Ubi-TheBerry

Hey there @sikari_35,

Thank you for reaching out, sorry to see you're unable to launch the game.

If you haven't yet attempted any troubleshooting steps, could you please ensure you've completed those listed in our guide here, as well as whitelisting the game and Ubisoft Connect in your anti-virus...

Thanks for reaching out @Vermine35fr, sorry to hear you're also having issues with your playtime.

As per this thread, the team are still investigating this with no updates at this moment in time.

Should we hear anything more on this, we'll continue to keep the thread updated.

Thank you for your patience and apologies for the inconvenience caused!

Hey there @BlazeroTM,

Are you able to please share a screenshot of the window that shows up?

Are you also able to visually unbind it to no effect or is it unresponsive?

If you can share a screenshot of your bindings too it'd be appreciated.

Thank you!

Hey @veki,

Thanks for reaching out and reporting this to us!

Is there no change after verifying the game's files too?

To allow us to take a closer look could you please capture and share a video of this behaviour?

We then get it passed to the team.

Much appreciated!

Thanks for reaching out to us with this @KingTom1-1 !

Does this only occur with TOTD courses? Or every course you play?

And does lowering the shader quality as suggested by ...

Hey @boylerya

It's been difficult for us to pass this on for investigation without the requested information.

As per my previous post, could you please send us your system files via a case so we can forward these to the team?

And have you already attempted the troubleshooting / workarounds from this thread?

Thank you!

Thanks for reporting this @duskfunk !

If this still an issue after verifying the game's files too?

If so, do you have any screenshot / video examples of this too so we can pass this onto the team?

Much appreciated!

Hey there @zyf4,

Thanks for reporting this to us!

Could you please capture a video of this behaviour so we can get this forwarded to the team to invesitgate?

Much appreciated!

Thanks for raising this to us @zai-tm, I've passed this to the team.

If there's anything else we can help with in the meantime, please let us know!

Hey there guys,

Thank you very much for all of your reports, I've passed this info on to the game team.

@ZaraStocher - I'm afraid your videos are listed as private so I haven't been able to collect these.

Could you please change the status to Unlisted or Public so we can forward these on too?

Thank you!

Thanks for reporting this to us @ZaraStocher and for the video, we appreciate it!

I've forwarded this information onto the game team to investigate.

Should we need any further details, we'll let you know here.

Thank you!

Hey there @BURLYpog,

Thanks for reaching out.

Are you trying to create a custom macroblock or add one to a map?

If it's a case of adding it to a map - does it occur regardless of if it's a custom macroblock or not?

Thanks for reaching out @lewis112358, I've removed your account information from your post, for security reasons.

As you're noting this is only occurring when connecting to public servers, it sounds like it's connection related.

Please could you ensure you've completed all of the steps in ...

Hey @VinceAndWatch,

Thanks for reaching out.

We'd prefer to be able to speak with your friend directly as this would allow us to better support and look into the issue.

Please could you ensure all PC troubleshooting has been completed by them.

If there's no change, then p...

Hey there @MonsieurDuckie

Thank you for reaching out!

Could you please capture and share a video of this behaviour with us here so we can take a closer look?

We can also get it passed onto the team for investigation.

Much appreciated!

Hey guys,

Thanks for reaching out and reporting these record issues to us!

Could you please share any screenshot examples of this so we can take a closer look?

If you could please also not the track(s) you have this issue too, it'd be appreciated.

Thank you!

Hey @SouzeMan

I've gone ahead and merged your post with your original thread.

I'm afraid we don't have any further updates at this stage as the investigation is still currently ongoing.

If any updates are shared, we'll let you know.

Thank you for your continues patience and apologies for the inconvenience caused!

Hey @Sinom_,

Sorry for the delayed response!

@NohatCoder is spot on though - there have been some physics updates and amendments made that will impact how th...

Hey there @coldfya ,

Thanks for reaching out and reporting this to us!

Does this continue after verifying the game's files too?

If so, could you please capture a short video demonstrating this behaviour so we can pass this to the team to investigate?

Thank you!