Ubi-TheBerry

Hey there @Flab94,

Thanks for reaching out, sorry to hear you're unable to join / invite your friends.

Could you please try reinstalling the Ubisoft Connect client and let us know if this continues?

This will also ensure you have the most up-to-date version of the client installed too.

Let us know how you get on!

Thanks for letting us know it's been resolved for you @EntryLag - it was indeed addressed in the last update so I'm glad to see that's worked.

You know where we are if there's anything more you need help with!

Hey there @berkeikl

Thanks for reaching out!

If a peripheral is plugged in, it will default to using this in the menu.

May we please know more about what the issue is?

Are you unable to use your wheel in-game as hoped as it's detected as controller?

Are you unable to navigate the menu via your mouse?

Hey there @JustTiired,

Thanks for reaching out to us with this.

To allow us to take a closer look into your TM account, could you please open a direct ticket with us via our Support Site, ...

Hey there @Maxi_der_Zocker,

Thanks for getting back in touch!

I'm afraid we don't have any further updates, but I'd like to pass what you've found on.

Are you able to capture and share a video of this for us to pass on?

Much appreciated!

Hey @Sokol-TM,

Sorry for the delay in getting back to you, thanks for keeping the thread updated.

So just to confirm - are you now able to change the picture using your original account after using the second account + restarting the server?

Or after all that are you still stuck when using your main account?

Thanks for the update @OrdoeBoi, sorry we've been slow in getting back to you!

I'm glad to see you've since been able to find the cause though.

You know where we are if there's anything else you need help with!

Thanks for the update @Denniss, apologies for the delay.

I've raised this report and your additional findings onto the team to investigate.

We'll let you know as and when we hear more.

And of course if you find this applying to any other menus, please let us know!

Hey there @Mikey_______ ,

Thanks for getting back to us - apologies for the delay!

Glad to hear deleting your config file did the trick!

We won't need a case in this instance (unless this becomes a common occurrence), but we'll keep an eye out for similar reports.

And of course if there's anything more we can help you with, please let us know!

Sorry for the delay and to hear the issue's back @actshun - have you already given the steps linked by ...

No problem @lucolf !

The Ubisoft Connect team understand this to now have been resolved.

Could you please confirm if your stats are once again tracking as normal?

Thank you very much for taking the time to share this with us @TomD , as well as for the screenshots, we appreciate it!

I've passed all of the details of this on to the team so they can look into this, as it is a little bit extreme being able to level up in this way so quickly!

Should we hear anything more on this, we'll keep you in the loop here.

Thank you!

Thanks for the responses guys, I've raised this to the team.

In the meantime - have any of you sent us your system files as requested?

Hey @blendmode

Thanks for reaching out.

It does appear that this is working as it should be, but if you could capture any video / screenshot examples, we'd be more than happy to run this by the team to confirm!

Hey there guys,

Thanks for your reports on this!

This has indeed been raised to the team who are currently investigating, as you shouldn't receive penalties for lifestyle needs.

When we hear more on this, we'll keep you in the loop!

Thanks for getting back to us with this @Synchronos357!

The team have since been able to establish a fix for this which will be released in a future update.

We can't confirm the exact date of this update just yet, but when more information is available, we'll let you know.

Thank you for you assistance in reporting and investigating this!

Thanks for reporting this to us @Tr0u64d1x !

I've gone ahead and forwarded this to the team.

Should we hear anything further, we'll let you know!

Thanks for getting back to us @hundreAd1800 and for the save.

I've passed all of this information onto the game team to investigate.

Should we need more details, we'll let you know!

Thanks for this @Asterix201252!

Just checking in @blendmode to see if you're able to see this information under Lifestyle Needs?

Thanks for the reports of this guys, we appreciate it!

I've gone ahead and raised this to the game team to take a look.

We'll let you know as and when we have more information on this!