Ubi-TheBerry

Hey guys,

The team have since requested some further information to look into this.

Could you guys please confirm;

• Does this still happen after today's update?
• Are there no leaderboards from the moment of launching the game? Or do they become inaccessible after playing for some time?
• Do you use a VPN or any such 3rd party apps that may be affecting your connection?
• Could you please also send us your DxDiag file via our ...

Hello @Raveout ,

Thanks for reaching out and reporting this.

I understand a hotfix was released earlier today to resolve this.

Hey there @bazizzo

Thank you for reaching out, I'm sorry to hear you've been having issues running the game!

As you noted this began with the update, could you please try verifying the game's files and let us know if there's any changes after this?

This will scan for and repair any files the update may have affected.

Please let us know how you get on!

Hey there guys,

Thanks for reaching out to us!

We have an investigation open already currently looking into reports of missing Operator and Announcer Voice Lines.

However missing music / ambient sounds is new.

When did this begin?

Does it continue after verifying the game's files?

And do you use Dolby Atmos at all?

Video examples of this would also be appreciated.

Thank you!

Hey there @StickyFromRivia ,

I can see your details were passed on already as part of a previous case and our wider investigation is still ongoing.

When we have any further updates, we'll share them here!

Thank you and apologies for the inconvenience caused!

Hey there guys,

Thanks for reaching out, sorry to hear you're still missing your charms.

Could you please send us a direct message via our Support Site, Facebook or ...

Hey there @patrikmicrosoft ,

Thanks for getting in touch.

Have you encountered any of these listed problems since the 4th August?

This sound like it could be related to a connectivity issue, if you could please comp...

Hey there @l-cm-l ,

Welcome to the Ubisoft Discussions.

As this is our English speaking forums, could you please translate your post so we can see how we can help?

Otherwise, you're more than welcome to open a case with us in Chinese via our ...

Hey there @dokhahunter ,

Thanks for reaching out!

I'm afraid it isn't possible to transfer content between platforms.

So you cannot move any content / skins / progression / credits from your PS4 copy to PC.

When buying the game on PC, you will be starting from scratch with an empty account.

Hey there @Laniakea_X ,

May we please know the GPU model and RAM currently available in your laptop too?

Thanks for this @Mr-Valvac !

I've ran this by the team to confirm if there's any other causes for you losing so many points.

We can then see if there's a system in place here or if this needs to be raised as a bug.

We'll let you know what we hear back from them and if we need any more info to get this raised.

Thank you!

Hey there @Nicklander ,

Thanks for getting back to us.

Have you tested any other multi-lap enabled maps to see if the issue is present there?

Just to so we can establish is there's a trend with Multi-lap maps.

Thank you!

Hey guys,

Thanks for your updates and reports.

@xPhillyy - so we can keep this thread focussed on the leaderboard issue, could you please create other threads and include screenshots for the other issues you've noted?

And could you guys please confirm the regions you're playing in so we can note these to the team too?

Hey there @dummahoe,

In this case, we do not support virtual OS', so our options are very limited.

In your case, I can see we responded to your case on July 7th requesting additional information to look into your issue.

Cases are automatically closed if no response is received after 3 days.

Apologies if you didn't see or receive a notification for our response to you.

You're more than welcome to re-open your case at any time by posting an update to it via the Help Site so feel ...

Thanks for the update @MrDragonfyr , sorry for our delay!

I'm glad to hear it's decided to start behaving again! Mods can certainly be tricky in making things run amok.

If you do run into any further issues though, if you could please send us your files as below and we'll continue looking into this.

And of course if there's anything else we can help with, just let us know.

Thank you!

Thanks for getting back to us with this update @K9_SAR-0.

We'll get this reported to the team.

Could you please capture a screenshot of your current bindings so we can pass this on too?

Thank you!

Hey there @Xoulous ,

Thanks for reaching out.

Is it the Store Tab in Ubisoft Connect you're having issues with?

If so, you can also make purchases at the Ubisoft Store website.

Regarding the Complete Edition - No, I'm afraid there are no discounts applied based on content y...

Hey @MuppetRat ,

Thanks for reaching out, just to ensure this isn't related to any corrupted game files before passing this onto the team, could you please confirm if this is still present after verifying the game's files?

Thank you!

Hey there @AmiralSparks,

Thanks for reaching out to us with this.

There's nothing we can do in regards to your temporary bans or reports I'm afraid, as we have no facilities to remove / amend those, however we'd like to do what we can to resolve this control issue.

This was a previous issue which is understood to have been resolved in Year 6.

If you haven't done so already, could you please try ...

Hey guys,

Thank you for your continued updates.

As noted, this issue is still being investigated by the game team.

They've requested that we confirm the Windows OS versions being used by those affected.

To find out which version of Windows your device is running, press the Windows logo key key + R, type winver in the Open box, and then select OK.

(*r)The info should look like this:
Version 21h2 (OS Build 19044, 1889)

Update 08/09/2022

Following some player's posts noting a trend in Intel CPUs being noted in affected PCs, please could you share your CPU model as well as your Windows version as above?

Thank you!