Kauza

After this week’s 18.0 patch, players who began the August ranked season may have received rewards that included Scholomance Academy packs. As of this date of posting, the 18.0 patch has gone live but the Scholomance Academy content is not yet live. This was unintended, as we should have only begun offering these packs as rewards beginning in September. As a related note, because this is unintended behavior, players will likely be shown that they are receiving Ashes of Outland packs, when they will in fact receive Scholomance Academy packs.

For the entirely of August, we will continue offering Scholomance Academy packs instead of Ashes of Outland packs as August ranked rewards. We are currently in the process of making an update which will correctly display for players that their rewards are from Scholomance Academy, not Ashes of Outland. Please note, however, that until this fix is deployed, players will continue to see Ashes of Outland packs shown in the UI. We will begin w...

We are temporarily disabling Lady Vashj in Battlegrounds due to an issue introduced after today’s patch, which can prevent some minions from being purchased in Bob’s Tavern. We plan to keep the hero disabled until early next week when we can put out a full fix for the issue.

Thank you to everyone who reported issues with completing the Legendary Quest for the new adventure. For players who completed the adventure shortly after it was released, it’s possible that you didn’t yet have the Legendary Quest and won’t be able to complete it with repeated playthroughs. We’re working on a fix that will check for adventure completion and whether you’ve gotten your rewards and grant quest completion to anyone who didn’t receive it. You will not need to complete the adventure again as long as you have completed it once. We’re likely going to get this fix out early next week.

As our new Returning Player Experience went live along with the 17.0 update, we’ve found a few places where we think we can clarify the process and what you can expect.

To expand upon the eligible time period, we’ve defined a returning player as one who had not logged into Hearthstone for four months as of March 17th, so your last login to Hearthstone needed to be before 11/18/2019 to qualify. If you logged in on or between 11/18/2019 to 3/17/2020, you would not qualify as a returning player and receive the Class Deck.

If you’re a returning player who has not logged in since before 11/18/2019, to earn your free deck

• Log into Hearthstone and be presented with a new Legendary Quest line, which is made up of three total quests. In the first quest, you will face three bosses made specifically for the quest line. In the final two quests, you will play 30 cards then deal 100 damage to an enemy hero.
• Upon completing the third and final quest, you will be...

We’re looking into this to identify the cause and get a fix out as soon as possible. Will update as we make progress!

Hey everyone,

Just to give a heads up - we’re working on a balance update that will arrive within the next week with card adjustments for Descent of Dragons, including some changes aimed at Shaman. Any cards that are affected will be given full arcane dust refunds. Stay tuned for more details next week.

Quick hotfix note for this evening. A bug that was causing the game to become unresponsive when using Galakrond and Fate Weaver in Priest decks has been resolved.

Quick updates on where a few of the outstanding issues are:

Sathrovarr : As a confirmation, Sathrovarr was absolutely not intended to become unplayable with the patch on Thursday. We know what caused this, and it’s going to require us to put a fix in to the launch of Descent of Dragons next Tuesday. As of right now, we expect Sathrovarr to be back to normal on Tuesday.

Disenchanting Cards: Right now, some cards are showing a system error screen after trying to disenchant them. This is something we can fix on our side, and we’re working to get that out today before the weekend.

[Hearthstone Battlegrounds] Rafaam’s Hero Power: Last night, we resolved an issue where Rafaam’s Hero Power wasn’t properly allowing a golden upgrade until after buying something. This should be working normally as of right now.

Missing Cards / Deck Codes: We’ve seen a lot of varying reports of things with cards ...

We’ve temporarily disabled the Tavern Brawl mode and expect it to return tomorrow, Thursday the 14th. Some players were encountering some issues after matches have concluded, and these were serious enough that we wanted to take the mode down entirely.

We’re planning to bring the mode back tomorrow and will be rotating in a different Tavern Brawl for the rest of the week. We’ll provide an update at that time to let everyone know that the mode has been enabled again and give you a heads up of what Tavern Brawl we’ve rotated in.

11/14/2019 UPDATE: As mentioned yesterday in this post, we came across some major issues that resulted in us needing to disable Tavern Brawl. Right now, we are re-enabling Tavern Brawl and have swapped it over to a new one, Top Three.

NOTE: We have identified an issue in which some players may still be unable to play Tavern Brawl. The team is working to resolve this as soon as we can.

In addition,...

We are in the process of putting out a small update that corrects a few issues introduced with 15.0.

• Titanic Lackey has been brought back down to size and will no longer appear to have a head full of clouds

• A few other card art and animation issues introduced in 15.0 have been corrected

Please also note that the recently introduced Plague Lord health persistence issue is something we are aware of, but is not contained in this update. We’re working hard on a fix for this and will update as soon as possible.

Hi all,

We’re aware that the Titanic Lackey’s golden variant has seemingly become a bit too Titanic, and now appears to have his head in the clouds. This is a card art issue that was introduced with the 15.2 patch and only affects the appearance of the card (and only the golden version): all gameplay will function normally. We’re currently planning to resolve this in an upcoming game update, but this is not scheduled for another few weeks. Until then, please forgive Titanic Lackey’s clouded appearance.

UPDATE 2: We’ve fixed everything up internally, so now we just need to start the process of getting the build out live to you. This takes a bit of time, so please be patient and look for the update to be live later today. Note that mobile is usually live a little later than PC.

UPDATE: In order to fix everything up as quickly as possible, we’re instead going to push the 15.2 patch back a little bit. We originally intended to launch at 10:00 PDT, but this is going to be delayed. We’re not expecting a long delay. Look for more updates soon.

Hi all - as we worked to patch the game to version 15.2 today, the teams encountered an issue with Tavern Brawl. We’re going to be taking Tavern Brawl down temporarily to address things and get it all in tip-top shape before we reenable the mode. We fully expect this to happen later today unless other issues crop up.

Stay tuned for more updates.

Latest update: we’re seeing the 14.4 update live across most storefronts.

We’ve added another update to the original post - the mobile updating process has just begun and we expect things to be available around 10:00 PDT this morning.

Hi all, I’ve added an update to the original post with the current status. For mobile players, we’ll be providing an update tomorrow morning as we finalize the 14.4 update deployment, which is slated to begin at 9am PDT and will likely take about an hour to appear on your device.

The issue “Some players may be brought to a blank screen when attempting to play The Dalaran Heist” has been resolved and should be live on game servers very soon.

Updated May 21, 2019

We’ve just released a hotfix to address a few issues with The Dalaran Heist.

• Fixed an issue that caused Duplatransmogrifier to delete all minions in your deck if you select a minion that was buffed by a Friendly Encounter card.
• Fixed an issue that caused Duplatransmogrifier to modify your deck when played by the AI.
• Fixed an unintended interaction with Elixir of Vigor and the “next” effects caused by cards like Electra Stormsurge.
• Fixed an issue that could cause poor performance under certain conditions.
• Some players may be brought to a blank screen when attempting to play The Dalaran Heist.

The following are current known issues that are still being researched and scheduled for a fix.

• Bartender Bob may sometimes display an empty dialog bubble when leaving a Friendly Encounter.
• When using the “Gangs All Here” effect on a buffed minion in a Friendly Encounter, the...