UBI-Froggard

Hey,

I had a look through your ticket and account and as we replied to you in your ticket, "Our teams have given out the rewards to everyone that was eligible for the pack at this time."

Anyone wishing to dispute this, like yourself, will have their account looked into when they contact us to see if they received the amount of packs they should have got.

Hey,

This could be due to a delay in rank calculations from previous games. I'm sorry, but unfortunately we have no way of manually seeing what happened or adding rank to accounts to adjust it. It's all handled by the in-game system.

Hey,

Thanks for the report. We are aware of this and it is being looked into by the relevant team. I apologise for any inconvenience.

Thanks for the reports. We are aware of this and it is being looked into by the relevant team. I apologise for any inconvenience.

Originally Posted by BOEHKOMAT_CCCP
Thank you. I posted it on R6FIX as well.
Could you tell me if there's any way I can 'bump' my expired reports to make them active again? Or should I create new reports instead?

I don't think you can bump them, but it's fine to recreate them again.

Thanks for sharing your fix redwolfao.

Even if the last post was 7 months ago, it may help anyone who searches for these kinds of issues instead of creating a new thread, so it's always useful and appreciated

Hey,

I'm sorry to hear that. The abandonment sanction will still apply if you disconnect (even if it's not your fault) because there is no way for it to know if a player is making themselves disconnect on purpose to avoid an abandonment sanction if it didn't apply.

We are unable to provide anything back for getting an abandonment sanction or remove temporary suspensions but if you continue having an issue, please go through the Uplay and game connectivity troubleshooting I've linked below:

Game connectivity here


... Read more

Hey,

I'm sorry to hear that. The abandonment sanction will still apply if you disconnect (even if it's not your fault) because there is no way for it to know if a player is making themselves disconnect on purpose to avoid an abandonment sanction if it didn't apply.

We are unable to provide anything back for getting an abandonment sanction, remove temporary suspensions, and we are also unable to modify player ranks unfortunately.

Hey,

I'm sorry to hear that, though, we don't have a way to verify this to be able to report it as an issue and we have no way to modify players MMR manually I'm afraid.

Thanks for the information everyone. The issue is currently under investigation still and we'll let you know more here as soon as we have any.

I'll sticky this thread so it's easier to come across and won't get lost in the forums.

Originally Posted by Probably.Joe
I actually open a case before but it didn't work

Someone will get back to you as soon as possible once a ticket is created and the account has been looked into.

Originally Posted by Evil__Raven

Originally Posted by Spyder.ZG7
Looks as if it has been fixed on the testserver!

Thanks for confirming

No problem. You need to message us to find out unfortunately or just keep note of it yourself when you last changed it.

You can also private message us on Twitter or Facebook if you prefer.

The reason for changes to account linking is mentioned in this FAQ

We can resolve it for you if you private message us on Twitter or ... Read more

Hey,

We have reported the issue is happening more lately but there is some steps you can do to try and prevent it from happening again.

Please try deleting the local and cloud save data for Rainbow Six Siege. Please note that if you delete your Save Data for Rainbow Six: Siege, your progress and unlocks will remain. However, you will lose all preset loadout configurations and Situation progress.

Once you have deleted the save files from both the local storage and online storage, launch the game again to see if the issue has resolved.

I apologise for any inconvenience caused.

Originally Posted by RATmanRely.LAG
I have tried every link to fix my ping and it has been in the 80's unlike usually i am just wondering if this will be patched in upcoming update?

We're not aware of everything that will be included in future patches until an issue is resolved from the dev team and they tell us it will be in the next patch or a future patch. We'll always post what we can whenever we can on the forums.

Hey,

Thanks for the report. If anyone who has this error comes across this thread, please let us know if reinstalling the game resolves this.

Hey,

Your MMR gains is based on your performance in the team it is based on your performance against other skilled players.

There's no standard amount of how much MMR you should be getting.

Hey,

We can confirm that this issue should now be fixed!

I apologise again for the inconvenience it caused.

Let us know if you have anything else to report.

Hey,

To appeal a ban, please can you create a support ticket / live chat for this here.

You can also private message us on Twitter or ... Read more