JagexCam

JagexCam



22 Jul

Comment

Originally posted by Octochamp

I've had this account 19 years, and not gonna lie this could be the one thing that would eventually make me quit. I don't play every week these days, so it's possible I've missed this so called "grace" period. Getting in touch with players support... how do you even do that, the website doesn't exactly make it easy? Hence posting here. Why not just make an easy update my payment details section?

https://support.runescape.com/hc/en-gb/articles/206377679-Recurring-subscription-rebill-failed - I would follow the contact us button at the bottom here which will give you an opportunity to speak to someone from player support.

Comment

Hey! From what I understand there should be a grace period of a couple weeks which allows you to keep your old subscription rate. If it's been longer than a couple of weeks it might be gone, however, if it hasn't and you're not seeing your old rate when you log in to the membership screen I would recommend contacting player support who might be able to help :)


20 Jul

Comment

Hey! This is a bug and is being looked into. Thanks for raising :)


25 Apr

Comment

Hey folks. There was a miscommunication here but don't fret as no one should have lost out. There was a login-check to ensure existing packs were swapped for an equal value in Portable Packs with the new values. You should notice you had more Portable Packs than you had the day before to account for this change. An an example if you had had 3 tiny and 5 normal packs before the update, you should have 18 tiny and 20 normal post-update, keeping the total 78 Skilling stations, same as before.


13 Mar

Comment

Originally posted by kunair

what about retro armors; we're missing a few (god dhides, old robin set, etc)

:(

May have some news coming up on this as well - sit tight :)

Comment

Hey folks - we have some news on this soon :)


09 Dec

Comment

Originally posted by Captain_Fleeb

The Anthem, Boulevard of Broken Dreams, and Im Blue were my constantly on repeat RSMV playlist

It was the Anthem as well!

Comment

I made a Good Charlotte RSMV back in the day (14 years ago)... got 200 views - was pretty happy with that! :D


25 Nov

Comment

Hey there, this is being looked into. We believed this had been resolved but apparently that isn't the case. Apologies for the silence and any inconvenience.


23 Nov


19 Nov

Comment

Hey there, thanks for raising this - certainly doesn't sound like it's working as intended. Premier Club perks should last at least 12 months from the point of purchase (if you bought Gold). If this is still impacting you please get in touch with our Support Team.


16 Nov

Comment

Hi there - we are aware of the issue with this currency and are looking to resolve it. Apologies for any inconvenience.


15 Nov

Comment

Hey,
There appears to have been an issue with this currency, it's being looked into - apologies for any inconvenience.


06 Oct

Comment

Hey there!
Lucky items have been removed from the baseline balancing - but we'll be looking at ways we can bring them back so players can complete their sets as desired.


27 Sep

Comment

Originally posted by Mayday79

So do we put in a bug report and claim for lost items or what?

We're looking at deploying a fix, sit tight :)

Comment

Hey, we've believe we have found the bug that caused this and are looking to deploy a fix which should give you the correct oddments soon. Apologies for this.

Comment

Hey, we've believe we have found the bug that caused this and are looking to deploy a fix which should give you the correct oddments soon. Apologies for this.

Comment

Hey, we've believe we have found the bug that caused this and are looking to deploy a fix which should give you the correct oddments soon. Apologies for this.

Comment

Hey, we've believe we have found the bug that caused this and are looking to deploy a fix which should give you the correct oddments soon. Apologies for this.

Comment

Hey, we've believe we have found the bug that caused this and are looking to deploy a fix which should give you the correct oddments soon. Apologies for this.