JagexPoerkie

JagexPoerkie



21 Feb

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Hey there, would you be able to submit a bug report for this so that we can look into it a bit more? you're the second person who reports this and we'd want to dig into it a bit more. Which potions and under what circumstances etc.

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Originally posted by JagexPoerkie

This is indeed unintended behaviour and we're looking into it.

we applied a hotfix and it should be functioning as normal now.

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Yep, this is something we're aware off and so it the team responsible for it!

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Originally posted by LilacTX

WOODCUTTING!

Great shout, I will continue woodcutting and Mining!

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Originally posted by AATalib

From the looks of it about 10% of what I can with this W84 lagg, why'd you disable dxp within citadels.

This is unintentional and we're investigating this.

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Originally posted by JagexStark

I've flagged this, hopefully will have an answer for you soon ^^

This is indeed unintended behaviour and we're looking into it.

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Hey there, this is indeed unintended behaviour and we're looking into it.

update: should be working as normal now.


20 Feb

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Originally posted by Tranquil_Pure

Awesome! I look forward to seeing how this develops, I appreciate you taking the time to quell my curiosity! Edit: If we have an issue that customer support is actually unhelpful for, is there a protocol for that? There's been at least one instance where they were completely wrong on a situation and a public Reddit thread was the only solution.

I think it's too difficult to give a simple yes or no answer to this. I'd like to think that we as CM tend to keep an eye out and pick up any oddities if we think there are and flag them to player support so that they can actually investigate.

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Originally posted by Tranquil_Pure

Thanks for the additional information. Customer Support has always been a large gripe from the player base, and not without reason. I hope this is the first step forward to improving that. Will they be involved in osrs projects as well? I failed to find a similar announcement there, but I AM on old Reddit on mobile so that is an issue sometimes for Reddit searches.

This is specifically for RS3 to begin with. As it stands there are no plans to introduce this on OSRS but if the team wish to do something similar I don't see why that cannot happen. CM Krocodile, CM Stark & CM Husker do however have RS3 player experience (not sure about their OSRS Knowledge)

Worth noting however is that we don't want them to fulfill a Customer Support role as this against Reddit's TOS (and the best place to get help is via our support centre).

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Originally posted by Tranquil_Pure

Welcome! Not to be a skeptic but why can't we get a focus on community engagement from actual company employees? "External Community Managers", does this refer to a contracted/hired third party?

We will continue to be present on Reddit and actually hope to be more present going forward. Mod Kari joined CM recently and we've had a role open for a Lead Community Manager quite recently too. This means we should be back to full strength soon.

The Lmods have access to many of our internal systems and should be as informed as we are. Allowing them to work alongside us during game update launches or big releases, periods we've previously identified that we could be lacking communication. Introducing these Lmods to the game, is a step in the right direction to address this.

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Originally posted by ImRubic

Just curious if the Lmod responses will be tracked with the Jmod tracker on the discord. May want to pester Adam if you need to. :P

I don't believe they currently are, but I'd be interested to hear if this is something that we want to happen!


19 Feb


17 Feb

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UPDATE: This server maintenance has been cancelled! Feel free to go and do whatever you were planning to do! It will be rescheduled for a later date.

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Originally posted by kqannoysme

Does this mean no one should pvm for those two hours on Wednesday? Just trying to make sure I don't spread misinformation

At your own risk, assuming everything goes the way we want it to go, nothing will be impacting any of you. It's more a heads up that if something goes wrong it could have an impact.

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We'll investigate this. May I ask everyone who's missing their outfit to submit an in-game bug report please, this helps us a lot.


15 Feb

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Originally posted by RSN_Quavelen

In my opinion, the best thing about this post is the scroll CSS. I'm so glad it's being used again after so many years.

Glad you like it!


14 Feb

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Originally posted by Hasaan5

Can we get any comment on when to expect the everlight journal?

I hope the Gielinor Gazette will have found some more pages in one or two weeks time