Ubi-Raziel

Originally Posted by PowerfulBoy.CG
The score was 1-3 in a ranked match and the game decided to kick me out for no reason and the game ended before I could get back and I got suspended. **** you ubi

Hello! I know disconnection issues can be incredibly frustrating, I'm sorry to hear this happened to you during a match.

To try and understand what happened, I'd like to ask some questions -

- Was the kick sudden, or did your ping raise very high first?
- Do you happen to know if other players were affected?
- Does this often happen to you since Operation Shadow Legacy, or was this an individual occurrence?

Apologies for the inconvenience, we ... Read more

Hello!

@Masusaki, x_.Thonk._x, what.who, Rewind714, Cptbullettime, Warriorbro18

I have forwarded the information you provided to our dev team, thank you very much for taking the time to send that.

This is of course a frustrating issue for you all and we're doing everything we can to get things back up and running again!

Originally Posted by Nightwolf_11210
I did some testing with it, and it is just a visual issue it seems. The renown is still being granted after leaving the match, but isnt being correctly shown in the post-match screen

Thank you for getting back to us on this.

Our testing team also concluded the same, but of course we're still working to resolve the visual issue.

Originally Posted by toofaninoobdev
facing same issue...

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Originally Posted by eGo.yes
It happens when a player rejoins the game while loading into the next round, which counts as an infinite loading time. I've contacted support about this but apparently "nothing can be done" If we can't even play the ******* game why even try and add content?

Hello!

I'm sorry to read you're also facing this issue. We are always able to investigate an issue, however we weren't able to intervene with that particular match.

I'd like to raise your interesting point to the Rainbow Six Siege team. I just have some questions -

- Do you happen to know what this is like from the joining player's perspective? Whether they're also wa... Read more

Thank you all very much!

I will forward this to our dev team for further investigation. You may also receive similar errors such as 4-0xFFF0BE1F which appear to derive from the same issue.

We'll get this resolved!

Originally Posted by MaybeSleepyBruh
https://vimeo.com/user123375084/down...948/0ece791d6a

The footage you asked for.

Hello! I'm sorry we didn't see your reply until now.

I tried to view the video however it tells me "Oop! Something went wrong.". Would you mind checking it please?

As UbiShoreman mentioned above, this behaviour you described is not something we are familiar with. The ... Read more

Originally Posted by ertaku
I get this error code. How can I solve the problem?

Hello!

We have started to notice a number of similar error message since Operation Shadow Legacy, and we are investigating.

Please first try the connectivity troubleshooting for your platform -
https://ubi.li/YPwnl

And you have checked to make sure our server... Read more

Originally Posted by Ettinculat
hello i play in west europe and i get around 60 to 70 ping . This was like this for 135 hours of game time. But starting today my ping fixated on 180 to 190 and never goes down or up and i have ping icon on screen. I did all the things in network connection issue list and i checked other games for ping and did a ookla test. In other games my ping was the same or better. In ookla i got 4ms. Whats different from today to yesterday is that i opened and closed my modem once and thats it. Please help thank you very much

Hello! That is certainly an unusual issue, I will help in any way I can.

Considering this issue has only started happening today... Read more

Originally Posted by Rayone90
cannot shoot any shock projectiles from twitches drone.
same thing with maestro camera. since the start of new season twitch drone and maestro cam projectiles are not working for me.

Hello!

That is certainly unusual, we can look into that for you.

- Which platform are you playing on?
- Do you still see the key binding onscreen to shoot? If so, has the key binding changed?

If you play on PC, please also try verifying game files: ... Read more

Hello, apologies for the delay.

This is certainly something we can look into for you. To begin, I'd like to suggest the following -

- Go to Steam > Settings > In-Game tab.
- Make sure "Enable Steam Overlay while in-game" is ticked.
- Go to your Steam Library.
- Right click on the game and select Properties.
- In the General tab, make sure "Enable Steam Overlay while in-game" is ticked.

You may also need to clear your browser cache in Steam. To do this:
- Navigate to Steam > Settings
- In the Settings Menu find "Web Browser"
- "Delete browser cache" > OK

Once we confirm Steam's overlay is enabled and the browser's cache has been cleared, please try again.

I hope that helps!

Originally Posted by oba50
uplay hesabım e mailimi girerken bi harfe yanlış bastığımdan dolayı var olmayan bi mail adresi girldi ve steamden aldığım rainbow six siege oyunun o hesaba bağlandı ve hesabıma 2 asamalı doğrulama yapamadığımdan mail adresimide değiştiremiyorum destek ekibinede bağlanamıyorum bunu nasıl düzelticem e postamı nasıl değiştirebilirim ?(When entering my uplay account e-mail, I entered a non-existent e-mail address because I typed a wrong letter and the rainbow six siege game I received from Steam is connected to that account and I cannot change my e-mail address because I cannot verify my account in 2-step I cannot connect to the support team, how can I fix it, how can I change my e-mail) uplay nick name oba5050...

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Yes, we are seeing it! Apologies for getting back to you late, the forums sometimes overflows with activity.

I am aware of the duplicate challenge reward issue you are referring to. The dev team have been made aware however no fix is in the works just yet.

Just to make sure I understand correctly - The initial claim of the reward did not work, but you were still able to claim the reward after you experienced the glitch. Is that correct?

If that is correct, we won't be able to assist in your acquisition of the rewards a second time. As you know this is a glitch and not working as intended.

Thank you!

Hello everyone!

The reports of audio issues have drastically reduced since update Y5S3.1.

Can you please confirm if you're still experiencing missing sounds or inverted audio in-game?

Originally Posted by CasualSD
Hello, I was banned today and I was told to appeal but when I tried to do so I had the only option to appeal to the French Staff. I don't know it its a big problem that I described my problem in English when the Staff is in French. My appeal goes like this:

Hello, my name is Noah and today when I went online I noticed that I've got banned permanently for cheating. I've played the game for about 115 hours. I've recently got lv50 and I was able to play ranked games. I got my rank (gold 3) and after 2 days of grinding on ranked I decided to bind my LShift key to my Tab key because my LShift key would not work 50% of the time. I would get grenades thrown at me and I would die because I would not be able to run away. I had the same problem with ...

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Originally Posted by airrodgers12
Failed to put me in a game.wouldnt let me rejoin. Gave me suspension. Ps4.

Hello, I'm sorry to read this happened to you in-game.

We are aware that the rejoin feature does not always work as intended, and we're investigating all reports we receive.

Do you recall what happened when you tried to rejoin?

Originally Posted by will9.2016
Hello ! In my profile says that i have 0.9 k/d for over 6 season and in the last two seasons i had 1.3 and in this season i have 1.6 and i doesn't change , even my win/loss doesn't change i have 0.9 . And i have another problem about my teammates in ranked ...
Every match i get teammates with level 60-90 that make 0-1 kills per match , teamkill others and are toxic . And the enemy team have 100-300 level players . Why do i get this teammates , is it about my kd , i dont understand .
I was Gold once in my life , because of this ****ty teammates .
I allways carry my team in ranked . And i wasn't placed gold instantly , i was silver then i played a lot , like 50 matches for a rank ....

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Originally Posted by Ubi-Milky
Hi everyone,

At the moment the error code 4-0xfff0be1f is unknown to us so we will need to investigate this further.

If you have already tried the TS connectivity steps here with no success -

PS4 - https://ubi.li/12soI
XB1 - ...

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Originally Posted by mxroe..
I would like to know when i can change my name again. I feel like its been 4 weeks already but not sure. Can you help?

Any help would be appreciated.

In game name: mxroe..

Hey!

We would love to help you here on the forums, however any account-related discussions should be had privately.

Please contact us using either of the following methods -

Email Support / Live Chat: ... Read more

Originally Posted by ArkanSweUtopia
Is there any place we can find updates regarding this issue or is it just going to get "fixed" in a patch?

Due to how many changes are being implemented into Rainbow Six Siege, most changes will be included in the next patch, as long as we are able to develop a fix in time. On some rare occasions we will push a hotfix, if there is something very serious.

This issue is of course very important to the community so I'm sure this will be resolved soon. Please keep an eye for future patch notes here: ... Read more

Originally Posted by EliteFox.Awb
): why
you could have at least told me if i got banned for esp or aim bot.
pls help

Hello!

It is intentional that we don't provide too much information about the sanction, as that could open our system up to vulnerabilities.

The reason for a sanction can be found within our Code of Conduct: https://www.ubisoft.com/en-... Read more