UBI-Froggard

Hey,

We can confirm that this is only an visual issue. You will still receive the renown from your daily challenges.

Thanks for the additional information and video and I apologise for the inconvenience caused from it.

Hey,

Thanks for the report. We are aware of this and it is being looked into by the relevant team. I apologise for any inconvenience.

Hey,

We're aware that players doing this is causing an issue and we do take action against them and a fix is being looked into to prevent it again.

I can only apologise for any inconvenience caused from it.

Glad to hear it's working It's not a known issue so it would have been something we'd look into if it was happening.

Originally Posted by weenugs
I messed up and I didn't even know. I made an Ubisoft account from my email and linked it to my girlfriends psn so she could play Just Dance 2020 months ago. Now im trying to play Ghost Recon: Breakpoint on my psn, but can't because of it. The game says "you can't link your Ubisoft account to this account. You need to re-associate it with the account you originally linked to." So I hopped on the Ubisoft website and unlinked my gf's psn and tried to link mine. But there's no way to do that online! And my ps4 isn't letting me. So Im stuck with a new to me game that I can't even play.

Hey,

Please can you create a support ticket / live chat for thi... Read more

This is something being looked into by the dev team and we have also recently started to issue sanctions to users responsible for such attacks.

If you ever want to report any players to us with evidence of them doing such things, please feel free to do so through a support ticket / live chat for this here or you can also private message us on Twitter or ... Read more

Hey,

Sorry to hear the game is crashing. Please can you confirm which platform you are on?

Thanks. I see you have had a reply to the post already so I apologise for the delay getting back to you here.

Nice one Llamasticot!

Thanks for being active on the forums too

Would you be able to record one of your games and provide a link to it please and just pinpoint the timestamps where you notice this happen?

Originally Posted by agsmtc
It worked! Thanks!

Thanks for confirming and glad to hear it's sorted

Hey,

The game hasn't linked to your account yet. Is this error message you get part of the redeem step with Nvidia? If so, you'll need to contact their support about this I'm afraid.

Hey,

I'm sorry we're unable to remove those bans but you won't get a permanent ban from it.

Regarding your crashes, we'd need a bit more information to go off to help further than suggesting to try the steps found here first of all, but for issues like this we really need to be able to look at your system files to help see what may be causing it.

Another good thing to try is to close Uplay, go to your cache folder in your Uplay directory and rename your cache folder to something like "cachebackup". Then see if you still have an issue.

If you have done those steps, please could yo... Read more

Hey,

I'm sorry to hear that. The abandonment sanction will still apply if you disconnect (even if it's not your fault) because there is no way for it to know if a player is making themselves disconnect on purpose to avoid an abandonment sanction if it didn't apply.

We are unable to provide anything back for getting an abandonment sanction, remove temporary suspensions, and we are also unable to modify player ranks unfortunately.

Hey,

Sorry for the delay getting back to you on here. There was a post from the dev team recently about the status of certain issues that I would advise to have a look at as it addresses the sound issue you mentioned.

Server issues can happen any time with online games but there's always more time where the servers are working fine than when they are down.

Hey,

Sorry to hear that you get a black screen on launch. I would suggest to try running Steam and/or Uplay as admin first of all.

You can do this by right click the .exe files before launching them and choose the "run as administrator" option.

Also right clicking and choosing "Properties" then go to the "Compatibility" tab and ticking the box to "run as administrator" option and clicking "apply".

You can also do this with the games .exe file in the installation folder too and see if that force launches the game.

Hey,

I'm not aware of there being a method to do so, but the devs do browse these forums too so they may see this and reply, but you could also post it as a suggestion in the Feedback and Suggestions forums so that this may be something that can be implemented in future.

Hey,

Thanks for getting in contact, however, you have posted this in the English forums.

If you still require assistance and would like to request support in your preferred language, you can do so in the Spanish language forums.

Alternatively, if you'd like to translate your query we'd be happy to assist you here.

Hey,

Have you got the game installed on the main PS4 HDD or an external HDD? I'd recommend making it on the main HDD if you can.

You just need to leave the game on, it shouldn't be taking 2 days to install. You can sit and play through the first few terrorist hunt missions whilst it is installing.