Ubi-Deta

Ubi-Deta



20 Feb

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @Aceyyyyyyyyyy! Sorry to hear about this.

Just to narrow down the source of this issue, could you please confirm what platform the friend you're trying to invite plays on?

Thanks!

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hello @Nob2398! Sorry to hear you've encountered this issue.

While we're investigating this issue currently, could you let me know if this is something you noticed regularly? And if so, how often would you say this happens?

Thanks!


19 Feb

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hello @Steam-Owl. Sorry to hear you've received a sanction.

Unfortunately, we are unable to remove temporary sanctions. These are automatically issued by the game, which will not differentiate between accidental or deliberate teamkills. I understand this can be frustrating and would like to apologize for the inconvenience caused.

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @Classified-exe! For testing purposes, you might be able to try the following:

  • Save a copy of your GameSettings.ini file to a different location, for example your desktop
  • Delete GameSettings.ini from the folder it was previously located in
  • Start the game, change your settings, maybe even play a Situation, and then close the game again
  • A new version of GameSettings.ini should now be generated in your folder


Please let me know if this works for you!

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Thanks for your input on this @TTV-Blazer_135!

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hello @Skidddelido! Sorry to hear you're still awaiting a solution.

Like previously mentioned, we are experiencing more contacts than usual, which can lead to delays in ticket replies. I understand that this isn't ideal and would like to apologize for the inconvenience. Rest assured, we'll get back to you as soon as possible.


16 Feb

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @Fraz_ ! Sorry to hear you haven't received a reply yet.

Please note I've removed your case number to avoid potential misuse from other players.

We're currently receiving more contacts than usual, which can lead to delays in ticket replies. I would have to ask for your patience, apologies!

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @DragoDorits! Thanks for reaching out.

No, I'm afraid it's not possible. Crossplay is only intended between Consoles. You won't be able to have a PC player in a console lobby - or vice versa. Sorry!

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @manner07! Sorry to hear that you haven't received RP for a game.

RP are automatically calculated by the game, so we can't really provide any further insight into this. Unaccounted RP can be due to various factors, such as rollback happening during the match you won or more technical reasons. However, should you notice this as a regular occurrence please do let us know, so that we can raise it to our production team for further investigation.

Apologies for the inconvenience caused!

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @Sir_Drakarius! I've had a look at your account and made a change that should allow you to access the Blacklist skin. It should appear in your game shortly 🙂

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @EasyeMJ23! Sorry to hear about that.

This issue is currently still being investigated by our development team. Apologies for the inconvenience caused.

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey folks!

The Ubisoft Connect version of Siege is inherently incompatible with the Epic or Steam versions. They will require separate installs to work correctly. This is working as intended. Apologies for the inconvenience caused.


08 Feb

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @Loketheboiii! Sorry to hear you've encountered this issue.

You should be able to circumvent this error by changing the "UseProxyAutoDiscovery" value from 0 to 1 in the GameSettings.ini file.

You should be able to find this file under the following path:

C:\Users\%username%\Documents\My Games\Rainbow Six - Siege\\GameSettings.ini​​

Please note that instead of User ID, you will find a string of numbers and letters in the Rainbow Six Siege folder. This is working as intended, as the ID is different for every user. Once you've changed the setting, be sure to save the file.

Please reach out, should the issue persist.

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @bojo_dizela. Like previously mentioned on the thread, we won't be able to assist with this type of query through the forums.

If you haven't done so yet, please reach out through our Social Support pages or our Support Website, so that we may look into...

Read more
Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @Frostibate! Sorry to hear that you've encountered this issue.

To investigate this further for you, would you be able to provide a video showing the issue? You can upload it to a video host of your choice and link it here on the forum.

Additionally, does the issue persist if you verify your game files?

Plea...

Read more
Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hello @Tobya194! Sorry to hear that you've encountered an issue.

Unfortunately, we are only able to process English language requests on this forum. Could you please rephrase your query, so that we may best assist you?

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hello @Sayuri-AOS. I'm sorry to hear its taken Support a long time to get back to you.

We're currently receiving more requests than usual, which can lead to delays in replies. We'll reply to your case as soon as possible. Apologies for the inconvenience.


07 Feb

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @Pablothegecko! If you let the folks on the ticket now that the issue persists after the wait time, they'll be able to assist you further.

We usually ask to wait a certain amount of time after purchase to verify where the root cause of the issue may be. Apologies for any misunderstanding caused.

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @Kite-Milo! Thanks for reaching out.

We have no specific information on this yet as of now.

If you haven't done so yet, please reach out to our Support Website or our Social Support channels, so that we may investigate if a faster fix is possib...

Read more
Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @A_Razwan! Thanks for your update on this issue. Sorry to hear that your ISP is blocking the VOIP option and happy to hear that you found a workaround!

If there are any other issues, please feel free to reach out.