Ubi-Deta

Hey @ITC-Grimes, sorry to hear you've run into this issue!

In some cases, it may take up to 48 hours for your content to appear in-game. However, should the issue still persist, I'd like to ask you to please do the following:

Please take a screenshot of your proof of purchase and ...

Hey @Edd-_! Thanks for flagging this.

Sorry to hear about this, I've raised it with the appropriate team for investigation.

Hey @blu_god! Thanks for reaching out.

Like previously mentioned, if you run into this issue it means that you own a copy of the game that was initially purchased from Steam. To access the game you'd have to ensure you are logged into the same Steam and Ubisoft accounts that were used to originally launch the game.

If the accounts are misaligned, or you are not running the game through Steam, you will then be redirected to Steam.

Hey @DTDave17082000! Thanks for letting us know about this.

To look into this for you, could you please provide the following info?

• Which playlist are you noticing this issue in (Quick match, ranked, etc.)?
• Are you noticing tracking issues with any other challenges in particular?

Please let me know if there's any questions around this!

Hey @VizhuVse! Sorry to hear about this.

In some cases it may take up to 48 hours for an order to be processed completely. If you still can't find the content in-game after those 48 hours, could you please create a screenshot of your proof of purchase and then contact us through our ...

Hey @Spinx-SYK! Thanks for reaching out.

Just to make sure, are you trying to access the Ubisoft Connect overlay? If so, the default bind to open that should be Shift+F2, rather than just F2.

Additionally, make sure the overlay isn't disabled on the Ubisoft Connect launcher.

Please let me know if the issue persists. ...

Hey @AG-Trash! Sorry to hear you've run into this issue.

To further investigate this for you, could you please reach out to us through our Support page with a screenshot of the Steam proof of purchase and a ...

Hey folks! I've raised this with our development team for further investigation.

Once additional information on this becomes available, we'll be sure to let you know.

Hey @G-SauceFries! No problem.

Please let us know if this works out for you

Hey @MF_named_juan! Sorry to hear you still encounter crashes.

If you would like us to further investigate this for you, could you please generate DxDiag and MSInfo reports and then contact us on our Support Website? We should then be able to gain additional insight as to what may be causing these crashes.

Hey @LeMonke21! Sorry to hear about that.

Could you please double check if it is meant to be on this account?

If the issue persists, could you please contact our Support Website with a screenshot of your proof of purchase? Alternatively, you can reach us via DM through Twitter/Facebook @UbisoftSupport

Please note that you shouldn't post your proof of purchase on the forums here for privacy reasons!

Hey @EliteMonkey_! Sorry to hear you're having issues with Cross-Progression.

If you're sure that the correct Ubisoft account is linked to the desired Xbox account and the issue still persists, could you please reach out via DM on our Twitter/Facebook under @UbisoftSupport or alternatively create a case on our Support Website?

We will then be able to investigate this further for you.

Hello @GS-GodlY! Sorry to hear you've received a ban.

Unfortunately, we are unable to investigate bans or process their appeals through the forum.

If you believe your case has been reviewed incorrectly, feel free to update your case and we may investigate further.

Apologies for any inconvenience caused.

Hey @AvgTrenUser_! Sorry to hear your game has crashed.

Unfortunately we are unable to remove temporary sanctions. Apologies for the inconvenience caused.

Hey @LtDansLeg72! Thank you for your feedback.

I'll be happy to pass it along to the appropriate department.

Also, please remember to keep your posts constructive.

Hey @ECJosh8653! Sorry to hear that you've received a temporary sanction.

Unfortunately we have no way of lifting any temporary suspension. In this case you'll have to wait until the time is over. Apologies!

Hey @Gilbeythe3rd! Sorry to hear you've had difficulties with linking your accounts.

This is unfortunately something we can't handle through the forums. In this case I'd have to ask you to remain patient, until the Support Team gets back to you. We've been receiving more contacts than usual, which can lead to delays. Apologies for the inconvenience caused.

Hey @MildlyAmusedKit! Thanks for getting back to us.

Could you please check if the other tile is in the hidden section of your games by any chance? You can find that here. There may be a chance that the Ubisoft Connect version of the game is simply hidden away in the library.

Hey @MoatyMxr! Thanks for reaching out.

You can only ever use one Ubisoft Account with a Steam activation. Trying to use a different Ubisoft Account will result in the error code you have described. In this instance we could only investigate through private channels, if we have any other way of assisting you.

If you feel like the Support Website hasn't been working out for you, maybe try and DM us through our Twitter/Facebook page under @UbisoftSupport? We will then be able to look into this for you.

Hey folks!

Sorry to hear you've received a sanction.

Our Support Channels are currently receiving more replies than usual, which can lead to delays in response time. We'll try to get back to everyone as soon as possible.

As we can't really get into the nitty gritty of bans on the forums, I'd have to ask you to wait until you hear back on your Support Ticket. Sorry for the delays caused!