Ubi-Froggard

Hey @Endlessmind

Is this the first time trying to access the game or do you already have an existing character?

Can you try creating a new character slot and see if it lets you in on that?

Hey @Gabriel-Knight

I don't think there's any difference in them but well spotted. Never seen anyone even bring it up before either.

Hey @Mczikaaaaaaa

You have posted this on the English forums, so please could you translate your post if you are OK with receiving responses in English on here?

Alternatively, we have other language forums that you can locate at the bottom right of the page, just click on "English" to see a drop down menu to be taken to the other language forums we have support available on. 

Hey @ImThat_0701

I've deleted the previous comment as it's not necessarily true that we can't do anything about this. It may not be possible due to the amount of time that has passed, but we can at least speak with the game team to see if we can get it recovered.

Please can you let us know the platform you previously played on (and play on now) as well as when you last played the game roughly?

Hey @BrazilianMike

There's nothing we can do over the forums for this I'm afraid as we can't discuss anyone's account details, or what's on it, on the forums. Especially someone else's account.

Please let them know we can look into what has happened, but they'll need to reach out on one of the channels below and let us know their account info (email and username) and Twitch account username.

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Hey,

Can you let us know if you are using a VPN at all?

And which server you are connected to?

Are you playing solo or in a group with friends?

Hey @Tekko_3

It seems like you are just signed in to the wrong account. If you can't remember having another account (or the details for it), we can help you recover it, but not on a public channel like the forums, so please reach out through one of the options below so we can help you locate the correct account to login to. 

Support Ticket & Live Chat (when available)
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Hey @LeehA

I'll pass your account details on in our bug report about this issue and let the dev team know this is still happening for players.

@Arrow_VI I pass...

Hey @YSH_SOSAubi

Thanks for trying that. I see we do have a reopened investigation into this error code. Usually it ends up resolving itself over time and seems to have you stuck in a creating squad status.

Could you try having your friend invite you to game so you get a notification and accepting the invite from there and seeing if this puts you straight through to getting in the game?

If unsuccessful again, could you also let me know if this is the account having the issue (the one you have posted this thread on), and also the time and date...

Hey @karbo-o

I'm sorry to hear you are unable to purchase credits. Can you try clearing your cache and cookies in your browsers settings, or using a different browser, and a different payment method?

Hey @Kr1pt1c-FL

I'm sorry to hear it's been so long since you've had a response. We do have a large backlog of tickets at the moment and can only reply in the order they are passed through to us. I saw you have 2 ticket and your first ticket wasn't in English either so that may have something to do with it due to the availability of agents who can support that specific ticket. I've assigned the correct subject to both of your tickets but unfortunately I can't handle such issues over the forums, so you'll need to await a reply on the ticket. They won't get forgotten, don't worry.

Hey @EdgxLord

I'm sorry to hear that. Please could you post your system specs and let us know if you have the issue in Vulkan and DX versions?

Hey @Annihilate_YOU

We've got a support article describing how to appeal a permanent ban, linked here.

Please be aware that any temporary bans cannot be lifted.

Hey @MEEEEEEDIC

Yeah, its a bundle of the 2 games, so that's why it will have added it again there.

Hey @nosko_

Thanks for sharing your desire for it too.

Hey @NyannFire

We've passed on feedback for that previously and have never heard any plans to add support for Linux I'm afraid.

Hey,

Do either of you having the issue have cloud saves enabled in the Ubisoft Connect settings?

If so, can you try disabling it, and if not, try enabling it.

Then see if your game saves next time you play.

Hey @Zep_Johnny

This error usually means you launched and linked the game originally whilst logged in to a different Ubisoft account, so please check the username in top of Ubisoft Connect and see if you remember having another one. Then try logging in with any other email addresses you own. 

If you can't remember having another account or the details for it, we can help you resolve it, but not on a public forum, so please reach out through one of the options below so we can help you locate the correct account to login to. 

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Hey,

I'll pass on your suggestions for the rewording of it to make it less confusing so the dev team can consider those too.