Ubi-Deta

Hey @ErdnussEnte! Fingers crossed it'll keep working then

If there's anything else we can help with, please reach out any time.

Hey @SlipsIsTaken! The clean boot is an excellent way to figure out what programs could be causing this issue.

In this case, there are two things I could suggest. First, it may be worth to see if reinstalling BattlEye could help you in clearing out this issue. If the issue persists after, please try and see if uninstalling both Radeon Sof...

Hello @wfelicio032!

I appreciate you’re eager to know Ubisoft’s stance on console players using Keyboard and Mouse in-game. This is a complex topic involving hardware, live services, and security. We are working to deliver a global and reliable solution for detection, but do not have more info yet as investigations are ongoing.

If there are any other issues we can assist you with, please let us know!

Hey @hugocg_01! I'm sorry to hear that you're encountering issues with Rainbow Six Siege.

The most common steps to solve this kind of issue can be found in this article. Should the issue persist after, please reach out.

Hello @SlipsIsTaken! I'm sorry to hear you're encountering an error code with BattlEye.

This error is usually caused by some program running the background, which conflicts with the game and/or BattlEye's settings. To get rid of this message, I'd suggest disabling any unnecessary background applications. You can find a guide for this an...

Hey folks! Like previously mentioned in this thread, if the issue still persists for you even after 24 hours, please reach out to our Support Website, so that our appropriate team can have a look at this issue for you. Additionally, I'd recommend having a look at this article, to find out more about this error and why it may occur.

Hey @Miko251!

First of all, I'm glad to hear that verifying the files was able to resolve your issue with syncing the achievements! Fingers crossed it'll remain like it should. Should the issue arise again, feel free to let us know!

As for the voice chat issue, I've passed it on to our developers for further investigation. Please be sure to keep the video available for a while, so that our developers can access it as well. Thank you for your help with this issue! While I don't have any other information on this investigation at the minute, we greatly appreciate ...

Hello @demonspider22!

Ubisoft Connect does not currently offer a voice chat option. If you wish to use a voice chat, it would have to be configured through the game itself, so for example through Rainbow Six Siege or another game with a party system. You'll have to do the configuration on a per-game basis.

Hope this helps!

Hey folks!

In order to report the issue with the voice chat indicator, could you please record a video showing the issue? You can then upload that video to a host of your choice and link it in the thread here.

@Miko251 As for your issue with the missing local save file, this would be the likely cause for the game not being able to synchronize. Have you made sure to...

Hey @Lord-Vektor and @HonzaMikiCZ! Thanks for your posts on this issue.

I've done some investigating and it seems indeed that there is something funky going on in the backend. Our Team is aware of the issue and currently investigating. Apologies for the inconvenience!

Hey @airrodgers12! Sorry to hear you've run into rubberbanding issues.

I've had a look around and couldn't find reports of other players with a similar issue. In order to rule out any issues, could you please follow the steps from this article? Should the issue persist, please also complete all steps from ...

Hello @kewl! We are not able to investigate ban appeals for you through the forums.

If you've received a ban and you would like to appeal it, please reach out through one of our other Support channels.

Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - ...

Hello @eksidouk! I'm sorry to hear you've encountered this error. I can see you've created another thread with this issue. I've merged the thread with the main topic about this error code.

I've had a look and this is an issue we're currently investigating. In the meantime, we've had reports from some players that changing the "UseProxyAutoDiscovery" value from 0 to 1 in GameSettings.ini file, resolved the issue for them.

You can find the file with the following path: Documents \My Games\Rainbow Six - Siege\ \GameSettings.ini

Please note that instead of the spot , you'll see a strings of numbers and letters. That's working as intended and should lead you to the settings file. Once you've changed the value in the file, be sure to ...

Hey @PedalLattice! Sorry to hear you're still encountering issues with the queue times.

Like TheBerry mentioned there are various factors that can impact queue times. However, it may also be worth checking if your own network, for example the wrong NAT Type, could be causing issues with queuing. To rule out any error on your end, please have a look at this article and additionally, pl...

Hey @ErdnussEnte!

Our online services are responsible for checking what items are owned in your inventory on Siege. What skins are equipped is bound to your local save file however. If your skins regularly get reset, seemingly at random, chances are that your local save file is corrupted.

In order to solve the issue, I'd suggest ...