Ubi-Karl

Hey @RootMaster1 - appreciate your detailed input and sorry to hear you're having this issue as well.

Following recent update, it appears that our team is having difficulties with reproducing the issue on our side, therefore is there any chance either of you could provide us with your ...

Hey guys and apologies about the delayed response from our team.

@GrumpyFartbag - appreciate you for bringing this up and sorry to hear it happened. If you do continue to experience this, for troubleshooting purposes, give the following steps a go and see if it helps. Keep us updated!

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Hey @unproven_, thanks for reaching out and sorry to hear about the issue you ran into.

As it stands, I can confirm that we have received a number of players contacting regarding this specific matter and it is already under further review by our development team.

As soon as we will have any further information to share, details will be posted here, in our official forums, so keep an eye and apologies about any inconvenience this may cause for the time being.

Should you have any further queries, do not hesitate and reach out at any time!

Hey @Thasimo_____, thanks for getting through to us, welcome to forums and sorry to hear about this, as I fully appreciate how frustrating it can be to deal with.

So that we could review the matter further, may I double-check the following with you:

1. Are you using Vulkan or DX API?
2. Do you happen to receive any error message at all?
3. I take it that this is the only game mode you're having issues with and if you play anything else, it's all working fine?

In the meantime, for troubleshooting purposes, if you haven't alre...

Hey @Yodawho_, thanks for your detailed and insightful response on the matter - I know exactly what you're referring to.

So as it stands, as far as the issue itself goes, regarding completing situations and then seeing 0 XP and 0 renown gained, is something that has been already brought up to our development team, as we have received some player reports, and therefore is under further review.

After checking the records under your account (including the times mentioned), I can see that renown has been indeed gained and with the help of booster, you are receiving s...

Appreciate your swift response and I can now understand what you're referring to.

Before we're able to look into it further, may I kindly double-check the following:

1. Did you notice whether this affects any particular operators or are you able to see the range of the device that is set at the time regardless of which operator we're talking about?
2. Did you notice if it's something that you're only able to see when you choose any particular operator?
3. I do understand that the image itself is from a month ago, however since when did you encounter the issue for the first time? Was it around a month too or has it been there for longer than that?

Let us know and we will take it from there!

Appreciate your swift response @DreamBro and I now know exactly what you're referring to, therefore accordingly, have now forwarded it over to our development team for further review.

Thank you for bringing this up to us and if you do run into any other issues or difficulties, do not hesitate and reach out at any time!

Hey @TankiRBabo, thanks for reaching out and sorry to hear you've been suspended in-game.

Usually, if you do get a temporary suspension, it will be for one of the reasons stated in the following article. Can I ask whether any of these apply to you or was it completely random? I al...

Hey @iammaddy619, thanks for reaching out!

If you have PSN account you that was initially linked to your Ubisoft account and now that you have a new PSN, you wish to link it to your existing Ubisoft account - it is something we will gladly look into, however as this will involve discussing account related details (including passing the account verification checks), we would like to ask you to get through to us via one of the following channels, based on your own personal preference:

1. ...

Hey @DreamBro , thanks for reaching out!
 
I am afraid that our team can currently only provide support in English language in these forums, therefore if you are able to translate your query, we will be more than happy to help.
 
Alternatively, if you prefer to contact us in your native language, you can either reach out to us via our website and submit a support ticket, where a member of our team ...

Hey there, thanks for reaching out!
 
I am afraid that our team can currently only provide support in English language in these forums, therefore if you are able to translate your query, we will be more than happy to help.
 
Alternatively, if you prefer to contact us in your native language, you can either reach out to us via our website and submit a support ticket, where a member of our team will get back to you accordingly! ...

Hey @Katje-Katrien, appreciate your detailed as well as insightful response, and apologies about the delay from our team in getting back to you.

Is there any possibility you could also provide us with a screenshot showing this as described?

Hey @Axiom119, thanks for your input and sorry to hear you're having issue too.

As soon as we will have any further information to share with you all, we will try to keep you updated here, in our official forums.

Until then, apologies about the inconvenience and if you do have any further queries or run into any other issues, do not hesitate and drop us a message at any time!

Hey @SirHarryPierce, thanks for dropping by and apologies about the delayed response from our team.

Just to check, are you referring to the description of the issue itself within the thread that Ubi-Orion shared link of?

Hey @Asterix201252, appreciate your input there on the matter and do hope that if there will be anyone else experiencing similar matter, they will be able to utilise the information provided within the thread .

Hope you have a very Happy New Year and if you run into any further difficulties or have any queries, feel free to drop us a message at any time! ...

Hey @Nicholas_Steel, thanks for getting through to us and bringing this matter to our attention.

Before we're able to forward it over, may I kindly check the following:

1. Does this appear in every single game, each and every time? Or is this something that only occurs at a certain instances?
2. Did you notice if the issue started happening since latest update?
3. Is there any possibility you could provide us with a save file where this issue is present? By default, it tends to be located in %userprofile%\Documents\Anno 1800\accounts. Once ...

Hey guys, thank you for all of your input regarding the matter and I have now forwarded the information you've provided to our game team, in order to get further clarification on whether the mechanic is working as intended.

Will try to keep you updated and in the meantime, if you do run into any further difficulties or have any queries, feel free to drop us a message at any time!

Hey @Jerry_Key_Smith, thanks for your input there and apologies about the delayed response from our team.

I've had a closer look at your case and can see that it has been escalated to one of our higher-up teams and after further review, one of our team representatives have been in touch with you via case itself not so long ago, so have a look when you get a chance.

Until then, hope you have a very Happy New Year and if you do have any queries in the future, feel free to reach out at any time! 

Hey @Jerry_Key_Smith, thanks for your input there and apologies about the delayed response from our team.

I've had a closer look at your case and can see that there has been a response sent to you by one of our representatives however we haven't heard back from you, therefore due to this reason, the ticket got closed, however I have just re-opened it, so when you have a chance, have a look at it, get back to us and we will take it from there ...

Appreciate your input there @hundreAd1800 and I can now confirm that the information regarding this particular task during the quest, has been forwarded to our development team for further review.

Thank you for all of your communication so far and if we will have any further details to share, or if we run into any difficulties with reproducing it on our side, we will try to keep you guys in the loop.

Until then, hope you have a very Happy New Year! ...