Ubi-TheBerry

Ubi-TheBerry



25 Aug

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    Ubi-TheBerry on Support Forums - Thread - Direct

Thanks for this feedback on the current rate of assignments @granny_15k , we'll note it to the team. 🙂

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    Ubi-TheBerry on Support Forums - Thread - Direct

Thanks for the update @a_nikko and confirming they work for you!

And thanks for your patience guys.

If there's anything else we can help with in future, please let us know!

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    Ubi-TheBerry on Support Forums - Thread - Direct

Thanks for this @gamecrusher447, apologies for the delay!

I've passed this one onto the team too.

Thank you!

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    Ubi-TheBerry on Support Forums - Thread - Direct

No problem at all @Kewliuke , you know where we are if there's ever anything more you need help with or want to share!

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    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @HuKuTa-ncux,

Welcome to the Discussions!

As this is our English speaking forums, could you please translate your post so we can see how we can help?

Otherwise, you're more than welcome to open a case with us in Russian via our Support Site.

Thank you!


18 Aug

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    Ubi-TheBerry on Support Forums - Thread - Direct

Hey there @viniciusmi00,

Thank you for reaching out to us and reporting this, sorry for the delay in getting back to you!

I've passed your report onto the team to investigate this further.

So we can add it to the report, could you please also share a screenshot or video of your current position in game / current mission?

Much appreciated!

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    Ubi-TheBerry on Support Forums - Thread - Direct

Hey there @Chuppa_ ,

Thanks for reaching out to us with this!

You would need to get another bear via another Zoo Expedition or via a trader (I understand Madam Kahina occasionally has bears available).

If you have any further questions, please let us know!

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    Ubi-TheBerry on Support Forums - Thread - Direct

Hey there @K9_SAR-0 ,

Thanks for getting in touch.

Does this continue after changing your bindings to another key? As well as reverting them back to the original binding afterwards?

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    Ubi-TheBerry on Support Forums - Thread - Direct

Thanks for this additional feedback @G3MonkeyHead , we appreciate it and it's been passed on!

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Thanks for this additional feedback @G3MonkeyHead , we appreciate it and it's been passed on!

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    Ubi-TheBerry on Support Forums - Thread - Direct

Thanks for reporting this @SirHarryPierce, sorry we didn't respond sooner!

I've passed this onto the team so they can look into why a victory isn't triggering here.

Should we have any updates or need any more info, we'll let you know!

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    Ubi-TheBerry on Support Forums - Thread - Direct

Thanks for getting back to us @MrDragonfyr , sorry to hear our troubleshooting steps didn't do the trick.

And thanks for posting your specs, you're certainly above the requirements so this shouldn't be an issue.

To allow us to take a closer look at your PC and what else may be causing the game to freeze / crash, we'd like to take a look at your ...

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    Ubi-TheBerry on Support Forums - Thread - Direct

Hey there @Korhalar ,

I'm very sorry we haven't responded to you sooner here.

Are you still encountering crashes or the DirectX error you shared previously?

If so, could you please try running a System File Check and let us know the results / if there are any changes?

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    Ubi-TheBerry on Support Forums - Thread - Direct

Hey there guys,

Apologies for our delay in getting back to you here!

This was something that was raised to the game team previously and was confirmed to be working as intended.

"The long production times and large output storages of the new buildings make the range very long comparatively, however if the output storage runs full then it would be a bug.
Since the production did not stop during delivery, the next producer has the higher priority, as long as the production is not hindered by this, the state is as designed."

This has already been noted as feedback to the team, to which I'll happily add your comments on.

If there's anything more we can help with or you'd like to share, please let us know!

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    Ubi-TheBerry on Support Forums - Thread - Direct

Hey there @RinosRUs ,

Thanks for reaching out to us with this.

While the queue system attempts to best match players based on factors such as MMR, Experience, etc, this shouldn't apply when running a full lobby.

Are you able to share any screenshots of the approx. queue time?

And has this happened the once or every time you attempt to queue with 9 other players?

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    Ubi-TheBerry on Support Forums - Thread - Direct

Hey there @Cavendar-ECO ,

I'm afraid not, no, there are no updates on this just yet as it's still being looked into.

Also when signing into the Help Site, if you're not immediately prompted to sign in, there should ...

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    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @TR_0rangeBoy69 ,

Thanks for reaching out!

You do need to have some game time logged in both games to be eligible to receive the rewards.

Have you played any of either AC Origins or Ghost Recon: Wildlands?

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    Ubi-TheBerry on Support Forums - Thread - Direct

Hello again @AsAngel420,

We ask players to allow 48hrs for Twitch Drops / Prime Rewards to be added to your account.

However you should certainly have received your Agent Pack from 6 weeks ago by now.

As looking into these queries requires us to check your account, we cannot assist further here, however could you please open a direct case via our Support Site, ...

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    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @AsAngel420 ,

Thanks for reaching out.

While we cannot do anything to remove temporary bans, we'd like to do what we can to reduce these instances of you being disconnected.

If you find you're being disconnected often, could you please ensure you've completed all of the steps in our connectivity guide?

Please understand that when it comes to connectivity issues, if there is no major degradation ongoing,...

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    Ubi-TheBerry on Support Forums - Thread - Direct

Thanks for sharing this @InventTheLife , glad to see disabling the overlay help!

The overlay and it's tendencies to cause performance issues is also well known to and being looked into by the team already so we hope to have updates on both investigations in the future.

Thanks for your patience!