Ubi-TheBerry

Hey @Xav___ ,

Thank you for getting in touch.

Have you yet tried manually changing your data centre to australiaeast to see if there's any improvements there?

We have a guide on updating your data centre here.

Let us know if this helps at all!

Hello @AndroVijay ,

I've created a case for you which you should be able to view when signed into the Support Site.

If you're still having issues, please complete these browser troubleshooting steps as they should help you access the full site.

Please let us know if you have any further issues.

Thank you!

Hey @cowboys41721 ,

Thanks for reaching out, sorry to hear you're having issues playing with friends!

Could you please try reinstalling the Ubisoft Connect PC client (this won't impact any of your games) and let us know how you get on and if there's any changes?

Hey @paguro ,

Thank you for reaching out, sorry to hear you're missing skins!

So we can look into this further for you, could you please contact us directly via our Support Site, Facebook or Twitter and include the following;

• A list of all of the missing skins
• The Date / Time of the last time you used / could access them
• The Date / Time you realised they were missing

We'll be able to check your account and look into this further.

Thank you!

Hey @patrikmicrosoft ,

Welcome to the Discussions!

As these are our English speaking forums, could you please translate your post so we can see how we can help?

Otherwise, you're more than welcome to open a ticket in German with us via our Support Site.

Thank you!

Thanks for the update @Riotaxe1 , no problem at all, we're here if you need us!

Hey @DeD_EvKaKiy_ ,

Thanks for getting in touch, sorry to hear you're having these issues.

For the crashing, could you please give all the steps in this troubleshooting guide a try, as well as verifying the game's files?

Should you still receive any errors relating to cloud saves, then please give the following a try;

1. Open Ubisoft Connect as administrator, click the menu icon at t...

Hey @Velocyfer,

Thanks for reaching out!

There can be occasional delays in rewards being added, sorry to hear it wasn't added to your account right away.

If you're still missing the pack, please could you open a case via our ...

Hey @prohjort ,

Thanks for getting back in touch.

This was understood to have been resolved last month, following the update of all the forum links in Ubisoft Connect, however checking myself I can Trackmania's hasn't been updated, so I'll re-raise this to the team.

Thanks for the heads up!

Thanks for sharing this advice too @dmdilks , appreciate it!

Thanks for sharing this workaround @Heat1451 , appreciate it!

Just checking in to see if you also gave the other suggestions in this thread a try to see if any of those helped at all?

Thanks for clarifying @slowpiou , appreciate it!

I've passed your report on to the game team so they can take a closer look into this.

Should we need any more information or have any updates, we'll let you know.

And of course if you find any similar issues, keep us updated.

Thank you!

Hey @WonarioStrike ,

Thank you for reaching out to us and reporting this!

You noted this is a recent occurrence, were you able to use these same blocks in the same map previously? Or a different map?

And is it any / all custom blocks or just the FlinkIce you've tested so far?

Could you also let us know if there's any changes after verifying the game's files?

Thank you!
...

Hey @Blacksun-WAFL ,

I can see that you opened a case, however as we didn't receive a response it was closed.

Could you please respond to your case when you're next available so we can continue to help?

Thank you!

Hey @RexarUlik ,

It will be very unlikely that it will detect your files though as the game has not been installed on your PC, rather you just have the files saved. The 'Locate Installed game' feature is intended for when the game has been completely installed (via the wizard) elsewhere (such as Steam or Epic Games) and is not intended to use pre-existing files to install the game.

May we please know more as to why you're unable to install the game from Ubisoft Connect yourself? As my concern is any connectivity issues preventing you from being able to install ...

Thanks for the response @Riotaxe1 - so all of the controllers listed, wired and wireless are presenting this issue?

As you also noted this began recently, could you please try verifying the game's files to ensure no local files are impacting your controls.

Let us know if there's any changes!

Thanks for this @Korhalar.

You noted it occasionally crashes with an error, is this anything specific or just a general 'Oh no, it crashed' message?

We don't receive the error reports sent via the logger I'm afraid.

Thank you!

Hey @schmurK01 ,

Thanks for reaching out, I'm sorry to hear you're unable to access your saves.

Do you receive any specific error messages at all? Or are they missing from the game?

Hey @DRDlecringe ,

Thanks for reaching out, sorry to hear you haven't been able to access Anno as part of your subscription!

I can see opened a case with us but it's since closed - has this since been resolved?

If no, please could you post an update to your case as this will re-open it and we'll be able to look into this further there.

Thank you!

We'll note this to the team @TheLoneWolfo , thank you!

In the meantime, we have spaces in the forums to post for to find a squad a players which will hopefully help you find more players to team up with during the hours you play.

If there's anything more we can help with, please let us know!