Hi /u/Mod_Stevew,
I was referred to you by Mod Ash on twitter. I've sent you a DM, regarding my account. I'm offering money to charity even if you just reply to the message, so atleast I know it's not a shot in the dark. I would have made it public but the OSRS subreddit keeps auto removing my post. I hope you can take a look at it.
I don't have your message but if it is about a ban just pop a ban appeal in if it is an appealable offence such as macro.
My account “The Level 15” was banned about two years ago.
I won’t deny that it was deserved, and I’ve learned from the experience.
I regret it deeply, and have nearly managed to regain the lost stats, minus about seven skillcapes. But, is there any way to make the username available again?
When an account is banned the name remains on the account so essentially gets banned with it (the name isn't actually banned but is inaccessible) - I actually think names should be freed up in this situation (with a few exceptions I won't bore you with). The problem is the ban could be appealed at any time (even years later), and if the account was hijacked and unbanned, it would be a bit unfair to also have lost the name. Leave it with me to think over.
My friend is in a similar situation, he was banned for macro'ing and says he honestly didn't bot and I believe him. He's also tweeted at a few mods, made an appeal through JagexSupport, and made a reddit post to no luck. I hate to bother you again, but he's desperate. Is it possible to take a look into the account "Rag Mason"?
We sent your friend a message on 7 March, ask him to check junk/spam folders
Not sure if you have the time to check for a friend of mine (IGN Jenabelle) who seemed to have been auto-flagged and banned for macroing. I'm fairly certain it was a false positive as he isn't the type of person to do such things. I've attempted to help him appeal through JagexSupport, create reddit posts, but the whole process has deterred him from coming back. It may be a long shot, but maybe I can get him back into the game this way. Thank you for your time.
That account isn't banned
Holy wow! Thank you so much Steve, we found that his account had infact been taken over by zulrah botters and now has an extra 1.2k kills on his collection log! All his accounts wealth has been cleared out but we're both just so happy he got it back. THank you so much again!!
NP
Hey mate, have tried on twitter to no avail and you've helped me out in the past, my friend "blokezadvice" is banned and tells me he didn't do it, any chance you could have a look into it?
I'll take a look edit: acc is now secured your friend can set a new pass
Read moreWhere do we start? First from censuring the actual issue on the forums to having a conversation with jmods and as soon as you mention management they stop responding back to you. What does it take to get an account back?
Message to runescape upper management:
Why would you let me recover the same account 100+ times? And why would you lock the exact same account, on the same pc, same ip and same everything over and over again? Nothing has changed in over a decade and all of a sudden you decide to lock my accounts and then disable them after many recoveries?
Was this because it happened exactly on December 10th, the day when oldschool runescape was under attack? Did someone hack into your system and cause this to happen so you had no choice but to disable the account? Followed by locking/disabling every other account that logged in afterwards.
Why did you only disable 4/5 accounts and why did you give me one of my accounts back within an hour o...
let me know one of the rsn and I'll see why it has been locked for you
thank you, I rejigged what I was doing with this and found the correct account. I'm not confident about the recovery system, I have also just been kicked off my mobile session ( I was trying to stay online so the hacker could not get into my account). Friends online have seen my account online and quickly turning private off too. My email has received a number of requests asking me to to prove ownership by submitting an account appeal. These look very scam email like and I have not clicked on any. I am worried about not being able to differentiate between a scam reply and an official reply to my account recovery (which may not be successful anyway, since I made the account at the release of OSRS and even played for many many years pre eoc on it so the questions are old by now). All in the mean time the hijacker is further locking me out of my account.
message me the rsn but recovery is the way to go, wait times are about 30 mins atm
Awesome, quick reply thank you!
I should have been more specific in my original post. I have already done these steps and entered my email address. However no emails are being sent to them, and when I followed the support link in your comment it shows I have an account with only 1hour game time in OSRS. I wonder is this because they changed the email linked to the account which has been hijacked? p.s since I still had access to my account on mobile i've just traded over the majority of my wealth to a friend until the account is secure again.
That sounds like you are not using the right account in the recovery flow, when you are asked for your username provide what you actually use to log in, which is not necessarily your recovery email.
Oh, yea, I'm fully aware of that. I'm just asking if you'd please take a look at the account for me? I'm not asking for it to be checked for P-Mod or re-modded. Once you check the account, you will see what I am specifically referring to.
Please let me know if I may send you the RSN privately.
Thank you :).
If you send me the issue I can let you know next steps
I see. May I please have the opportunity to send you a DM through Reddit regarding this? I just want clarification, please and thanks. I do not wish to publicly state the RSN nor the details here on this thread.
Thank you, Steve.
I'm not sure what clarification you need ? Accounts that meet our criteria are chosen at random from a list of all accounts that match, accounts that have previously been a P Mod are not excluded, so it is possible that the same account could be pulled again but is quite unlikely given that the chances of an account being pulled once are quite low. In short an ex-PMod has the same chance of being chosen as any other player, but their chances are not increased because they have been a P Mod previously.
Can you be a P-Mod if you resigned ten years ago?
It's possible but the odds of the same account being chosen twice must be quite slim
Hijacking.
Seriously why does this game not have customer support??? How expensive could it possibly be to hire a few people to take calls or at the very least a ticketing email system??????
We have 36 staff in support and a ticketing system. Search your issue through support and if your issue requires you to get in touch there will be a contact button.
Omg can someone tell me how to contact jagex?? I had quit for about 2 months and I went to log on a few days ago and I have been hacked and now perm banned with no appeal. I've looked everywhere for how to contact them and I can't find a way! If anyone knows how plz let me know I had over 500hrs put into the account!
Go to our site, click 'support' and when you are presented with a search box type 'ban' - the first result will be the article you need to submit a ban appeal or just use this link - ban appeal
Going to Hijack this comment to ask you to please look into the account named 'Shawtyblitz'. It's a bought pmod account that's logged into 334 castlewars on a daily basis. A player by the name of 'Hiren' uses it to mute multiple high levels players that are not part of his cwars group or for any insignificant banter that goes on in the lobby. Been going on for the past year, it's ridiculous...
I've had a look at every mute they've submitted back to the beginning of December 2019 and they all look correct, I picked 3 at random from 2018, 2017 and 2016 - I didn't agree with one of the 2017 ones but on balance there is no indication of incorrect muting, it's likely that you what you refer to as 'insignificant banter' is actually offensive behaviour.
I'm guessing a short term ban?
Oh right, well 'yep' if the account is not banned then it can become a P Mod
Hey :) can :) I :) be :) your:) next :) pmod :) ? :) I :) fit :) the :) criteria:)
Anyone who meets the criteria has a chance, need more smileys though
can you be a pmod if you got banned 12 years ago?
If you've been banned you wouldn't have an account to be made a P Mod ... what am i missing ...
But surely it's jmods who determine who goes on the list? Cause most pmods seem to be players who hung out in chats that jmods also hung out in regularly whether it be on their jmod account or their personal account
Nope it's not decided by J Mods, the raw list of names names comes from a data set of pre-determined requirements, none of which are related to clan chat activity
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