconvenience.

Hermes

Comment
    Hermes on Forums - Thread - Direct

Hello,

Yes, the Class Change Ticket will be added to the Adena Shop as disclosed in the event page. Once I know more, I will update the Issue Tracker topic.

I apologize for the inconvenience.

Hermes

Post
    Hermes on Forums - Thread - Direct

This topic was created to track current issues. It will be constantly updated.

Post
    Hermes on Forums - Thread - Direct

This topic was created to track current issues. It will be constantly updated.

  • Class Change Ticket not available in the Blackbird and Elcadia Adena Shop.
    • This issue has been verified and we are working to have the item added to the Adena Shop as announced in the event page.
  • Olympiad not starting in Blackbird and Elcadia.
    • We are currently investigating this issue. I will share more information once I have an update regarding the problem.

 

Post
    Hermes on Forums - Thread - Direct

This topic was created to track current issues. It will be constantly updated.