Ubi-Houck

Ubi-Houck



24 Aug

Comment
    Ubi-Houck on Support Forums - Thread - Direct
Hello!

Sorry to hear you having issues with reading the text in the HUD. Could you try the steps in this article?

If you still have issues, please let us know.

Thanks!
Comment
    Ubi-Houck on Support Forums - Thread - Direct
Thanks for the video and reports!

We are looking into this. No updates at the moment.

Thanks!
Comment
    Ubi-Houck on Support Forums - Thread - Direct
Hi Baron_ZuZU!

Sorry to hear you have issues with opening the map invites players to group.

Firstly, can you please verify your game files? Also please try resetting your game configuration files. Please go to: Documents > My Games > Tom Clancy's The Division 2

Please backup this folder to a different location and then delete it.

If you still have issues after doing that, please let us know.

Thanks!
Comment
    Ubi-Houck on Support Forums - Thread - Direct
Hello!

Just wanted to keep you informed that it is still being worked on.

I am sorry for any inconvenience caused.

Thanks!
Comment
    Ubi-Houck on Support Forums - Thread - Direct
Hey everyone!

Just a friendly reminder that if you still have issues after trying the troubleshooting steps, to please follow my colleague's instructions to ... Read more
Comment
    Ubi-Houck on Support Forums - Thread - Direct
Hi Ahmedc518!

Sorry to hear you have issues with claiming the reward. Thanks for the video.

Could you please try redeeming via the Club website?

Thanks!
Comment
    Ubi-Houck on Support Forums - Thread - Direct
Sorry to hear you also experienced this. Did you also have someone join in later?

Please provide us with anything you can think of that might have caused this issue to help us reproduce it.

Thanks!
Comment
    Ubi-Houck on Support Forums - Thread - Direct
Hello!

We are reported this to The Division team and they are investigating again.

Afraid I do not have any update as of yet.

Thanks!
Comment
    Ubi-Houck on Support Forums - Thread - Direct
Originally Posted by Prodigallink
The issue still persists unfortunately. Ive updated to both the latest official version as well as the beta version, and it still kicks me out.
Sorry to hear that, Prodigallink!

What did EAC support say?

Thanks!
Comment
    Ubi-Houck on Support Forums - Thread - Direct
Originally Posted by Baron_ZuZU
Verified game files and also deleted the config files like you asked.

Started the game and within 3-4 minutes, again the game keeps inviting players to join me. Except its happening, mid-fight, in the basecamp, while calibrating weapons etc., In 2 minutes, it send the invite 8 times to the same player. Each time, I quickly get to the Social Menu and cancel the invite. Only for it to do it again in 20-30 seconds. It's very annoying. I recorded my key presses to see if I was accidentally hitting a hidden keyboard shortcut? That's how desperate I am to sort it out.
Sorry to hear that didn't help.

On the note of keyboard, what is the... Read more
Comment
    Ubi-Houck on Support Forums - Thread - Direct
Originally Posted by terry-568
Wow, five years later and they STILL haven't found this bug... Happened to me following this week's rollover to new clan weekly challenge.
Hi terry!

Sorry to hear you also experienced issue with your Clan XP showing zero.

Can you tell us more information about what happened? Any unusual behavior to help us reproduce the issue?

Thanks!
Comment
    Ubi-Houck on Support Forums - Thread - Direct
Hi Granorg!

Sorry to hear you having issues with the bulwark talent. We are aware of this issue and investigating.

I am afraid we do not have any update at this moment.

Thanks!
Comment
    Ubi-Houck on Support Forums - Thread - Direct
Originally Posted by MirMarshall
Thankyou for your response.
You're welcome and thanks again for the report!
Comment
    Ubi-Houck on Support Forums - Thread - Direct
Hi MirMarshall!

Thanks for the report and video. Due to the naming and shaming policy on the forums, I have removed the video link and name. We will pass it along to the team to investigate.

If you do have further player reports, please contact us on Facebook or Twitter in a private/direct message. Alternatively, you can also ... Read more
Comment
    Ubi-Houck on Support Forums - Thread - Direct
Hi Spencer_2025!

Sorry to hear the text is causing you issues. Could you send us images of examples?

Thanks!
Comment
    Ubi-Houck on Support Forums - Thread - Direct
Originally Posted by Felipe_Wolf
This usually happens when I already took the key in the week
Thanks for the update. I have added this to the report.

Thanks!

23 Aug

Comment
    Ubi-Houck on Support Forums - Thread - Direct
Hi!

Sorry to hear you having issues with your computer shutting down.

In this situation, can you please try the steps in this article.

If you still have issues, please create a ... Read more
Comment
    Ubi-Houck on Support Forums - Thread - Direct
Hi Felipe_Wolf!

Thanks for the report and video.

I have passed it along to the team to investigate.

In the meantime, do you notice anything different than what your teammates do? Anything at all that comes to mind?

Thanks!
Comment
    Ubi-Houck on Support Forums - Thread - Direct
Hi Felipe_Wolf!

Thanks for providing this report of the Ravenous talent and changing shoulders.

I have passed this information and video along to the Division team.

Thanks!
Comment
    Ubi-Houck on Support Forums - Thread - Direct
Hi Ghost23exe!

Sorry to hear you having issues with the "burn re-animated hostiles" not progressing. Thanks for the report and video.

We are looking into this one as we have forwarded this for investigation.

Thanks!