Ubi-TheBerry

Hello there @Hefeydd__ ,

Thank you for reaching out, sorry to hear you're having issues with apparel keys and have had an bad experienc...

Hey there guys!

@D4RK-DR4G0N - are you able to find it if you scroll down?

Thanks for letting us know this has been resolved for you @T-H-U-D-D, glad to hear it!

Hey there @tsmith822

Thanks for reaching out!

We've keep an eye out for similar reports, however for now, we have no known issues with The Setup loot at the moment.

When it comes to targeted loot in Countdown, there's no guarantee you'll receive it or receive it after a certain time frame so there is an element of grinding required to get certain loot eventually.

Hey @Gabriel-Knight,

Thanks for getting back to us.

Your privacy settings may also play a role, so our options are limited, however we're happy to pass your comments on as feedback to the team.

Should anyone else be having issues, please could you confirm if the steps linked below help at all, thank you!

Thanks for letting us know @S3lll.

The team have since got back and would like to confirm some things;

• Could you please try reinstalling the game to see if there's any change?
• Could you please confirm if you have the game installed on a HDD or SSD?

If you are running on an SSD, please could you confirm;

• It has at least 90GB free space
• The drive health is in good shape (this can be checked by running 'chkdsk' in the command prompt)

Thank you!

Hey there @Offensive0041

Thanks for reaching out and reporting this!

Are they still missing after restarting the game / your PC?

Would you be able to please capture a video demonstrating this so we can take a closer look?

Much appreciated!

Hey there guys,

I've merged your threads together here, apologies for the issues with the One Time Offer packs.

There was an instance of degradation which we believe to have been the cause in pack content not being delivered at the time.

This has since been resolved.

Could you please confirm if you're still missing any of your One Time Offer pack content?

Thank you very much for taking the time to share this @Gabriel-Knight !

I've already directed another player here to give these a try and we'll be monitoring these reports.

Hey there @P0ker-Face

Thanks for getting in touch.

We're discussing direct PC crashes here, as oppose to running through a streaming service.

As you're using GeForce now and not your PC directly, our options are more limited in this instance.

I can see there have been other recent reports, with some suggestions shared ...

Hey there @t4kanoha,

Thanks for reaching out and reporting this to us!

May we please know where in the game world this NPC is?

And have you come across any others who's gun appear the same as this?

Thanks for letting us know @GrayStaff, glad to see it's been resolved!

If there's anything more we can help with in future, please don't hesitate to get back in touch!

Hey @chacachaca13,

Thanks for letting us know.

Please could you confirm the driver version number so we can note this to the team too?

As well as the GPU model you're using?

Thank you!

No problem @Revatics!

We haven't had anything further from the team as of yet as they continue to look into this, but we'll let you know if we need more information.

And if there's anything else we can help with in the meantime, just let us know!

No problem @a_nikko!

If there's anything more we can answer or any other feedback you'd like us to pass on, just let us know.

Thank you!

Thanks for getting in before us @devle335 - you're spot on and sorry to hear you're no longer with us @ArNaK_ , take care guys!

Thanks for this @Acidello !

Could you please share your affected save file so we can get this raised to the team too?

Much appreciated!

How odd - I've rechecked and nothing's been changed.

You note other links have issues - could you elaborate on this?

Is Anno the only game category you have issues with?

Or are other games not loading now either?

Hey there guys,

Thanks for your updates and additional comments regarding the current airship / mail delivery function.

Apologies for the delay too!

Comments on the current workings of this have been fed back to the team already, so I've added your comments onto them.

@johnny19w - I've merged your thread here too and noted your comments.

...