Ubi-Deta

Ubi-Deta



12 Jan

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @loki_lostt! Sorry to hear you've encountered this issue.

I can see that there was an outage on the day you posted. This could have affected your ability to play online.

However, let's try the following:

  • Please log out of Ubisoft connect
  • When logging back in, on the bottom of the login screen you should see a set of options. Click that.
  • Make sure that the Offline Mode box is unticked
  • Login again


Please lets us know, if this worked for you.

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @Detn808! Sorry to hear that you've encountered crashing with the game.

Have you tried any troubleshooting steps yet to resolve this issue? This article includes remedies for the most common crashing causes. Please give them a shot, if you haven't yet.

Should the issue persist, could you maybe provide some additional detail...

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Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @KasraLBI and thanks for reaching out!

Sorry to hear that you've encountered an issue with your purchase. In this case, I'd have to ask you to be patient until you receive a message from our Support Team. We're currently receiving more contacts than usual, which has been causing delays.

Apologies for the inconvenience!

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @Ejamaal821i! Sorry to hear that you've encountered this error.

First off, I've removed the image showing your email address to maintain your privacy.

This error code is usually caused if you try to launch a Ubisoft game, while you're logged into the wrong account on Ubisoft Connect. When you launch a game through Steam/Epic for the first time, it is permanently bound to your Ubisoft account. If you then launch the game with a different Ubisoft account, you'd receive this message.

Could you please try logging out of Ubisoft Connect and then log...

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05 Jan

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @aaronarca5! Like Ubi-Milky mentioned, we are not able to perform a relink through the forums.

Please reach out to the social media pages or our Support Page, which you can find in the previous post. Thanks!

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hello @num1cooldude ! Sorry to hear you're having difficulty with starting the game.

.dll Files are a shared library that various programs can access. If a specific .dll is missing or damaged, it may cause programs not to work.

In this instance, could you please try to reinstall Steam and ...

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Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @iEmqty! Sorry to hear it's taking the Support a long time to reply to your ticket.

We're receiving more contacts than usual, which can cause delays. Apologies for the inconvenience!

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @Oreo-SZN! Sorry to hear it's been taking a long time to get back to you.

We're experiencing more contacts than usual currently, which can lead to delays in replies. I understand this isn't ideal and want to apologize for the inconvenience!

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @TygrForReal! Sorry to hear that you didn't receive your Glacier skin.

There is no intention to remove items. To get it checked out, could you please reach out to our Support Website? We can then investigate this further for you.

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hello @ciheyn! Sorry to hear that you're receiving this error code.

To investigate this further, could you please let us know of any steps you may have attempted to resolve this error? Have you already tried these troubleshooting steps, as they contain the most common problem solving steps?

If the issue persists after, could you please also provide a screenshot of the error message? Thanks!

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @xxmihneaxx202! Sorry to hear you're having difficulty with starting the game.

.dll Files are a shared library that various programs can access. If a specific .dll is missing or damaged, it may cause programs not to work.

In this instance, could you please try to reinstall Steam and Ubisoft Connect to see if the issue persists after? Please reach out to let us kno...

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Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @Sweezy! Thanks for reaching out.

Per default, the game will select your data center on various factors, including ping and availability. If you're usually connected to EU Central, but not always, this may be due to availability of the server. It is currently not possible to select a specific server, even if you were to manually select a server region.

I'll be happy to pass on your feedback around this!

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @MDmaster0! Thanks for getting back to us.

I've passed this on to our development team for further investigation. Thanks for letting us know about this!


04 Jan

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @TreyKiT! Sorry to hear you've had trouble with pinging.

To investigate this a bit further, could you please see if it works, if you rebind the ping key? Additionally, does this happen on all maps, or only on specific maps and operators?

Could you please record a video, showing that you're able to use the yellow ping, but not the red ping on gadgets?

This would help us a bunch, thanks!

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @Sash-Dash! Sorry to hear that you're having performance issues.

To remedy the most common causes for this issue, I would suggest to perform the steps from this article. Should the issue persist after completing all these steps, please reach out again so that we may assist you further.

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @Rhino4508! Sorry to hear about this.

The reputation system is currently still in beta and thus may react unexpectedly. I'll be happy to pass your feedback along and apologies for the inconvenience!

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @QuackinQuackers! Sorry to hear you've run into issues with BattlEye.

I can see you've already tried a few things. Could you maybe try to manually reinstall BattlEye by following these steps? Additionally, does the issue still occur when you also launch Rainbow Six Siege itself as an administrator?

Please reach out if you're still running into issues after. Thanks!

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @ThesaIonians526! Sorry to hear that you're having trouble with your accounts.

To change the link of a console account, you will have to contact our Support Website or our social media channels. We are not able to process this change through the forums. Apologies!

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @FLAYTI! Sorry to hear that you've not received the correct amount of Operators. To further investigate this for you, please contact us through the Support Website, as we won't be able to confirm the contents of your account through the forums. Apologies for any inconvenience!

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @zeBaconcake! Servers will be assigned to you based on various factors. As of now, central europe cannot be manually selected. Apologies for any inconvenience.