Ubi-Deta

Hello @Jd0ve! I'm sorry to hear your account has been compromised.

Like previously mentioned above, we can only handle this type of request through private channels. If you feel like the Support Website isn't working out for you, may I offer Twitter/Facebook DMs as an alternative? You can contact us there through @UbisoftSupport.

Apologies for the inconvenience caused!

Hey @Charlies-Dad! Sorry to hear about the lobby having gotten stuck.

I'll pass on this report for you. In the meantime, if the issue still persists, the only thing I could suggest for now is to abandon the lobby, until it eventually ceases to exist. I understand this isn't ideal and would like to apologize for the inconvenience.

Hey @Doxxy___! Sorry to hear you've encountered this issue around your accounts.

We are unable to cover this particular case through the forums. Could you please reach out via DM on our Twitter/Facebook @UbisoftSupport or alternatively through our Support Website...

Hey @Kite-Milo! Due to a large amount of contacts received through Support responses have been slower than usual. Rest assured, we will get back to everyone as soon as possible. Apologies for the inconvenience.

Hello @isak! Sorry to hear you've encountered this issue.

While our team is still investigating this issue, we have discovered a few things that may potentially impact your experience. Do you use any kind of overlay while playing the game, such as Discord or Overwolf? Overlays may increase the frequency, at which this bug occurs.

As for the issues you've described around the party system, we're aware of these and currently investigating.

Apologies for the inconvenience!

Hey @VarsomKanin! Sorry to hear you're experiencing this issue.

Unfortunately, we can't resolve this type of issue through the forums. I hear your frustrations in regards to your Support Ticket, but I would have to ask you to stick with the information you're receiving there. Apologies for the inconvenience.

Hey @Unsafe_! Sorry to hear that you're experiencing issues with placing an order.

If you try to place too many orders, it may get flagged as suspicious activity. To avoid issues, could you please try waiting 24-48 hours between orders to see if this resolves your issue?

Should the issue persist after, could you please reach out to us through our ...

Hey @Pipi15! Sorry to hear you're missing your operators.

I had a look at your inventory and can see that they are present in there. Could you confirm if they show up in-game now?

If they do not, could you please confirm if you have installed all available DLC in Ubisoft Connect? Thanks!

Hey @IDONTWANNADIE97!

Please note that naming and shaming is not allowed on our forums. Because of that, I have edited your post to remove the names of the players you wish to report. If you wish to submit a report, you can do so through our Support Website or our Social Media channels. However, the best way to report players is through the game directly.

If you have received a sanction, please note that we are unable to investigate these through the forums. In this case, I would suggest reaching out through our ...

Hey @hamez0105! Thanks for elaborating.

Crossplay is currently not intended between PC and Console players, which would then result in the error code you've received. Does this also happen when you invite a PC player, or alternatively, if your friend invites friends from another console?

Hey @devilushi! This is currently still being investigated. Apologies for the inconvenience!

Hey @Derverruckte! Sorry to hear you've been removed from a match.

Do you happen to receive a specific error code when you experience these disconnects? If your friend is right, it might be worth reinstalling BattlEye directly. To do so, you can follow this article. Additionally, you can try to verify the game files and running the Game (and also BattlEye) as Administrator. You can follow ...

Hey @MundaneH! I made a change that should allow you to access these now

Hi @joeltaro6! This is not something I'd be able to process over the forums for you. To investigate this further for you, could you please contact our Social Support Team or our ...

Hey @MundaneH! I just made a change that should allow you to find these skins in-game now.

Please let me know if the issue persists.

Hey @Savg_23 and thanks for reaching out!

Sorry to hear that you've encountered crashing. I can see you've already tried out quite a few things. In this instance I would like to ask for your patience, until you hear back from our Support Team, so that all potentially important information can be handled through that ticket. As we've been receiving more contacts than usual recently, there may be some delay in reply on your ticket. I hope you understand!

Hey @Rudeys___! Sorry to hear you've received a ban.

Please note, as you have posted on the English language forums I won't be able to get further in-depth with your post.

Unfortunately we cannot process ban appeal requests through the forums. In this case, please reach out to our ...

Hey @iReleCantAim! Sorry to hear you've received a ban.

We're unable to process ban appeals through the forum. To receive assistance on this issue, please reach out to our Support Website or our Support Social Media channels.

Hey @Ramiro564! Glad to hear this worked for you

Hey @Doc_Holidayy! Thanks for posting about this issue.

The Luison skin is currently under investigation by our development team. For the moment I have no additional information, apologies!

Hey @D3ATHC1AW! Sorry to hear you're still waiting.

Unfortunately we are unable to give a prediction on how long it may take to get back to your ticket, as we are currently experiencing more contacts than usual. Rest assured, we will answer it as soon as possible.