Ubi-Wan

Ubi-Wan



07 May

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    Ubi-Wan on Support Forums - Thread - Direct
Thanks for that! I'm not exactly sure about the error message you're encountering, however it does seem more like a Ubisoft Connect authentication error, rather than a connectivity error.

If this assessment sounds accurate, then I'll fill you in on a bit more regarding authentication errors! Typically this issue is due to being logged into the wrong Ubisoft account. If you're unable to recall or remember owning any other Ubisoft accounts, you'll want to reach out to our dedicated support team by creating a new ticket! Our team will be able to have a closer look at things from there.
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    Ubi-Wan on Support Forums - Thread - Direct
Hello there! Thanks for reaching out. Sorry to hear these issues persist, and after giving troubleshooting a go. I'd like to have you reach out to our dedicated support team for closer assistance on this issue. Could you please create a support ticket here with your MSINFO & DxDiag attached?
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    Ubi-Wan on Support Forums - Thread - Direct

@assassin010813 Hey there! Welcome to the forums. I'm really sorry to hear you're running into these stuttering issues while the game is autosaving. First, I'd like to have you run through some troubleshooting steps for your console, to ensure things are performing optimally.

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    Ubi-Wan on Support Forums - Thread - Direct
Hey there, FiddleFF. When an appeal is investigated and a final verdict is reached; support is unable to change the outcome of the appeal. Should this ban have been applied by BattlEye, you're welcome to reach out to their support teams regarding the sanction.
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    Ubi-Wan on Support Forums - Thread - Direct
Hey there, GBDS18. It's possible there may be an issue due to the use of multiple audio output devices, however it's a good idea to give audio troubleshooting a shot.

Have you been able to adjust any settings in your sound settings / volume mixer? Oftentimes I find my missing audio issues can be resolved after adjusting the prioritized device settings there.
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    Ubi-Wan on Support Forums - Thread - Direct
Hello there, amboraes! Welcome to the forums! I'm sorry to hear you're having trouble launching Siege. Could you let me know the error you're running into? It appears you intended to include this, though I'm not able to see any error messages, my apologies!

06 May

Comment
    Ubi-Wan on Support Forums - Thread - Direct
Hello there, Ab0rtos_Grat1s! Thanks for reaching out, welcome to the forums!

I'm really sorry to hear about these extreme loading times. I'd like to have you try and give connectivity troubleshooting a try. This may help improve your communication to Siege's servers, and help clear up these loading times, in the case that these loading times are related to connection issues.
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    Ubi-Wan on Support Forums - Thread - Direct
Hey there, Rolandkaa123! I'm sorry to hear you're encountering connection issues in Siege. Can you let me know which error codes you appear to be encountering most frequently when these disconnects occur?
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    Ubi-Wan on Support Forums - Thread - Direct
Hey there, ENGIN333R - sorry to hear this. Could you let us know who your internet service provider is, as well? We'd be happy to report your information up to the team for investigation.
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    Ubi-Wan on Support Forums - Thread - Direct
Hey there, PlastikAsker! Thanks for reaching out, and welcome to the forums! You don't have to worry about any sanctions on your account; I can see there aren't any on it at this time. BattlEye errors can still occur simply due to errors with how the program is operating on your system. Think of this as a minor annoyance, rather than an issue related to cheating! To start troubleshooting these errors, I invite you to check out our dedicated BattlEye troubleshooting FAQ, and give the steps within a try!
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    Ubi-Wan on Support Forums - Thread - Direct
Hello there, Eclipse_Carnage! Thanks for reaching out - I'm sorry to hear you've been having this issue consistently in Siege. With that said, we do have a dedicated FAQ for troubleshooting in-game voice chat issues in Siege specifically. I advise you check this article out, for starters in tackling the issue you've mentioned!
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    Ubi-Wan on Support Forums - Thread - Direct
Hello there, sN_k! I'm really sorry to hear about these audio issues you're experiencing. The first thing I'd like you to give a try would be to run through our audio troubleshooting guide found here! This will help see if these audio issues can be resolved with some troubleshooting.
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    Ubi-Wan on Support Forums - Thread - Direct
Hey there, PickleNick. I appreciate you reaching out with this report, and looking out for the community - however, please be aware that 'naming and shaming' other players to any extent is against the Forum Rules. I've edited your post to remove identifying informati... Read more
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    Ubi-Wan on Support Forums - Thread - Direct
Hello there, Ergin. I've spoken a bit on another post you've made, however I'd like to reiterate that denied appeals cannot be overturned. Furthermore, it's unlikely we'd be able to provide assistance in avoiding future ban appeals due to conflicts with Ubisoft's ... Read more
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    Ubi-Wan on Support Forums - Thread - Direct
Ergin - fo note support is unable to overturn a denied ban appeal once decided. Furthermore, it's against ... Read more
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    Ubi-Wan on Support Forums - Thread - Direct
Hey there, aslamkhanx. I'm really sorry to hear about these issues. First, I'd like to have you give some connectivity troubleshooting steps a try. If things seem to persist after this, I'd like to have you reach out to our team who can look further into this issue with you. To do this, create a support ticket! You can also create a support ticket with our social media support on the ... Read more

01 May

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    Ubi-Wan on Support Forums - Thread - Direct
DaktiloTuna - Sorry that things are taking a bit longer than desired! Do note that responses may be delayed due to unexpectedly high contact volumes. We do appreciate your patience as our teams work to get back to you!
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    Ubi-Wan on Support Forums - Thread - Direct
Hello there, JamesCkw! Typically, playing online using the same Wi-Fi connection can potentially cause unexpected outlying issues regardless, thus it may be difficult to properly troubleshoot some errors in their entirety.

With that said, I suggest you give the steps found within this connectivity FAQ a try, in order to clear your connection to Siege's servers, and allow a smoother line of communication between the two.

30 Apr

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    Ubi-Wan on Support Forums - Thread - Direct
Hello there, Miles156269! Thanks for reaching out with this, and sorry to hear you're running into these loading issues when selecting an operator. I'm curious to know if you've encountered any specific error codes when encountering this issue?

You've mentioned being unable to reconnect, so I highly recommend you give the steps found within this FAQ a try, to ensure a clear connection to Siege's servers.
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    Ubi-Wan on Support Forums - Thread - Direct

@saile1004 Hey there, and thanks for sharing this! You certainly have quite the eye for detail! I'd be happy to forward this to the team for review. Thanks for the report, with images! 😊