LieutenantToast

Hi there friend - while previously we've noted that some regions may have harmonized pricing in order to better reflect their local economies, we haven't shared any specifics on what those regions might be quite yet!

I'm going to go ahead and close this thread out now, but please don't hesitate to reach back out if there's anything else we can assist you with in the meantime!

Hiya friend! In general, the forums will likely be getting a style revamp, similar to the way our main website did a while back! When that happens, I would expect to see an update for mobile styles as well.

I'm going to go ahead and close this thread out now, but please don't hesitate to reach back out if there's anything else we can assist you with in the meantime!

Hi there friend! If you won an Alpha One key in a giveaway (such as our Extra Life streams or social media giveaways), that key is only valid for Alpha One access. If your Alpha One access comes from a Kickstarter or Pre-Order Pack, you have access to the later test phases as well as part of your package.

If you're not sure what access you have on your account, please feel free to reach out to our support team directly here!

I'm going to go ahead and close this thread out now, but please don't hesitate to reach back out if there's anything else we can assist you with in the meantime!

Hi there friend! We're continuing to work with the MY.GAMES/Mail.ru team to provide you a migration process for your existing Pre-Order Pack into our account system. Keep an eye out for an email with more news on the next steps to take to migrate your account!

I'm going to go ahead and move this thread on over to our Support & FAQ section and close it out, but please don't hesitate to reach back out if there's anything else we can help with in the meantime!

Hi there friend - while we haven't announced any dates for Alpha Two testing yet, you can keep an eye our helpful support article here for the latest updates on our testing and release plans!

I'm going to go ahead and move this thread on over to our Support & FAQ section and close it out, but please don't hesitate to reach back out if there's anything else we can help answer in the meantime!

Hi there friend! You can check out more on where we've discussed what graphics options you'll be able to adjust on the helpful community-run wiki here. In addition, we've definitely seen the feedback from our community during testing specifically around the sprinting/running effect!

I'm going to go ahead and close this thread out now, but please don't hesitate to reach back out if there's anything else we can help answer in the meantime!

Hiya friend - we've definitely seen the feedback from folks in terms of streaming and playing Ashes at the same time, and based on information and diagnostics we're grabbing from our community as well, we're hoping to provide additional options (such as a frame cap like you noted) to help mitigate this moving forward.

I'm going to go ahead and close this thread out now, but please don't hesitate to reach back out if there's anything else we can assist you with in the meantime!

Hiya friend - there's definitely no "forcing" about it; we've provided Pre-Order options for folks that include subscription time, Embers (cosmetic shop currency), and cosmetic items! The Alpha/Beta access included is just a bonus perk for folks who want to help be early supporters :smiley: You aren't paying for a base game, as the game itself has no box cost - it will simply be available for a subscription fee after launch.

While at this time we have no plans to adjust our Pre-Order Packs, you can always keep an eye on our social media and news channels to s... Read more

Hi there friend - right now folks who have Alpha One access are participating in testing, which includes some of our earliest Kickstarter backers as well as folks who have our more recent Adventurer Pre-Order Pack!

If you were interested in joining in on Alpha One testing, you can check out the Adventurer Pre-Order Pack in our shop here!

I'm going to go ahead and close this thread out now, but please don't hesitate to reach back out if there's anything else we can assist you with in the meantime!

Hi there friend - I believe I was chatting with you a bit earlier on Discord! For more details on our refund policy and how to request one from our team, check out our helpful support article here.

While we may not have an invert Y option at the moment, we've definitely heard the call from multiple folks in our community about adding that to our settings in the future - so I would keep an eye out for additional settings as we head into upcoming testing!

I'm going to go ahead and close this thread out now, but please don't hesitate to reach back out if there's anything else we ca... Read more

Hi there! While we don't currently have any key giveaways going, it sounds like you might be interested in learning more about and applying for our Content Creator program!

In the meantime, you can participate in Alpha One testing by grabbing the Adventurer Pre-Order Pack from our shop.

I'm going to go ahead and close this thread out now, but please don't hesitate to reach back out if there's anything else we can help answer in the meantime!

Hi there! As others in this thread have noted, once your forum roles have updated, you should be able to see our special testing section of the forums here!

This section includes an FAQ on our spot testing schedule, and also has an orange banner at the top that shows you how to connect your Discord and Intrepid accounts to get the latest news!

As a side note, it shouldn't take a few hours in order to update your forum roles - all you need to do is make sure you've logged out and back into the forums after you make a purchase, then Ctrl+F5 on your profile, and you will see it update right away!

I'm going to go ahead and close this thread out now, but please don't hesitate to reach back out if there's anything else we can help answer in ... Read more

Hi there friend - right now the max level for testing is 15. While players may not achieve this on their own during our shorter spot test windows, it may be more feasible to reach level 15 when servers are open for longer periods for our upcoming Alpha One testing! If our team needs you to be a certain level to participate in something (such as siege testing), we can level you up accordingly in-game.

In general, expect many many MANY wipes of your characters and progress during upcoming testing - this will help ensure that we're getting the latest fixes and changes out to you in a timely manner!

I'm going to go ahead and close this thread out now, but please don't hesitate to reach back out if there's anything else we can assist you with in the meantime!

Hi there friend! Answering your questions in order below:

[list=1]
[*] Servers may be up during certain dates/times within those windows in order to accommodate for regular maintenance and updates - this info will all be included in our FAQ for testers once that's available!
[*] The Deeds of the Dauntless cosmetics are scheduled to leave the shop on Wednesday, July 7 at 11AM Pacific - we always include the ... Read more

Hi there friend - to clarify, you've reached out to the MY.GAMES support team directly here in order to process a refund, but they haven't been able to assist you further?

If you'd like to reach out to our support team directly here and explain the situation to see if we can help you out, please feel free to do so!

I'm going to go ahead and close this thread out now, but please don't hesitate to reach back out if there's anything else we can assist you with in the... Read more