Mod_Stevew

From memory I think it was trades of a whip, fury, d boots and about 700k gp from the hijacked acc to yours that triggered the initial investigation and subsequent ban. Anyway I've heard back from the Anti-Cheating Team, whilst it is unusual to remove a ban for hijacking, we both agree to allow common sense to prevail in this outlier case and as such the account has now been unbanned.

It's an old ban but there is evidence that you accessed an account that is not yours and your account benefited from one sided trades from that other persons account - if that was a friend allowing you access it is unfortunate, it would have been far better for them to log in to their own account and trade you. Normally we would allow a second chance on a ban that old, the issue is the ban is tagged as account hijacking and those bans never get any appeal options or second chances. Given the ban is 13+ years old, it looks more like a share gone wrong than a hijacking and you are still actively playing and not linked to wide scale account hijacking - I've asked for a second opinion, no guarantees but keep an eye on the account.

Yes I've changed it, see my edit.

I'm not sure why I have so many messages to answer then ?

Edit: OK I see it 'only trusted users' I'll change that

There are no automatic mutes for profanity

Not sure how admitting we messed up and muted a player unfairly makes us look good but hey ...

I have 26 new DM's - not sure why some people can't message me ?

I'm not sure I can say too much about other peoples accounts but Karma is a thing and has been restored.

If you have an account in mind that has been muted, had an appeal denied and did not say anything in the evidence that warrants a mute then pls DM me the RSN

It doesn't - this issue was resolved at appeal with no intervention from me, I have added some feedback for the staff involved etc. but the appeal process did work

500k is the total contact volume to support - offence appeals for mutes are just a (small) part of that, they are a much smaller volume, they are done within a few hours of being submitted and staff take as as long as they need to review each one

That is pretty much it - it's a little unusual, the person being racist reported the innocent person, so race hate language was in the chat but it was not from the person the report was about - that said it is not an excuse - but that does look like what has happened, on seeing the hate text the offence was applied without noticing that the suspect was the player on the innocent side of the conversation and the hate chat was from the reporter.

.. Although in this instance the support was obtained through the support channels and not here.

Look I could have ignored the post entirely, and then we get a load of 'Jagex don't care/won't post' type sentiment, or post and then get allegations of 'the only way to get help is on Reddit'.

By engaging here I had the best intent, it looked to me like we had messed up, that isn't typical of what we do so I wanted to help if I could - as it turns out the player was able to get the help they needed through appeal anyway - but I didn't know that at the time of my original response.

Yes, I'd imagine a mis-click, either way some sort of human error

it's not a system mute, it was applied (wrongly) from human review of an abuse report

This was a mute not a ban

He got the help without this post or me ...

I now have the RSN - the player did appeal the mute at 3.24 am UK time, we got to that appeal and processed it at 11.21 am the same day. The mute and offence was incorrect and the appeal was granted. It looks like human error, but I have raised it as feedback with the J Mod who applied the original offence.

Clearly we got things wrong here, no excuses, when that happens we should admit it and try to stop it happening again, so that's what we'll do.

Aww thanks - nothing to do with me but I'll pass that on to the devs - stay safe 'n' Scape :)

Not a quest guy tbh, slowly ticking off skill capes and doing my dailies is all time allows for unfortunately