Doom, no one is questioning your commitment and passion, we can feel it. You are a Shauny-Tier CM.
I think I earned the right to make the occasional light-hearted comment about my experiences looking back at it.
And I agree.
The problem is your light-hearted comment was a slight at the community. It takes the failure of the last roadmap/battlepass off of Jagex, and blames the reaction of the community.
And I think that is a reflection of Jagex as a company. They blame the failure of the HeroPass on the players for not receiving it well, instead of blaming themselves for trying to release it in the first place.
I know you probably meant for your comment to be light hearted, but not every player will take it that way, especially due to the past circumstances of the last roadmap, and the current circumstance of no roadmap.
(Again I think you're doing a fantastic job)