Kafka

Kafka



15 Jul

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    Kafka on Forums - Thread - Direct

Returning Invasion Troop: Ixchel

Ixchel has returned to lead Stryx during this weekend’s Invasion. You can get her from the Event shop during this event.

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14 Jul

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    Kafka on Forums - Thread - Direct

We have stopped including balance changes in client updates and instead balance changes have their own updates separate from everything else.

I will let the team know thank you!

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13 Jul

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    Kafka on Forums - Thread - Direct

Unfortunately, because you updated to version 6.4 on Steam and opened the game, your account can only be played on version 6.4 now.

It is late here in Australia (wher eour dev team is located) but we’ve let our team in America know about the issue on the Google Play Store so I’m hoping that by the time I check in here in my morning the issue on Googleplay will be resolved.

I’m sorry for the inconvenience of not being able to play on your mobile device in the meantime.

We’ll let you know once it’s fixed (but as it’s night here, you might see it’s fixed while I’m asleep!)

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    Kafka on Forums - Thread - Direct

I’m sorry for the issues!

Can you please try all the troubleshooting in this article and let me know how you go?

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    Kafka on Forums - Thread - Direct

Hey, did you update and play Gems of War on Steam befor eyou got this error message on Android?

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    Kafka on Forums - Thread - Direct

I’m doing a deep dive into our ticketing tool over the next couple of days - with the priority being to get as many tickets as answered as possible. Hopefully this gives us a clean slate.

Then next week I’ll be reviewing some workflow, reporting and other things.

We’ve also been working on improving our processes regarding escalated tickets (things that can’t be handled by a support agent) as in the past these have often had long wait times.

I’m sorry for the unacceptable wait times you’ve experienced.

@CaptainAwesome can you also please tell me your ticket number? It sounds as though you’ve written multiple requests so they were merged together, in which case the message you received should say that it was closed and merged and into which open request. I...

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    Kafka on Forums - Thread - Direct

Hi folks (I’m especially looking at you Android players!)

We’re very sorry the update hasn’t rolled out across Android yet.
It is getting late in the day here in Australia but we have been in contact with our American team so they can assist as well. Fingers crossed by the time I check back here in my morning the update will be available to you too :crossed_fingers:

We’re sorry to anyone who updated on Steam and is now waiting to be able to continue playing on their Android device. I personally prefer playing on my phone so I get it!


06 Jul

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    Kafka on Forums - Thread - Direct

Yep, definitely not the game itself though, will be something in the connection as we haven’t had any server alerts and I can see the status is green and online, we’ve also had players in the game all day without interruptions.

The status page is a good quick way to help troubleshoot when it’s everyone in Gems of War or a different issue:
https://gemsofwar.com/status

No problems re: fast reply, I saw you were locked out of the game and wanted to get onto it quickly if there was anything we could do to help! Glad it resolved itself

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    Kafka on Forums - Thread - Direct

Heya,

Currently the server status for Gems of War is stable. I would suggest trying the troubleshooting steps here to see if they help solve the issue:

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    Kafka on Forums - Thread - Direct

Hey folks,

I’ve hidden all the posts that were made in this thread in the past 12 hours under the “combative” rule in the community guidelines.

Normally I think I probably would’ve just cleaned up a little bit and probably made a post about having to close the thread if it continued, but as this is a guild recruitment thread, obviously we have to leave it open.

I think it’s ok to post if you had a bad experience with a Guild, or to have a healthy, civil debate about differing opinions, but as this was more an ongoing personal argument I don’t think it was appropriate for us to leave the thread un modded.

In future, please take any arguments like this private - if you are unable to continue the conversation privately for any reason then it’s probably better to cut losses and move on - even though I know that sucks and doesn’t feel like it gives anyone closure.


04 Jul

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    Kafka on Forums - Thread - Direct

Thanks, I’ve spoken to the team on the back of this to ensure that the Tarot cards release dates are clearly communicated internally and with the community.

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    Kafka on Forums - Thread - Direct

Because usually the schedule for Switch is the same as the other platforms but offset, so you are getting almost identical content that was released on the other platforms 9+ months ago.

In this case we had to change the release date of Archproxy Yvendra, the blog was already scheduled and we had an oversight with updating the blog, sorry!

I’ve fixed the blog and the forum post now!

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    Kafka on Forums - Thread - Direct

Edit to blog post:

The Moon now available from The Vault

The Moon will be available in Vault rewards from weekly reset (7am GMT Monday).


01 Jul

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    Kafka on Forums - Thread - Direct

This weekend the Crypt Keepers is getting an expansion. The faction’s Deep Delve will become available for players to enjoy (once they complete Delve Level 100 or higher).

It will also be gaining a new Epic Troop – the Crypt Hound.


This troop will be available in the event shop this weekend, and will appear in Chaos Portals for this faction in 4 weeks’ time.

Please note that some of the Social Collectibles that players can earn from this event were released with another event in the past. This means that some players may already own them.

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    Kafka on Forums - Thread - Direct

Leio will be the only Mythic Troop available in Glory, Gem, Guild & VIP Chests for the next 7 days.

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    Kafka on Forums - Thread - Direct

Halfgrim Half-Giant has returned to lead Stormheim during this weekend’s Raid Boss. You can get him from the Event shop during this event.

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    Kafka on Forums - Thread - Direct

Ullor will be the only Mythic Troop available in Glory, Gem, Guild & VIP Chests for the next 7 days.


24 Jun

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    Kafka on Forums - Thread - Direct

We were unable to manage this today :frowning: however, this has also been posted:

  • on the help center (first place of call for anyone having issues resulting in loss of items/progress or anyone who experiences issues and is contacting support)
  • on our social media pages
  • Gems of War community discord

22 Jun

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    Kafka on Forums - Thread - Direct

That was the first thing I did. I just relayed the info I had back to you and then relayed my concern back to the team as well. I understand that sometimes bad luck and RNG can play a part but it was a bit more suspicious this time due to the number of reports and large and highly active guilds reporting.

I don’t know why they started showing up today, all I know is what info I was given.

I’m not sure why your bug report was skipped over, it was probably a simple mistake/oversight. It should have been merged into this thread. It may have been skip...

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