UBI-Froggard

Hey,

Thanks for the report. We are aware of this and it is being looked into by the relevant team. I apologise for any inconvenience.

In your anti virus settings you should be able to locate somewhere to mark applications as safe. I don't know how your antivirus will look so I can't direct you how to do it as they're all different. You can speak to their support or google how to whitlelist programs using your antivirus.

Regarding your resolution message, just click it and follow it through to set it as the optimal resolution.

Hey,

Thanks for the reports. We are aware of this and it is being looked into by the relevant team. I apologise for any inconvenience. We'll share any more information we have on this as soon as possible.

Hey,

I'm sorry to hear this is happening for you. I've found this issue was reported for Assassin's Creed Odyssey previously and we found the fix to reinstall the VCRedist for C++ that should be located in the support folder of the game installation.

Alternatively, this could be uninstalled and reinstalled.

To locate the VCRedist file:

- Navigate to the games installation folder.

- Within the installation folder, there should be a support folder which should contain the VCRedist file. Run thi... Read more

Hey,

Thanks for the images. Would you be able to record it and provide a video clip too?

Hey,

Is there much difference in the specs between your 2 computers?

Do you still have access to your Steam version to try on the new computer?

Hey,

Thanks for the report. We are aware of this and it is being looked into by the relevant team. I apologise for any inconvenience.

Hey,

After the event, an email will be sent to the players to confirm which rewards they unlocked if you have email communications enabled on your account.

Delivery of the rewards should happen within 10 days. If you haven't received the rewards after this time, please contact us again then with a screenshot of the email if you received it.

Hey,

The game technically isn't supported to run on a notebook unfortunately, so that could always be a cause of your crash. Updates can make the game require more from your computer, so if you don't meet the minimum requirements to run the game, we can't promise a solution.

Hey,

Sorry to hear about your issue with the game crashing..

First of all, we would suggest to try the steps found here but for issues like this we really need to be able to look at your system files to help see what may be causing it.

Another good thing to try is to close Uplay, go to your cache folder in your Uplay directory and rename your cache folder to something like "cachebackup". Then see if you still have an issue.

If you have done those steps, please could you submit them ... Read more

Glad to hear that sorted it for you Asend.

I've been recommending that to some other players reporting it but haven't seen any replies back yet, so hopefully that's working for everyone.

Hey,

Do you get any specific crash message when this happens?

Could you provide a video clip of it happening please so we can forward it on to the dev team?

It may also be useful if you can provide you system specifications too.

Hey,

Sorry to hear you have been disconnected from DDOS attacks and that you feel this way about the game. We care about all issues that affect the game on PC or console and this is something being looked into further by the dev team, but if you have a link to a YouTube video of the incident and know the username of who it was, I can take this off you and pass it on to our team who investigate cheating and player conduct reports, though, we're unable to provide anything back or add mmr if you received an abandonment penalty from this unfortunately, as it's not something we have the ability to do.

Hey,

Thanks for getting in contact, however, you have posted this in the English forums.

If you still require assistance and would like to request support in your preferred language, you can do so in the Spanish language forums.

Alternatively, if you'd like to translate your query we'd be happy to assist you here.

Hey,

Thanks for the report. We are aware of this and it is being looked into by the relevant team. I apologise for any inconvenience.

Hey,

Sorry to hear you were temp banned due to the game crashing. We can't remove these bans unfortunately. Are you finding your game freezing on every game?

There are some missing sound effect issues that can occur from time to time since before this update that are still being looked into.

Hey,

We have forwarded feedback on this to the game team previously but we aren't able to share any news on changes to it, as we don't have that information from the dev team.

Whenever something is planned for a change like that, it would be posted on the R6 news site.

Hey,

Thanks for the report. We are aware of this and it is being looked into by the relevant team. I apologise for any inconvenience, but unfortunately we can't add placement matches back or mmr to accounts.

Hey,

Thanks for the report. We are aware of this and it is being looked into by the relevant team. I apologise for any inconvenience.

I've seen others say they needed to restart the game if this happens.

Hey,

Thanks for getting in contact, however, you have posted this in the English forums.

If you still require assistance and would like to request support in your preferred language, you can do so in the Spanish language forums.

Alternatively, if you'd like to translate your query we'd be happy to assist you here.