Mods can I ask if you the owner requested an account lock due to being scammed and then regaining the account due to password change only to be locked again how can it be re unlocked without the expressed use of old details that have since expired
If you have access to the recovery email you can request a pass reset link - if you don't have access to the email then submit a manual recovery request
What falls under "community safety"?
Very rare situations that have been manually investigated and (usually) escalated to Police, such as child protection issues and risk to life incidents
xcandylordx
Sorry that ban is correct, there was a recovery made for the account which was granted, as part of the recovery request the account also had the ban quashed, although the decision to grant the recovery request was correct, the decision to remove the ban was not, so the ban was subsequently re-applied as part of our internal quality process checks
Hey Mod Steve I had an account that was Quashed but the ban readded it's been over three years is there any way you could possibly look into it?
RSN?
Account has been unbanned, thank you :)
Oh right that was quick - welcome back :)
I have now clicked “no” and sent the appeal.
If your account has been temporarily or permanently banned for any of the following, we have deemed it serious enough to remove the account from RuneScape for the duration of the ban:
Account hijacking Bug abuse Real world trading Other manual permanent ban (fraud, community safety)
Thank you for clearing that up.
We've got your appeal, lead times are quite low right now so expect a response fairly soon
Thank you for the reply!
I am unable to appeal the offense, even at the link you gave me due to it being a “manual permanent ban”. Upon trying to appeal from your link i got this:
It's not for fraud or community safety so you can click 'no' to the question 'Is the Account Ban due to one of the above?' which will then route you into appeal
Hey,
New one on me - the ban has never been quashed and was indeed applied in 2006. There was a revision of the offence system at about the time that access was gained in 2009, for now my assumption is that something in that revision process allowed the access, probably as the ban and mute status for all accounts was recalculated in the migration process.
I can see there was a period 28 January 2009 through 15 February 2009 where it appears the account could be played despite having a perm ban.
We will, of course, look into this - but I wanted to give you a response right now - albeit a little vague.
On a side note, if you submit a ban appeal now there is a really good chance it will be granted, it's a very old ban and is not for a high risk offence.
Read moreA bit confused it had me state the reason why enter my email etc, but it didnt have me enter any account details.
^ You would have signed into the account as part of the appeal process :)
I've passed this on to Mod Dom for you.
I've had a look at this and the vast majority of your chat does seem to be song lyrics. It looks like people find that quite disruptive, I'd imagine more so for people who don't know the songs and will perceive you are just chatting random nonsense. You got reported 75 times for this disruption which triggered a review of your chat.
Within your chat there is a lot of mention of guns and cocaine, although it does seem to be song lyrics. However, there are also some references that do not appear to be song lyrics, for example use of hate terms.
On balance I've removed the temporary mute for you, given the potential that some of your inappropriate chat is replicated lyrics, but I've also sent you some of the chat that concerned us, so you can get the full context that this mute wasn't just for 'singing Johnny Cash songs'.
Moving forwards, I'd suggest you consider whether replicating hundreds of lines of song lyrics in game is considerate to other players, and ...
Read moreRead moreThanks for your response Steve!
1: My assumption is that more P-mods will help to lower the amount of scammers, advertising bots or dicing bots or "very toxic players". I understand that a temporary mute won't delete the guys from the servers, but making them unable to chat lowers the casualties I guess. What are your thoughts about this? Are there any pros and cons I'm unaware of on a higher amount of P-mods in the game?
2: The wiki page about P-mods states there are about 1600 P-mods in OSRS. Are they all active players? My first thought would be: no, because I rarely see a P-mod in the game and I'm a very frequent player. I do understand not every P-mod is an active talker every time he/she is online. But the amount of times I see 'bad people' in the game not getting muted or whatsoever gives me the feeling there are not enough people with the ability to combat the 'bad people'.
3: How does one apply to become a P-mod or is it only possible to be chosen ...
1. The impact is probably less than you might think, because those accounts have a vested interest in retaining a presence in game, as soon as an account is muted it will be replaced - so it adds a few seconds of inconvenience, but it wouldn't help on a larger scale.
2. There are about 1,600 in total across both games, about half in each (actually slightly more in OS and a few accounts who play both of course). They are all active in terms of logging in within the past few months, but as we don't place any sort of minimum activity requirement it will vary across the team from daily players through to those who only play a few times a month or so. Bear in mind P Mods will be from a wide range of countries as well, if you always play in the evening for example, you are unlikely to see a P Mod who also plays in the evening but in a very different time zone.
3. P Mods are selected by Jagex. We start with a randomly selected group of about 1,000 accounts that meet crit...
Read moreHi u/Mod_Stevew I'm wondering if you could clear up the ins and outs about P-mods. I see there's some information on the Wiki page, but it might be useful to get some more attention on the costumer ser.... I mean Reddit :). I would really appreciate it!
What is it you wanted to know?
[deleted]
We already had an ongoing dialogue with the OP through their tickets, we responded here to help assure people that the ticket was being dealt with and to clarify with readers that this player had not been treated unfairly.
So to clarify with an example. Say I bought $300 worth of stuff. My bank only approved $150. The transaction was flagged as sketchy so the company refunded $150?
Is that similar to what happened or am I missing something?
It's more complex than that but it is a mixture of pre authorisation (funds ringfenced but don't actually leave the bank account), successful transactions, refunds, returned pre auth amounts and disputes raised by the bank.
For clarity, we don't believe there is anything 'sketchy' about OP and do not wish to imply that in any way, it is a combination of transaction processes that has caused the issue.
So it is OPs fault
I wouldn't say 'fault', more understandable confusion
this is a complex situation for the account holder to fully comprehend
Semi-Smackdown?
Not at all, if I was the OP I would probably feel the same.
Hi,
We've now reviewed this account in relation to the situation outlined. I am entirely confident that the current status of this account in terms of the account being frozen with an unpaid balance is exactly right. That said, I completely understand why the account holder doesn't feel this is right, as it has been caused by a number of transaction situations that have impacted on each other.
Obviously it would be inappropriate to outline in detail the actual transactions, how they were processed and the handling of them by ourselves and the bank. However, we have sent an email to the account owner, listing in detail each individual transaction and whether it has been pre-authorised but not taken, declined, accepted, refunded or disputed. The account owner should be able to use this information and cross reference their bank details to confirm.
We've had previous correspondence with the OP relating to this issue, but the situation changes as time goes by ...
Read moreHi,
We've now reviewed this account in relation to the situation outlined. I am entirely confident that the current status of this account in terms of the account being frozen with an unpaid balance is exactly right. That said, I completely understand why the account holder doesn't feel this is right, as it has been caused by a number of transaction situations that have impacted on each other.
Obviously it would be inappropriate to outline in detail the actual transactions, how they were processed and the handling of them by ourselves and the bank. However, we have sent an email to the account owner, listing in detail each individual transaction and whether it has been pre-authorised but not taken, declined, accepted, refunded or disputed. The account owner should be able to use this information and cross reference their bank details to confirm.
We've had previous correspondence with the OP relating to this issue, but the situation changes as time goes by ...
Read more[deleted]
10/10 for honesty but I'm afraid it's a no
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