Ubi-Deta

Ubi-Deta



04 Jan

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @babykiller72! Sorry to hear you've run into issues with your library.

To receive further help, please reach out through our Support Website, so that we may investigate further for you. Apologies for the inconvenience!

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey folks! If you're still experiencing this issue, could you please reach out to our Support Site, so that we can look further into this for you? Thanks!

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    Ubi-Deta on Support Forums - Thread - Direct

Hey @Omega-TheFox! Thanks for letting us know. This is currently being investigated.

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    Ubi-Deta on Support Forums - Thread - Direct

Hey @overwolfqa! Thanks for reaching out 🙂

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey folks! We've received reports of cross progression not working correctly for some players.

However, if you've previously linked the wrong account, the content may be permanently bound to the account previously linked. @AureoBicscuit you might want to check with the team on our ...

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Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @bofuestremo and thanks for your feedback regarding the server selection!

Basically, each region is comprised of multiple servers, of which you will then be assigned automatically, based on availability and stability. There is no way to further narrow down the server you're on.

Apologies for the inconvenience!

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @hometheatreman and thanks for the in-depth description of this issue!

I'd love to pass this one on to our development team for you. However, I would like to ask you for a little video of the issue occurring please. Once received, we can raise it correctly.

Please reach out if you have any questions! Thanks 🙂


03 Jan

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @ghostsniperqwe! Thanks for rephrasing your query.

Unfortunately, we cannot assist with this kind of account query through the forums. In order to assist you with this issue, please contact us on our Support Website. Apologies for the inconvenience!...

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    Ubi-Deta on Support Forums - Thread - Direct

Hey @Hades9288! Thanks for the tip.

You're absolutely right, Match IDs and Videos massively help us with investigating any report.

Thanks!

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    Ubi-Deta on Support Forums - Thread - Direct

Hey @SponduliDrone! Glad to hear you were able to resolve the issue.

If we can assist you otherwise, please reach out 🙂

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @juliangamer220 and thanks for reaching out.

Unfortunately, we are only able to assist you with queries posted in English. Could you please rephrase your query, so that we may assist you? Thanks!

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hello @KingCwilson! Sorry to hear that you've received a sanction.

We are unable to further investigate this issue on the forums for you. To verify the integrity of your ban, could you please contact us through our Support Website?

Apologies for ...

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Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hello @JDemonie! Sorry to hear you've encountered issues with linking your accounts.

Unfortunately, we cannot investigate this further on the forums. I would ask you to please reach out to our Support Website so that we can further investigate this for you.
...

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Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @iceberg-exe! Sorry to hear that you're still running into this issue.

We're currently investigating an issue where players using the Vulkan version of the game are experiencing this very issue. For that reason, I would like to ask you, if you still experience this issue if you launch the DirectX Version of Siege? To do so, please follow ...

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Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hello @DroppedBacon! Sorry to hear you're encountering this issue.

To further investigate, have you already tried the workaround suggested by Ubi-Nacho? Does the issue occur when all other peripherals are unplugged?

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    Ubi-Deta on Support Forums - Thread - Direct

Hey @Cavendar-ECO! Thanks for reaching out.

While I understand your concern around this issue, the issues mentioned are separate from the way in-game challenges track. Please let us know, should you still encounter issues with the Snow Brawl Challenges not updating!

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hello @SponduliDrone! Sorry to hear that there is confusion around the checkout on Steam.

Steam requires your billing address to calculate VAT on your purchase. You can find more information here.

Please reach out with any other questions you may have.

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hello @Ca1-Zh1Y1n! Sorry to hear that you have received a ban.

We are not able to verify the integrity of bans through the Forums. Please contact our Support Website if you would like to receive further information on this issue.

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hello @AleskaDiamond! Sorry to hear you're having trouble with the matchmaking.

To further look into this, could yo please specify what platform you and your friends are playing on? This could help us with the investigation. Thanks!

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @GTRAX-Cheetah! Sorry to hear you're encountering this issue with the resolution on Vulkan.

Our development team is aware of the issue and currently investigating. For testing purposes, if you currently use any of the following, DLSS, FSR, DSR or Nvidia Reflex, could you please try to disable them in-game to see if the issue persists?

Apologies for any inconvenience!